Floor Supply & Equipment Co

I ordered a Super Hummel from Charles Allhands on 10/​07/​2015, and was told that it was in stock and ready to ship once they received payment. Charles was very quick with his estimate, and very responsive when we were getting this order together. Once I submitted payment, everything went South.
I had set up our freight forwarder to pick up the equipment for the next day based on Charles saying that it would be ready. My freight forwarder goes out to pick it up and later lets me know that the shipment wasn’t available as scheduled. I’m then told by Judy that it would be ready the following day on the 9^th because they were short handed and their shipping department wasn’t able to get the equipment packed up. I let her know how critical it is to get this picked up no later than the Friday Oct. 9^th in order to meet our deadlines to which she says no problem, it’ll be ready.
The 9^th comes and goes and our freight forwarder emails me saying that they’ve made several attempts to call and check if the shipment is ready to no avail. Several phone calls in the following days were made and the same excuse of the shipping department not being able to get it ready to Judy saying that she was out early and couldn’t get it done. Days are ticking away and I continue to get strung along.
On the 17^th, Judy tells me that they don’t have a copy of my ID that we sent when we supplied the CC authorization and tells me that she’s going to need me to send it again to make sure this isn’t a fraudulent transaction. I’m seriously irritated at this point. All this time that we’ve been waiting and now Judy’s excuse is that she didn’t have a copy of my ID!!! I send it within 5 minutes. Keep in mind, the payment has already been charged on my credit card since October 8^th.
Finally I give an ultimatum that if my freight forwarder can’t pick the order up by the 20^th, I would cancel my order and request for a refund.
This is the response I get:
Unfortunately, the machine is unable to ship today. Our technician removed some parts from it and we expected the replacements to be here, but they have not yet arrived.
I will be issuing the refund on your credit card today and I will email you the credit receipt.
Thank you,
Judi Davis
Office Manager
Floor Supply and Equipment Co.
543 E Gardena Blvd
Gardena, CA 90 248
310−323−1500
Fax 310−323−1509
Unbelievable!!! The whole time they were selling me a «new» machine that had been used for parts and they had been stalling me so that the replacement parts would arrive, which never did so they were never able to send it. Thank God they didn’t just send it with the missing parts.
BTW, the part where she says that she’d refund my credit card and send me the credit receipt never happened. I had to call the CC company and dispute the charges. They’ve given me a temporary credit for now but until they finish they’re inquiry the saga will continue.
I hope this lets you see a continued trend of scumbag service to the point of almost being criminal.

We were looking for a particular Amazon Hard Wood Floors for our home reno project and accidentally run into the Floor Supply and Equipment Co’s website that was showing the item availability. It took us 5 minutes to call and place an order over the phone. They gave us a great price — saved us over $ 1.5 per foot vs every other store in the area who carried the same brand. We needed 700 ft so do your math. Delivered on time, just within a few days. The floors came in beautiful and in order. The delivery guy was very courteous and careful. Thanks for a great service!

I used this company to order some supplies, and was absolutely thrilled with them! Prompt, friendly communication, packaged professionally, no problems at all! Thanks for the good service!

We were referred by Floor & Supply from an interior designer team who has done a lot of work with this company in the past. We even saw a few examples of completed projects before we came on board. Charles provided a beautiful product. The installers he contracted with did an exceptional job. His stair installer Vince is a master craftsman. He went out of his way to ensure his work was nothing less than perfect. We are enjoying our beautiful hardwood floors and would highly recommend Charles for your next project!

Terrible company. I bought some flooring back in March of 2014. It was supposed to be quarter sawn oak, but it was all rift sawn. I called and scheduled a return. One of their employees picked it up at my house on his way to work, he did not give me any paperwork to prove this. Since then I have been trying to get my refund. I have called, written letters, left messages etc, etc. I contacted the CC company and asked for charge reversal. I was denied because the company said I never returned the flooring and I had no proof otherwise. I have talked with the woman at the counter, Judy, on numerous occasions. She always promises to get the owner to send my refund, but it doesn/​t happen. Would never ever use this company again. They are dishonest and will not work with their clients. Extremely disappointed that they basically stole my money.

I’m surprised no one has reviewed this company yet. But then again, most homeowners have no clue where the hardwood flooring is coming from, other than to make a choice from a selection of hardwood samples from a floor installer.
We found a reputable installer who said he had been doing business and buying flooring and supplies from Floor Supply and Equipment Co for about 20 years. Based on his recommendation, we bought our flooring directly from them and paid regular prices. Our purchase was not from a pile of ‘seconds.’ This was supposed to be first quality wood and based on the samples we saw, they were nice.
After installation in one bedroom, we noticed a good portion of the flooring pieces were NOT properly stained. Edges and ends show a lighter color than what the stain should be pointing to a quality control issue. We estimate at a minimum 30% of the wood is like this (see photos). Pictures were taken with and w/​o flash; note the light color edges and ends.
After calling the office, speaking to Judy, who said she would contact the owners and get back to us… no one has returned our calls. She said they have never had any complaints about the quality of the COUNTRY WOOD FLOORING products. Well maybe there never has been a problem until now, or, no one ever noticed the defect in staining! She said they would take back whatever wood had not been opened and give a refund; however, there would be a 10% RESTOCKING FEE. Great customer service? NO.
If we wanted to buy second quality wood flooring, it should have been posted so and priced accordingly. Needless to say, this has been a tremendous inconvenience considering the possible logistics and options to resolve this. Ripping it all out and the redoing the floors vs sanding all the floors down, re-​staining and sealing — any way you look at this… A TREMENDOUS INCONVENIENCE AND ANNOYANCE.
We are still waiting to hear back from this company — there will be a followup to this review as to the outcome.