Hertz Rent A Car

One star just for being an open business. The best place to rent a car if you want the absolute worst customer service in the state of California and then some.

Came in this morning and I greeted and treated with respect. The staff was friendly and courteous. They took care of me pretty quickly. I think in was in there about of of ten mins for the whole process from start to end. They set me up with a pretty decent car (jeep renegade). I really didn’t care because it’s the insurance company that’s is paying for it and I need something that’s good on gas.
This location is conveniently located close to my house so when I have to return it they are not across town. The other plus for this location is that if u use Caliber Collision, it is in the next lot so u can just literally walk 1 min to get there. And if u have to wait, there is a 7 – 11 in the same lot are Hertz

They are impossible to get ahold of! I called three times in one day and was on hold the whole time! The third time, I hung up after being on hold 15mins! The other two were at least 10 minutes each. Unacceptable.

Asst manager, Chris, and training manager, Maria, were absolutely great! They were professional and most patient with me. Their driver whom had come to picked me up from and to their location was polite and kind, too.
I will continue to sell Hertz and tell family and friends of this neighborhood location, as well.

The customer reps are average but the wait times are ridiculous! The long line defeats the purpose of having a reservation. No matter the time that I go, the service is always slow. It is like 1 hour or more to pick up a car. A customer asked one of the employees where another employee was because the employee had not been present for awhile. The working employee said the other employee was out on medical leave. Did everyone need to know that? I hope it gets better.

This could very well be the worst car rental experience I have ever had. I am absolutely amazed that a well known, trusted brand like Hertz allow their reputation to be ruined by keeping this branch operating under such poor management? Take my advice and go somewhere else!!! It is NOT worth your time and money to have this negative of an experience. They are scamming people here with poorly maintained, dirty cars, erroneous charges and TERRIBLE customer service. The whole experience deserves less than one star!!!

first they have too much unessary chatting with customers! its so. .unorganized! 3 people supposed to be working but never are! i only came here cause my insurance company. never… again ill gi to airport location before i use this one again. 45 minutes to return a car boo. .!

Never again!
This Hertz location was recommended by my insurance company. My car is currently, getting repaired at Caliber Collision that is located next door. I thought this was an awesome setup, having Caliber Collision located next to Hertz. When I walked in, I was greeted by a «friendly» staff member. I should have known something was up because the woman, who got her car before me, was told that the gas tank in her rental car was low, and that she could return it back in the same manner.
When my turn came, I was told the same thing. Thinking… gas is cheap. It’s a rental car company. Okay… The employee and I inspected the car outside but when the inspection was over with. I got in the car and slid right back out. The car was washed outside but the car needed to be turned inside out because the insides were NASTY!
So he took the car in the back to wash it once again and the only thing that was cleaned was the cup holders. I was having a conversation with another employee regarding how they operate their location. That conversation ended in me getting my rental car filled with gas. The staff is only friendly when taking your money but once they have it, they are rude. Their attitudes reflected the car I’m renting.

Slow and very bad service.

They are so slow in here. It’s makes no sense. The hertz rep wants to have side conversations with everybody. It sucks when you almost late for work sitting in a line at Hertz because they are short staffed. Sometimes I hate coming here because they are so slow. Whomever the branch manager is needs to get on top of that. This is a daily issue. That sucks. Please improve thanks

If you want to wait three hours to rent a car then this is the place to go to… Sucks here!!! Stay away!!!

I will never go to this Hertz again. This was my first and last time here. The service is terrible and the employees are extremely slow.

This is the worse place that I have ever used for rentals. I had to go through them for a rental through my insurance company. Let me just say this is a small location, however they have a very high volume of customers. Therefore this place should look into at least 4 – 5 agents working not just 2. The wait time to get the rental, and to turn it back in was utterly ridiculous. The guys at the counter are wayyyyyyy to chatty, and they also need to work on their customer service skills. I know its a new day and age, but lets have some professionalism about what we do. Also, when a customers has a concern in regards to a policy don’t get smart and say we tell all the customers that. Just an FYI… you didn’t tell me that during the intake policy because you were too busy flirting with me and trying to impress me by upgrading my rental free of charge. Want to impress me? Do your job swiftly, accurately, and the needs of the customers. From what I gather from others reviews this location won’t be running much longer if they don’t get their act together.

I love the employees from the Torrance location that are now in the Gardena office. They have always been pleasant with me, and I will continue to come back. Sometimes it gets very busy in the last hour, so come on time for your rental. It’s a small office so patience is important.

This place is just not good. Lines always pile up, there’s only two seats for customers, and only two registers. I understand that it’s not a big car rental place, but if they knew that it’s going to be busy, they should do some remodeling or something. It’s alright when it comes to customer service, but it’s just really slow and the employes don’t have a sense of urgency here. Save yourself some time and skip this Hertz. Thank you.

This was by far the worst Hertz I have ever rented from in my life!!! They are rude, inconsiderate and greedy. I don’t even have the energy to go into how bad the customer service was. While my husband was trying to make sure we brought in the correct amount to pay, Donny told my husband on the phone was double what it should have been and Donny told me husband I quote «Well you think you know everything then you figure out the cost».
I was appalled, I am a gold member with Hertz and have taken the complete story all the way to the top to their corporate office.
DO NOT RENT FROM HERE!!!

