South Bay Toyota

I don’t want to give them even a star. They are horrible … Unprofessional… Fraud.
They said I have a nail on my tire and charged 45 dollar to repair … After two months my dash board light was on and I went again, they said it’s because of tire pressure … They said they fixed it. Next day the dashboard lights was on and went again to Toyota service center, again they said same tire has a nail. And suggested me to change the tire they also said it was unfixable … Cost is $ 275 …I told them show me the previous spot where they fixed it … They are unable to find it. If tire has a nail, how come they couldn’t find it while checking the tire pressure ??? Next day I went to Walmart tire and tube and they fixed it on $ 10 and I don’t have any problem so far. I bought my car in South Bay Toyota… regular customer of South Bay Toyota service center. But from now on I will never go there and do not recommend to any one.

If you come to this dealership you definitely need to ask for Jorge Quiroa! I didn’t end up buying a car from here so I don’t think I could give five stars since I didn’t get the full experience but I would give Jorge five stars! I came in specifically looking for a trade-​in and unfortunately they did not have a car for the model, mileage, and price I was interested in. It didn’t help that I went right after the Presidents’ Day sale so their stock was already limited. The point is that Jorge tried his best; he did not pressure me, and he made me feel like he really was trying to help me out. He literally took me throughout the whole dealership, even the «boneyard» where they had cars that would be available in a few days. Even then my perfect car was not in the lot. But please somebody buy a car from him!!! He will try and look out for you, he spent over an hour and I did not even end up buying a car. So if you go make sure you ask for Jorge Quiroa!

Professional and pretty quick. Got a good deal, and even though a rebate that was supposed to apply to me was going to go through and didn’t, they ended up taking care of me and taking the hit themselves honoring the deal we had agreed upon. Good overall expericn

Just left South Bay Toyota and was made to feel like an idiot for not purchasing a car from them. I expected a little pressure but this was over the top. Didn’t want to give them the 1 star.

This is a review for sales department of South Bay Toyota.
We had a great purchase experience with Manhattan Beach Toyota before, and we are satisfied with all the service jobs done by Santa Monica Toyota. But when we wanted to buy this new car both dealers couldn’t give us a good enough deal. We went to Culver City Toyota but ended up getting really furious with them for not even willing to honor the price they promised on the phone, and then with Carson Toyota who was a bit shady about their finance offer. So when we finally came to South Bay Toyota, we were so relieved to find everything smooth and simple.
We got the price as promised, and the finance plan as promised. The car was ready for us as nicely washed, with a full tank of gas, and even some small add on stuff like trunk net. Our sales guy Sam was a very pleasant guy to work with. Other staff there were very friendly too. One of them even went through a lot to find two brand new soccer balls as gifts to our kids.
We had such a positive purchase experience with South Bay Toyota and with Sam.

I have a great experience every time I go here. They have free breakfast! However, go early (7AM!), and bring something to do for 2 hours because Cali’s overcrowded :_(

Went in to diagnose my car, they said the transmission was dead. It wasn’t, the hybrid battery had a problem the transmission was 100% fine. Thanks a lot South Bay Toyota.

So after two disastrous experiences, I was nearly ready to put off car dealerships for good. Both Culver City Toyota and Carson Toyota either mislead or outright lied to me during my visits, so I aborted and started to look elsewhere. Before punting and looking into a credit union loan and a car buying service, I decided to throw a hail mary and contacted virtually every Toyota dealership within 30 miles. I got a decent offer from North Hollywood, and just as I started to drive there, South Bay called me up. The offer was marginally better, but they were much closer so I decided to turn around and head over. I was wary of losing the North Hollywood deal, but they assured me that they would honor their bargain.
I got to the dealership, and long story short, I drove out in about an hour, with literally zero hassle. Even after the deal was done I was nervous something was wrong, but I couldn’t find any flaws with the experience. The salesman Sam was very nice and got the paperwork together quickly. I went to the finance department, and after waiting about 20 minutes or so, Eduardo, who was also very friendly, came back with the rate I wanted on financing. I filled out the paperwork, signed, and picked up the car.
I got a Prius 2016 which is very new and in demand, so I was very happy with how smooth things went.

We really appreciate the love that was shown tonight by Oscar and Uncle Ben! South Bay was great at working with my babe and getting him the best deal possible. Everything was fast, friendly and the customer service was on point. Don’t hesitate to come here for a really great experience. Oscar and Uncle Ben are the go to for South Bay Toyota.

Harold Young the my service guy is really nice and on the dot. Never had to wait too long for my car to be ready and he tells me exactly what I need to know and doesn’t try to sell me extra stuff like some other places.
Even when I walk-​in in on Christmas Eve, it only took an hour and a half. Love this place!

Purchasing a new car can be a stressful experience. It’s exponentially troublesome if you have a preconcieved notion that it’s going to be bad due to a previous negative transaction. This was my midset as we visited South Bay Toyota for the first time. I am happy to report that my perception was changed 100% by the time we left the lot with our brand new 2015 vehicle.
Dennis was on point as our contact; well spoken, knowledgeable, and free of arm-​twisting tactics and maneuvers (I told you I had a bad exp. previously).
Working with the sales manager, we were able to come to a decision on the vehicle that was acceptable for all. (Hey, if you aren’t up for negotiating, you can’t get what you want).
There were no negative vibes while closing out the deal and being «offered» extras, most of which were reasonable, and in the end, we had genuine smiles accompanied with all the handshakes.
There was an issue with the alarm after we drove home which was personally resolved as Dennis came out personally to where we were, and had it fixed back at the dealership. Outside of that unfortunate and completely unpredictable huccup, it was a good experience. How often can we say that about purchasing a car from a business? It was a first for me.

