Extra Space Storage

So I had never had to rent a storage space before and didn’t really know what to do. Thanks to have Eric he answer all of my questions so helpfully. He recommended a moving kit that I got .So now my things are all pack with bubble wrap. Thank you Eric and thank you Extra space !

SPIDER & ANT INFESTATION + MOLD
I moved abroad. Storage space was rented in Dec. 2012. By Dec. 2013, the rates had increased significantly, so during a trip back to the States, I transferred my belongings into a smaller unit at this same location. After being in storage for a year, my belongings were fine.
I returned 2 years after that (Jan. 2016) to collect my belongings and found that my unit (and I’m sure many others) had been completely infested with spiders and ants and there was mold on/​in my boxes. Everything was covered in webs and egg sacks. I’m posting photos.
The people on site that day came out to look at it and didn’t think it was such a big deal. They told me that they spray for pests regularly and that usually people come and check on their belongings every month. What?! So, this is MY fault? I was living overseas — and even if I weren’t, I wouldn’t check on my things every month anyway.
They said that they are not at all responsible. I said that they are responsible for protecting the storage units and what’s inside them. That’s the whole point of paying them, right? They came back at me with «We are not here to protect your things. That’s what protection insurance is for.» Really? So, why do you have someone living on-​site? Why the security cameras? Why the security gate and codes?
We asked for new boxes and they offered us 5 medium boxes to unpack and repack our belongings. I couldn’t move the old boxes into my new home. We had about 30 boxes in storage (plus furniture, etc.) and told we needed 20 boxes minimum. They looked shocked and reluctantly agreed.
It took us almost 2 hours to unpack and repack all of our things into a smaller quantity of boxes. 2 hours that we didn’t plan. We had to rush to return the rental truck on time. Several items were not salvageable, so they were tossed. I contacted the protection insurance company and said none of this was covered. Unbelievable. The items that were tossed are replaceable. That’s not the point. The time and expense required to deal with this infestation that day and thereafter were those that we should not have had to incur.
Three years of patronage and this was their response. Things happen. I get that. The way this was handled was completely unprofessional. This company states that it «professionally manages self-​storage facilities», but this is not my definition (as a service provider and consumer) of «managing professionally».
What are the chance that they notified the renters of the units beside or near my unit that there was an infestation?
I will never rent from this place again, nor would I advise anyone else to.

Smooth and seamless process to rent a unit! Eric was great and helpful with all questions. Highly recommend to others.

Wow. Really not happy with the price increment!!! Might look for another storage unit instead.

Thank you Miles for the easiest experience in renting a storage unit at a great price and with purchasing moving supplies. I wish everyone who works in customer service/​sales could be like you… professional, efficient, thorough, nice, and thoughtful about the needs of the customer.

I’ve had a lot of storage facilities over the years. I must say this service is the BEST. I rarely give 5 stars but I can tell you from personal experience. This one here on Western/​Artesia is:
1. Super Clean
2. Great customer service
3. download coupon from internet off their website to get like $ 10 off or whatever specials they have at the time.
4. The managers are young, very nice looking, clean, helpful, and outgoing. Positive Energy. Very positive Energy. Unlike some of the other storage facilities in LA where they can be old, nasty looking. grumpy people with bad attitudes. This is not the case here
I would suggest that if you need EXTRA storage space you go here. They don’t bother you. Everything is by Email. You can pay it online or go there to pay it. They also have EASY cancellation. two days notice is fine. No 30 days notice. NO over charges. Start up fees were easy. You have to pay for their insurance which is fine too.
I think this place is one of the BEST. Very new, clean, good facilities. NO rats, No bugs, no trash, it smells nice and clean. I highly recommend.
They don’t threaten to put on your credit if you decide to cancell. Seriously it is a GREAT service. I think they’re going to put all the rest of these companies with SKANK attitudes, filthy spaces, out of business. LOL