Three stars overall —
The pick up process was easy and convenient. Hector Silva picked me up from the body shop, set up my contract and rented me a car. He was friendly, thorough, and efficient. Five stars at this point.
Unfortunately, I returned the car on a Saturday (7÷27÷13) and the service was sub par. I was quoted a half an hour wait until I could get a ride back to the repair shop. I was totally fine with the time frame. After 30 minutes of sitting quietly and catching up on e-​mails, I was still sitting in the lobby, and that was when I felt that the service went south. The gentleman that quoted me the wait time didn’t acknowledge me, and I had to ask for an update.
After a few minutes, he eventually arranged a ride for me. I feel that if I didn’t speak up, I probably would’ve sat there for another 30+ minutes. I did over hear him speaking to his co-​worker stating that I was «impatient» and so they had to give me a ride. Great. I quietly waited for 30 minutes and asked for an update after that time elapsed, which does not qualify as being impatient in my book.
I understand that Saturday staffing is limited and the workload is hefty. I get it, but please don’t offend me.
Summary:
1 — Hector Silva was great. He’s the reason why I left the review, as I wanted patrons to know that he’s the man to ask for if you visit this location.
2 — Try to avoid this place on a Saturday, as it can be quite busy. If you have to visit on a Saturday, arrange your day so that you aren’t in a rush to get anywhere.
3 — If you’re returning a car and you need to be dropped off somewhere, arrange your own ride. Use the drop off service from the company as the last resort.

Worse place every. I will never rent from Hertz Again. Hector the manager ids very rude and the employees are also rude and disrespectful. The car I was given was dirty and needed to be wash and was given to me on a empty tank are you serious. I had to wait for thirty minutes because nobody wanted tho go to gas station. I was told my card wouldn’t Get charge couple days later I have three transactions done and now I sad told I have to wait three days for them to place money back on my account because of a computer error. Yeah right such lyiers. I will never come back here again. The only reason I needed a rental because my car is in the shop. Customer services here sucks don’t go.

My 19 year old son had trouble renting a car from other car rental companies however Hertz was great! All they needed was a credit card in his name, his ID and done! Although this location is in an awkward spot they did have a few cars to choose which was more than enough! Customer service was great both on the phone and in person! We will definitely rent from this location again!

We always used the torrance location on Hawthorne and never had problems like this. Now that this one is open, Torrance isn’t even allowed to pick us up or drop us off. Not even if this one closes early and we lose hours off our rental. Do you know they will charge you for dropping it off at another location even when it’s their own fault and/​or limitation? And the sad part is they themselves transport cars between other hertz, some far away when they need cars.
The employees will argue with you rather than to make a simple phone call. We reserved a particular car ahead of time. Got there and there was only two cars to rent on the lot. That would be fine except that they were no where near what we reserved. Sometimes that’s okay and we’ll take it anyway, but sometimes there is a specific reason a customer reserves a particular type of car. In no circumstance is it ever okay to tell a customer in so many words «it’s not my problem, take it or leave it.»
A car was on the lot I’d been willing to take as it was like what I reserved, «oh, it needs an oil change.»?!? Wouldn’t you go get the oil changed? Well, if the dude would have just gotten on the phone when we asked and called to other locations like he did for other customers earlier that day, I would have had a car. It’s funny that when we called to another location, a car we would have been willing to take was just being assigned.
The manager is a lying pompous windbag. He might seem nice at first, but then he does a jekyll & hyde on you. He lied about a car trying to prove a point and to get us to rent it. I already know a bit about cars, but I looked that car up just to see for myself, and of course he lied. He was scarcely there when the business first opened, and he surely doesn’t need to be there now. Part of being a mangaer is customer relations and he is not a people person.
I don’t get it. As the place is small and new, there aren’t many cars to begin with. You don’t think you need to wash, fix or change the oil on the few left on the lot? Had to come in today since I obviously couldn’t get anything yesterday. And my two options were to either smell smoke, or take the other one to the car wash myself since no one else was there to take it. I’m sorry, but we’re making phone calls, losing rental days we wanted, washing cars, and being made to jump through unknown hoops after renting the car? There shouldn’t even be this kind of inconvenience and there’s no need for attitudes like the manager’s.
Can someone tell me what the purpose of opening this location was? They run quickly out of cars even when there’s a reservation, what’s left is broken or not clean, they often can’t pick you up or drop you off because no one is there. Already they either need to clean house, or close it down. Even if you need the pick up service, by all means go to another location.
SAME DAY UPDATE: 3÷1÷13 5pm
I cannot believe what just happened??? We went to the car wash and spent at least an hour of our rental time there. While there two people from hertz show up, one being Adolfo the manager. Only the outside of the car was washed. Then the attendant disappears for I don’t know how long. Is the car finished? Is he getting more needed materials? No, he had given the keys to Adolfo which we didn’t even find out until inquiring of someone named Tony from the car wash. It was only then that he finally brought the keys over. And get this, he hands them to Tony like we’re not even there and walks away with a smirk.
Now the only reason we even brought the car to the car wash was because of the interior. It was a mess inside, trash on the floor. The guy had taken water bottles out the car before we even left Hertz (and that’s because his niece recycles). And before renting the car and taking it off the lot, we were under the impression that the interior would be cleaned. Why else would we take out time on our clock and dime?
Well according to Tony who is another version of Adolfo (which I will later explain in a review of his business), the agreement with Hertz is that they only wash the car. When people rent cars, does only the outside (which I cared nothing about to begin with) accumulate dirt and debris? No. They’re all covering for each other. Just moments before while our car was sitting by its lonesome, we watched as Adolfo and Kenny helped the car wash attendant wipe down the interior of another rental car to get it done faster. What kind of crap is this?
If I had not promised to be somewhere tomorrow, I would not keep this car. It is not okay to waste people’s time and to treat and talk to people like they do. Dogs get better treatment, and we paid for this. This location is lead by a bully who would rather escalate a created problem than to just handle or prevent it. This makes absolutely no sense.