FedEx Ship Center

Horrible place! One customer rep was very rude. Had to come here to pick up a package. Door tag was left on my mailbox. Called FedEx 800 number twice; was given conflicting info each time; automated system didn’t work properly. Chaotic and under-​staffed location.

My fiancé and I were waiting for an overnight package containing our wedding favors to come in on Monday. It never arrived. I checked online and apparently there was a thunderstorm that caused a delay with packages coming from Texas. Ok, I said, bad weather does happen. Come Wednesday, we thought everything was okay and our package would be out for delivery in the morning. We leave the next day, so we had a bunch of errands to run. By 8pm, we still haven’t received anything at the front door. I checked online again and come to find out, they couldn’t deliver it because they got the wrong address. They were able to correct it, but by the time they did, the driver apparently wasn’t in that area. I was fuming when my fiancé was calling them. We were trying to see if we could get the night manager to open the door and let us grab our package, but for some reason, he didn’t have access to the morning packages. So, we came by at 6am before our trip to see if anyone could help us out. We were so stressed as it was and we needed this package before we left the city. We found a person willing to help us out that morning and she did such a great job. Thank you Shaun Henry for going out of your way that morning to make it work for us!!! What a relief :)

Came here to pick up a package that was on hold. There were like five people waiting and no employees in sight. I thought it was going to be an in and out process, I had my ID out and ready to retrieve my package…
So I waited… And waited… And waited… About 20 minutes later, an employee finally pops out with packages and sorts them out to the people waiting. She tells one of the people waiting that her package is nowhere to be found. Another employee pops out and starts helping people. She takes the three people waiting (me included, yay!!) and goes to the enormous storage warehouse in the back to retrieve our packages. I mean, it must be huge to take that long to get a package right???
And yup, 15 minutes later, I get my package, yippeeee! So glad I didn’t have anywhere to get to after that cause oh boy, I would’ve been late! The employee that helped me was friendly though. :)

FedEx is one of the greatest companies on Earth. This location, however is the dark sheep in the family. The customer service people are beyond rude and move so slowly — it’s like going to the post office. Please send new management. Now.

I’m going to keep this short. A package was to be delivered to my daughters for Valentines, chocolate covered strawberries. According to FedEx tracking this package was delivered yesterday morning and left on the porch. Needless to say, no package was found. According to FedEx it was delivered to the address on the package, which had the wrong address. However this address does not exist no where along my street. HOW CAN FEDEX DELIVER A PACKAGE TO AN ADDRESS THAT DOES NOT EXIST? I asked that same question of FedEx and they stated it was delivered it’s noted in their system. WHAT? It was delivered where? The address doesn’t exist. What did the driver do with the package FedEx?

Woman working front desk (Senvia) was very rude to almost every customer. Thank goodness for another employee (manager?) who was very patient and helpful came out to help me. Not returning in the future.

This FEDEX has horrible customer service. Lady came from the back eating her snack. Asked her fir sime packaging tape to close the box she said «we ran out.» FEDEX? A shipping and packing store ran out of packing tape. wow. Comes down to it she did not want to go back to get our because we were interrupting her snack time. Horrible customer service.

I would give a 0 star to this place. Total rudeness… seems to me they need some customer service schooling

I had a package that was supposed to be delivered on Monday, they never came to the door, left no slip and marked «Delivery exception, customer not available.» Tuesday I left the front door open, saw the driver pull up and stop, so I waited there expecting him to come to the door. He sat there so long I took a picture of his truck! He drove away without ever getting out or even looking around, and again marked «Delivery exception, customer not available.» I called FedEx, explained what happened, and they assured me the driver would be back that day. He never showed up, so my husband called them again last night and he was assured they would deliver today. I sat here today, AGAIN with the door open, and saw the guy speed by without ever stopping. I checked the tracking site and the driver had once again posted «Delivery exception, customer not available.» What is wrong with these people?! Why come to the street and not bother to deliver anything?!

Bad customer service

FedEx as a whole sucks and this location is a site that exemplifies how bad they suck. Almost 10% or our Dangerous Goods packages come back from this site because whatever MORON that has been trained in DG packaging needs to go back to DG class. Dangerous goods has been made so simple that non-​high school graduates could figure it out. This location is continually incorrect on packages they kick out due to what they state as noncompliance with DG regulations. But time and time again, the issue was that DG representative did not completely read the regulations or was probably in such a rush that they missed it. But the only one that gets screwed when that happens is you.
I wish there was a number to complain to but calling FedEx is just like making a call to the IRS. Just a bourgeois corporation.
Only if I could give this place 0 stars.

beware of the drivers that deliver your packages. they do not contact the recipients. they do not leave a note/​door tag to let recipients know that they were there & will be back to make another attempt to deliver. drivers are lazy!!! and are liars!!! have major bad attitudes!!! southbay residents beware!!!

I go drop off packages for wrk. everyday at this location… becuz its onmy way home… if not I would not even step foot in this fed ex… CUSTOMER SERVICE IS THE WORST… the worst person that could «help» you is CINDY… shes an old lady… like dude… i know u hate ur job becuz ur like 100 yrs old and wrkn after 5pm but get over it!!! if I could I wouldve given this location a neg. 5