Horrible experience. They told me I can buy 2016 corolla s plus for 18k. When I went in they said they lied and said they will give for 19k. Spoke with the manager named Chuck and he told me he will give me 100 dollars out of his pocket if I can buy it at other place for 18k. I went to carson toyota and bought it for 18k. When I went back to collect my 100 dollars, Chuck was so rude to reject and deny his promise and told me to leave and will not give me 100 dollars he promised. Luis the sales person lied, and the chuck manager also lied to me. I will complain this to the corporate office.

This review is for SCOTT TOJO who works in the INTERNET DEPARTMENT. he was nothing but AMAZING during my difficult experience at this dealership. He went out of his way to make sure that I left with a car that day. Me being a first time buyer caused a few problems for that dealership but not for Scott. I would highly recommend you to personally request him when looking to buy a brand new Toyota or scion. You won’t regret it. Thank you again Scott I appreciate your hard work and determination !!! His hard work needs to be appreciated and recognized
As for the dealership I was highly upset and disappointed. They gave false impressions and information which caused me to leave frustrated and car less. Thank god for other Toyota dealerships. I would give this review a one star for service but I gave it a five for SCOTT. The finance department blew a $ 20,000 sale because they wanted to keep fluctuating the deposit out of greed. NO place should put a person through that stress. I would not recommend going here unless you work with Scott

I’ll keep this super short: Ask for Scott Tojo or Sam Hong in the Internet department. That’s all you need to know.
If you want further details continue reading: Coworker introduced me to Scott. I told Scott over the phone I was looking to lease a Prius 4 and that I had a Trucar pricing. He quoted me a price that matched trucar. He wasn’t available the day I went in so he handed me off to Sam. Sam gave me the price Scott quoted. There was no back and forth bs with talking to a manager in the back room. Drove home with a new Prius 4 and celebrated with a refreshing vodka soda with a lime.
And if you still want more details, continue reading: Of course I talked with the other dealerships provided by trucar because they call you. But none of them would give me a quote over the phone, which is why I went with Scott. Initially wasn’t too thrilled i was being handed off to another sales person but Sam was super friendly, patient, and answered all my questions. When I showed him the trucar certificate he showed me how Trucar pricing can be deceiving. Trucar subtracted a $ 2000 cash back for financing even though I chose the option to lease. So the price Scott quoted was actually at least $ 2000 cheaper than trucar! Sam also went through their discounts and fees and showed me how they came up with their final price. Everything transparent. From beginning to end no bs.

Terrible experience.
Came sincerely prepared to buy a new $ 30K+ car for cash with internet quotes as a guide.
Have already purchased 2 new cars in the past year using the numbers from Edmunds and Truecar as a guide. Brought prices that similarly were just provided through those sites by other Toyota dealers.
The manager for the weekend from out-​of-​town dismissed these figures as unrealistic and irrelevant in quite a rude patronizing way. Told us we were wasting his time and walked away. Never was able to get a straight answer from them to any question.
I promptly left, went to the nearest competitor, and bought a new car an hour later for a price that had resulted from my online research.

Was my first time leasing a car (Scion XB 2015) and was bit nervous and skeptical about going in to any dealership thinking there’d be noting but sharks. But Tom Mergener of South Bay Toyota made it very easy for me and put me to ease. Him and the others there were very helpful, patient and very very friendly. I would gladly give them 10 if could!
Definitely refer to Tom Mergener if you can. He’s one cool dude. :)

Received THE best car-​buying customer service experience ever! Didn’t know car-​buying could actually be a painless, enjoyable experience until we bought a car from Scott Tojo, Tom & Benjamin at South Bay Toyota! The dream team! Quick, easy, painless, best pricing hands-​down, 0%APR on our 2015 Sienna SE.
Also had free dinner and drinks & a jumper to keep the kids occupied courtesy of the dealership.
I honestly don’t know why you’d go anywhere else to buy your next car.

I’ve been coming here for services when I’ve had Toyota’s in the past and now that i just got a new Toyota Tacoma will be coming back here again. I purchased my truck from this dealership through my good friend from way back when we played Little League Baseball Scott Tojo who is in the internet sales department. Scott took real good care of me made sure i got what i wanted at a good price. He is very easy to work with and he will go above and beyond to try and help get what you want. If anyone is looking for a deal and a new Toyota or used certified car/​truck see Scott Tojo he will do his best to get you the best deal. Thank you again Scott for all your help and work getting me what i wanted.

A good car dealership is like obscenity: you can’t define it, but you know it when you see it. This is a good car dealership. At least the service department is. I went in to get my tires rotated and cabin filter changed, and it only took two hours. I made my appointment online, so that helped. As for prices, I think it’s competitive? It’s probably cheaper to go to some local mechanic, but I like being in the Toyota system so all my service records are centralized.
Anyway, if you’re afraid of getting shafted on service, be aware that your car should come with a service manual that has recommended services. You’ll be shocked to learn that what the manufacturer actually recommends is substantially less than what dealerships will try to pawn off on you. Be a smart consumer!

I’m actually more of a Honda person. This is the second time I’ve been to this location and I have to say the service is always outstanding! Leonard is the best!
Today’s trip was just a regular maintenance. Everyone was nice. It never feels like you’re at a dealership at this Toyota, so I have to say, in terms of service they beat All of the Honda dealerships I have ever been to!
Another plus about today’s trip, they had free tacos for customers and employees. Love!!!