Firestone Complete Auto Care

5 stars for Amir S! Best costumer service I’ve experienced at any Firestone location.
Will definitely come back just for him.

Two visits here and both have been really good. The first visit was for an alignment and the second was for a tire patch. Jesus was the service advisor for both visits and both times he was pleasant and professional. The jobs performed were done fairly quickly and well, however the key to this was that an appointment was made and it was made in the early morning. I will probably start bringing my vehicle here for oil changes so we will see how that goes.

This place deserves a Worst Customer Service of the Year Award!!!
I’ve visited this place 3 times this week and I’ve been turned down for a simple oil change each time!!!
The first time was on May 5^th. I arrived around 4:30pm and asked for a simple oil change. They told me they were short staffed and I should come back the next day around the same time.
The second time was on May 6^th. I arrived around the same time asking again for a simple oil change. The guy told me they could do it but a few minutes later recanted and said he didn’t realize what time it was and they were already booked. He advised me to come back Saturday. I told him I couldn’t and asked what time should I come on Sunday. He advised as long as I arrived by 2:00pm they would be able to do it for me.
The third time was on May 8^th. I arrived at 1:40pm. Again I was turned away and told they were booked. When I explained to the guy that this was my THIRD visit he didn’t even bother to apologize for the inconvenience.
This is unacceptable! I’ve wasted entirely too much time and gas dealing with this crappy company!

This place as far as customer acknowledgment when walking into the store is great.
They are receiving two stars because they do not care to fix whatever problem they claim to have with the online appointments and their computer system. I’ve been canceled three times for three different repairs that I wanted to acquire. Ranging from an oil change to control arms replacement. Unfortunately, this store continues to do business and not care to mention this problem to corporate or a regional office.
Or unless they only care to do certain services for certain cars a day and have someone guy call, lie, and put blame on their system. Which would be very shameful.

This place all ways takes way too long to get simple oil change etc done, there estimated times are always 2 hours longer wait then they yell you but today was kicker, I go in there at 11 40 a.m. for an oil change, the girls tells me your car will be ready at 6 p.m., that right boys and girls over six hours wait for an oil change and she
as if that’s common place?, I told her I’ll give some one else my money and she should change there open sign to closed if there not doing business

I made an appointment for 3pm for a tire and oil change. it took 3.5 hours?!!
ridiculous, I’m not coming back.

I seem to only come to this place because they’re one of the few places open on Sunday’s and for some reason my luck would have it that I need service on that day. I’ve been here a few times and have had decent service but my latest attempt left something to be desired. Came in for a brake inspection and oil change around 10am and dropped it off. Got a call a couple hours later informing me I need front and back brake service which I approved. Stopped by at 4pm (6 hours later) and my car still wasn’t finished. Waited around another 1 hour and was told they had to bleed the brake lines for air and finally after another hour at 6pm it was finally done. A total of 8 hours that they had my car for a brake job and oil change. The service desk rep was apologetic and gave me a small discount for the trouble but 8 hours is kind of crazy.

Had a great customer experience when I called to make an app. With Oscar for a headlight and received 5 star service by Jesus.

It took these Bozoes a total of 5 ½ hours to change my oil and put on some new wiper blades! They weren’t even busy! Completely unprofessional and horrible work ethics! I called after 3 hours of waiting to ask if my car was ready then she said 45 minutes! So I waited the 45 minutes called back and she said it’ll take an extra 20 minutes! I’m in awe of the time it’s taken these people to complete their simple task! Whoever owns this place or manages it needs to rethink the workers it has in place because they are losing out on a ton of cash! Won’t be surprised if they go out of business! DONT GET YOUR CAR SERVICED HERE!

Never go to this place. It is a rip off and dishonest. I just purchased a lesson. Will never return to this shop.

Wow I’m really disappointed with this location right now. I’ve been coming here for the past two years and just got turned away for the first time all because my car is lowered and They didn’t want to put boards underneath to get it up on the alignment rack which I supply. If this what this company is all about I am very disappointed.

