Gardena Nissan

CHEATS, DISHONEST, LIARS, TIME WASTERS, AND ALL AROUND NO HELP! «especially don’t believe the everyone approved program «its just a big lie they tell you to walk into the dealership!
I had been in contact with a rep named MATTHEW inquiring about an Altima i saw online, he text me and sent me the app to fill out which i did and sent my documents to save time and see if they would provide me an approval since i mentioned i have challenged credit only a small amount to put down and i live in the valley and in traffic took me 2 plus hours to get there. i have numerous text messages stating things like (YES YOU WERE APPROVED ON THE CAR) (WE CAN HELP YOU) (500 DOWN IS GOOD NO WORRIES) (YOUR GONNA DRIVE HOME IN YOUR NEW CAR TODAY) of course i thought everything was good to go just get there give the remaining stipulations and be on my way, i was really really wrong. long story short due to my credit and not having 3,000 down for a used car i wasn’t able to be helped like the text messages i have from there employee MATTHEW stated!
was such non sense and just time wasted 3 hours of driving from the valley to be let down and not helped.
STAY AWAY TAKE YOUR BUSINESS ELSE WHERE IF THEY LIE TO POTENTIAL CLIENTS AND ACT LIKE THEY CARE IMAGINE THE QUALITY OF VEHICLES THEY HAVE! the reviews on here that are 5 starts are from there employees i noticed them working there.
again don’t waste your time or anything with them you will 100% regret it!

Just starting off by saying its a LIE when the coach say ANY SCORE APPROVED… I call and made an appointment and talked to Jose… I told him my situation and he told me to come on down… Jose came to talk to me and told me God bless I made it down there… then he pull out a application ask my a series of questions about what I was lookin for… Then took my credit info… and what do u know I didn’t get approved… then he ask me if I can get a co-signer…never even look at a car… after two hours of waitin then finally he showed me a car I really didnt want… now as I write im still waiting on a call back… more then 24 hours later… believe me u need credit to by a car… there not trying to help you if u DON’T…I was screwed two years ago buyin a car and felt the same way yesterday… AND I STILL DON’T HAVE A CAR!

I see a lot of negative reviews here. I was about to add one more negative review until I spoke to the manager Mike!
So I came in looking for a specific vehicle. I was told by Sheldon over at the Internet department that the car was available and he could do an even better deal than was advertised online if I came in.
I came all the way from West Hills and asked for Sheldon. When he wasn’t there and I was told that the deal was «impossible» I was extremely upset. I have had this type of experience at Universal City Nissan and I told Sheldon not to do that. Well, I was fooled once again. I was so angry I asked to speak to the manager.
Mr.Mike Novin saved the day and this dealership. He was extremely professional, stayed in character and apologized for how I was lied to by Sheldon.
Mr. Novin wasn’t trying to force or push me to buy anything. He cares about his customers and what the customer needs. He didn’t try to lie or manipulate anything. He is a man of his word and very straightforward. Usually it’s not fun going to a dealership not knowing who is telling the truth or who is trying to cheat you. You can speak DIRECTLY to Mike and cut all the bs out!
I went with my best friend since my father is very sick so I couldn’t go with him. I am going to dealerships by myself and as a young girl I find it hard to be taken serious. Something that should be fun and exciting has turned into something very frustrating.
Do not go anywhere else. Call Mike-​he is there to help you! :)

I went to test drive new Quest. End up I got 2015 Chrysler Town and Country Touring.
Van is in good condition but one of biggest issue was they couldn’t give me spare key
You know that means. I have to spend big big expense for that.
Thank you not to givie me good solution.
Special thanks to
Manager Mike
Sales Sheldon
Internet sales Rudy
I must update as soon as I get better solution.

Horrible Service!!! Took my Titan in for a major service and when I called beforehand the service advisor told me all fluids would be changed after I got the truck back they tell me power steering fluid is not included, that it’s extra $. Then I check my vehicle and the front tire pressures are low, visually low and I took out my own gauge to verify it was 8psi below factory spec. When I asked the Service Manager Robert, how am I supposed to believe the rest of the major parts of the service was completed if the smallest detail was not done he said they were only liable if I got into an accident and was injured. Even though the last step of my receipt says CA. Law requires that tire pressures are to be inspected and serviced back to factory recommendations… Pointless arguing with stupid They offered me a free oil change on «my next visit» WHY ON GODS GREEN EARTH WOULD I COME BACK???

The worst service ever. I took my car for oil change and they returned my car with the control key broken and sale representative named Rico told me I had to buy a new control for my car after they were the ones who broke it. The value of the control key its about $ 250. This is ridiculous!

Good people! Helped exactly how they said they would on the radio basically almost zero down only had to put $ 200 down and drove off with 2015 Nissan Sentra 5miles on it! I recommend you come here and talk to Eddie alverado!

UPDATE! DO NOT BUY A CAR HERE!
Jan. 13^th, 2016. Added note to below comments,
They lowered the price to $ 12 928, so I thought I would give them a second chance. This was an internet price including the $ 450 rebate as I was told. No problem, it was now a good price. $ 500 for my car, add the missing car mats and we are good to go. Now they just have to show me how much money they are losing! Oh yes, now my trade-​in is worth nothing!!. I left again. Guess what, the same car is listed on Auto-​Trader today for $ 11 908? I bought a different car, yeah! But, at another Nissan Dealer at a fair price. Avoid this place if you have any respect for yourself. Look for a future review about a professional staff at a Nissan dealer in Long Beach.
Car priced at $ 14 973, Blue Book $ 14 300. This place is the most unprofessional dealership that I have ever dealt with. Sales rep Rudy was very professional and a pleasure to deal with. I would buy a car from him. But, he is just the sale rep. You ever hear of good cop bad cop? Enter JACK. When to dealership based on True car referral. Good start. Arrived at lot. They DID NOT even clean the car. Rims scratched and when driven, alignment was pulling right. Oh yes, this was a Pre-​Owned Certified? What did they check? True car price was meant, but car was overpriced even then by $ 600. according to Blue Book value. I asked then to match Blue Book. Was told they are not allowed to sell below True Book offer? Funny, the car was also listed on other sites. Had my trade-​in pre-​appraised for $ 1075 – 1790. I was willing to take $ 800. Offered $ 500, not surprised! Now here is where JACK gets going. New offer… They will give me $ 500 for my car, and a $ 450 dollar rebate off the original price. But, now the car will be taxed at $ 15 300. Bottom line, increase the price, give you a rebate and same $ 500 for the trade in, net 14 373? Okay, not I am suppose to be happy? Now the GOOD part. I must finance with them to get this price? 3.99% vs.1.99% from my bank. Funny, this was not mentioned in the Ad. As I was leaving, I Mentioned to JACK that I will make sure to give him a nice review on Unilocal. His comment… I don’t give a @%@&%#@$ about Unilocal. I should have read the reviews from this dealership prior to my visit. I glad he doesn’t care about Unilocal. I DO. Trust the reviews. There is a reason that someone would take the time to write a review in the first place. Either the service was Outstanding, or simply so bad, that they had to share. The choice is yours guys!

Everyone at the dealership were super nice to us when we purchased our vehicle. They even vacuumed and washed the car for us. They put paper floor mats in the front so the floor wouldn’t get dirty.
After a long drive home from the dealership, I removed the paper mats and realize there’s no floor mats. The front and back mats were removed from the car when they cleaned the vehicle. The car had floor mats when we test drove it. I didn’t realize how expensive the mats were until I shopped around. When I notified the manager, he was not very nice to me on the phone. My tip to everyone is to check your vehicle before you drive off to make sure nothing gets removed. Bad customer service, will not recommend anyone coming here and will not be coming back myself.

This is one of the worst dealers I have gone to. When we were going to see a car we had to cross the street and the salesperson a hispanic girl made us j-​walk. Then dealing with her boss an asian guy was bad. He was trying to pressure me to get a car and get a co-​signer because I didn’t qualify on my own and he was just plain rude and straight out mean! They d
Id not return me my car registration or call me to come get it. I returned for it after realizing they had kept it. They also ran my credit 10 times! I do not recommend this dealer.