All I have to say is the new Manager Jesus is the worse manager yet to be at this firestone. This used to be my go to firestone but I’m definitely taking it off my list, and I wont be back. They were able to stretch my tires multiple times without telling me anything and now they do not want to because the new manager is really anal, one of those uptight managers who probably kisses corporate ass all day to be in the position that he is in… Those are the worst type of managers.

Took my 2014 Honda Accord this morning to get the rear breaks done. According to Scott Robinson Honda in Torrance, the breaks were desperately low. The Firestone rep just called me and told me that my breaks have over 40% left and do not need to be replaced. This is probably the most honest experience I’ve had with a shop. Thank you!!! Conversely, the dealer where I bought the car and supposed to be honest, lied to me.
Great job Firestone!!!

This company is a fraud! I had life time high performance brakes on my car! The brakes kept getting chips and cracks in them! Had to take off work twice within a one month span to get them replaces! Loosing money plus they never keep to their appointment time (getting to your car hours after the set appointment)!
Finally they did something right had no problems for a year! Come back to get my brakes replaced and pay my installation fee! They tell me they can’t do my brake until I buy new rotors (wow on a car that two years old I’m not a fool)! I told them put my tires back on my car after sitting there for 2+hours and left! Had my rotors turned and new brakes (with no noises) for the cost they were trying to charge me for one rotor! They don’t turn rotors! What type of brake job are they doing! They should stick to tires only

Appointment was the way to go for me and got my SUV out in 40 mins for an oil change! Clean facility and friendly people! Thank you Firestone!

The service was extremely slow even with there being 7 people working, I had to deal with a flat tire I played for the service of it being free repair but ofcourse they tried to pull a scam on me and say my tire I just bought a few months ago was irreparable. But fact is before coming here I stopped else where and they said it was most definitely reparable just took more hands on. So I leave this firestone with my money unrobbed. May I remind to say the person behind the desk was a Jesus G very suspicious character from the start. not only attempted on me but others as I witnessed since I waited almost 2 hours and 45min

Customer service at this location isn’t that good first rule in customer service is you put the person on hold on the phone & help the customers in your store. I only come here when I have to its close to my sons school

I went in on Wednesday for an issue I had with my front driver tire. I called the store and Armando who answered the phone gave me some useful information in regards to what my issue was. He advised me to come into the location to get the tired seen by a technician.
I arrived and Armando even recognized my voice from the phone call I did, which I thought was pretty cool. Armando gathered my vehicles information since I’ve been a Firestone customer for many years now. He created the order and within 5 to 7 minutes my car was being serviced already.
Armando came to me and updated me saying that I had a nail in my front driver side tire which is why I was losing air in it. He had spoken to the technician and advised me that it was repairable (thank god). He let me know of the repair cost which I thought was excellent for it and told me well have you up and going in a few minutes.
10 minutes later, I’m grabbing my keys and driving home. Great and prompt service by Armando and the techs there. Definitely a must place to come for any trustworthy advice needed for your vehicle!

I came in for two tire replacement and alignment. So not sure why they even take appointments if they don’t start them on time. I had a 800 time and I finally saw my suv get pulled into the garage 45minutes later. At 1030 I go outside to see progress and I notice that they put my wheels on with the white letters on the outside. What the ??? The other two tires that aren’t being replaced have the black letters so why the heck would I want white letters on the two new tires!!! Let’s use some common sense people. So now even more delay. I agree with the other reviewers here, WAY TOO SLOW and definitely will be my last visit here. Only reason I came back is for the life time alignment that I bought couple years ago but even that seems like it’s not worth the aggravation and time wasted.

2 stars for now as I am getting an oil change for my mom car. Check in at 1:50 estimate time for a standard oil change 3:30 — 4:00pm. He did tell me there are some appointment before me. Let’s hope they get it done sooner.
You would think most oil change comes with a 20pt inspection. Guess not unless you want to pay $ 20 extra.