Update: I find it interesting that Tony decided to comment below. Especially since Tony was the only one willing to negotiate with me. The bottom line is… Mike is disrespectful and rude… regardless if we are able to come to a deal or not nobody should ever be talked down too. I made my request crystal clear from the beginning … Gardena Nissan lied to me (I have emails to prove it) to get me in to the store and in turn treated me poorly. If they weren’t able to give me what I wanted they shouldn’t have waisted my time by pretending they were willing to work with me. Tony… I actually liked you… you were willing to negotiate with me… so your response below is odd and kind of disappointing.
So here is my story. I was emailing with some kid in Internet sales regarding what I wanted … I was very clear on what I wanted and how much I wanted to finance the car for … Going back and forth for a week … He finally said his sales manager said yes we can work with you during the Black Friday deals. Great! I made an appointment to work out the deal. Show up… the kid Jose/​Ricky (be used both names for some reason) show up gets his sales manager to come over we say we don’t need to see the car or test drive it we know what we want… Sale manager Mike says you have too look at the cars to give me time to work the numbers… I thought oh great awesome they are gonna make this easy… All BS. We came back sat at a table and waited … Ricky Jose kept coming back and forth with random questions (totally wet behind the ears). The Sales manager then comes and sits with Ricky Jose … Mike was his name… And a total just cold jerk pretty much telling me and my husband that we were ridiculous for thinking we could get that car and that we have to go look and find a cheaper car. I told him that I made it clear what I was looking for and they wasted my time… Then mike proceeded to tell me that Ricky Jose didn’t tell me all the stuff I was telling him he did and that what he told me was something different. He pissed me off because he was just a total ?!$&@ so I walked out. Ultimately they tried to work with me to some extent but fell short. After the way Mike treated me … I wasn’t going to negotiate … They lost business for themselves and Nissan because of one unprofessional prick. Good job being a people person there Mike! Ricky Jose … I have the emails that I just now re read to make sure … And you bait and switched me and essentially lied to me … Be honest with potential buyers and don’t waste their time … Because it’s everyone’s best asset.

Eddie Alvarado is simply the best! Made the deal from start to finish, was very knowledgable and professional. He answered all my questions and concerns. After checking out different cars I fell in love with the Murano and got a great deal! He explained and showed me all the features patiently! Extremely happy with my purchase and treatment! Highly recommend Eddie!

I’m extremely appreciative of the follow up from Brian S. and the genuine tone provided in wanting to hear my side of the story. Yes, they fixed the documented repairs Brian is an exemplary leader that both Raymond and Alejandro should follow.

This dealership sucks, they promise everything before you buy from them and forget everything after the sale. They even promised me a referral fee for recommending their dealership but they never contacted me after I brought a buyer. My niece who got a Nissan Sentra which was certified by the dealer was given the run around at the dealership asking her to come at 5:00 pm for the car to be checked by the service as per the instruction of the sales representative only to find out that the service department closes at 5:00 pm. She was nearly in tears when she was talking to the people in the dealership as she felt she was given the run around.

Just had my car repaired and service.
Brian the service manager was very professional and knew that it was a time sensitive matter.
I was very pleased with the price and the service knowing that my daughter would be driving this car. The funny thing is is that it was actually cheaper to have it fixed here at the dealership then going to an independent shop that didn’t know what they were doing.
I would highly recommend this service here.

Why would I want to contact you Mr. Manager? My car is already ruined by your «non-​deceitful «service. So thanks but no thanks.

I had to pay 115 bucks just to have them see what code popped up because my service engine light came on. They wanted 1475 bucks to fix the issue. Instead I’m going to get genuine Nissan parts and the work done somewhere else for 1050.
Simply a rip off. They never stated that the inspection would cost that much, but it was on the paperwork.
It was my 1^st and last time to this place. F minus.

These guys are awesome! From Mike to Jose to Raymond, they will take care of you!
I’m lucky enough to have gotten their last GTR: D
Mike made sure I got the best deal available, what a great guy!
Jose prepared everything in a professional and timely manner. No waiting around at the dealer for this purchase.
Raymond was very cool and straight forward, got me in and out quick.
I couldn’t have asked for a better experience.
Thanks Gardena Nissan!

My wife & I walked to the dealer 3 miles since we didn’t have a car and were greeted by Frank Kordani around 8 pm and he took the time to show us an used Altima which we liked, but later turned around and Gardena Nissan’s Manager Aussie introduced us to a brand new 2014 Nissan Sentra which we thought we would never get approved for. The salesperson stayed after hours and continued to assist us and wouldn’t you know it, we were APPROVED for a brand new 2014 automobile. Thank you so much Frank and job well done. We will gladly recommend Gardena Nissan to anyone.
Rudy & Jenny Casarez

Sooooo… I just got a car today!!! Yay!!! My sales consultant was Rupert and he was AMAZING! I’ve always heard the commercials on 102.3 KJLH and decided to finally come in after being involved in an accident on Christmas Eve. I told them my situation and they were very understanding and worked very hard to get me the best deal and into another vehicle.
I didn’t initially have the DP they wanted but with a little help from my mom we were able to get it done! Rupert even called and texted me when I tried to check out other dealerships. He seemed like he really cared about my situation. Some of the other people weren’t too friendly and I was kind of put off by that… but Rupert was great. All in all it was a great experience and I am so happy I was able to walk out of there with a new car for our family.