Spears Appliance Service

Vincent answered when I called and after I described my OTR microwave installation issue, he suggested I call a contractor and gave me 5 referrals. I really appreciate his willingness to help and making it easier on me to find a qualified company!

Let me start by saying we own our own business and expect a lot when it comes to customer service. I called Friedmans for a warranty issue and they were going to send out another company. I was on the phone with them and online looking at Unilocal at the same time and said NO WAY! The other company had 60+ reviews and all 0−1* HORRIBLE reviews. Then they set us up with Spears which has so-​so reviews. I called warranty company on a Saturday and Spears called us right away Monday morning. Nicoletta was so friendly and said she’d look at schedule and call me right back. She did! She called back (I expected to have to make 10 phone calls) and was so polite and professional. Appt. was set up for the next day with Dan. Again, not sure what to expect. WOW!!! He went above and beyond with our dryer repair. My husband met him at our house and he asked a few questions and Dan was knowledgeable and seemed to really like his work and is good at it. Dan was extremely polite, professional and did a great job and went above and beyond checking/​cleaning up the unit. We know how it is to get poor reviews here and there on Unilocal.We also know you can’t please everyone and some people will just always complain. Give this company a chance and ask for Dan.

I called Spears for a refrigerator repair. 2 weeks and 5 visits later they are not able to fix the problem. My refrigerator is an 20+ year old built in refrigerator. Not once during the 5 visits was I told that they would not be able to fix the issue. On the 4^th visit I was told that I needed to remove the hardwood floor in front of the fridge in order for them to access the area that needed to be fixed. I had the flooring removed at a cost of $ 500. The 5^th visit I was told that they brought the wrong part. Today I was informed that they are not able to find the correct part and that they are unable to make the repair. Now I am out $ 500 for the flooring! I would think that an experienced company would have known from the beginning that the part needed for the repair was not available. They take no responsibility for this situation.

Surprised to see so many bad reviews. They did gread job for our washer and dryer 2 years ago and stove repair a while back. The guy who came to fix them talked to my teens, explained them what happened, showed how he is going to fix it.

Can’t get the basics right…
A women from Spears Appliance Service called me (husband) to make an appointment to come out and service our kitchen appliances. I asked the SAS women to please call my wife to set the appointment I am at work and my wife would be home. The women took down the number, said she would call and hung up.
The women never called my wife and just made a random appointment. The tech called the following morning to let me know when he was coming…
¯\_(ツ)_/¯
Forgot to mention that Spears Appliance Service operates under another name…
«South Bay Appliances»

Service said they would call back to discuss this matter with me but never did. I guess they don’t really care.

Horrible service and attitude !!! After 5 visits which stretched from 7 – 1 to 8 – 12 and over $ 300 they couldn’t fix a dishwasher and they won’t take responsibility. Their scheduling is horrible. If one technician started your job and you’re having reoccurring problems they won’t send you another technician. The guy calls in sick they still won’t send a backup person. They are just horrible with customer service. on the fifth service call they gave us a window between 3 – 5 pm, the guy showed up at 7:45pm. The woman answering the phone is the rudest person ever. She’ll make sure to ruin your day every time you call. They are not refunding our money. We are taking them to court.

We have used spears for several years for all our appliances. the latest was our Maytag top loading washer. the main bearing went out. Chuck provided us with alternatives to repairing and the cost of repairing. we opted to repair as new washers in efforts to be «efficient» with water have shall we say issues. Think of the problems with low-​flush toilets and apply that to washers.
Anyway the repair was timely, professional and very cost friendly.

This is the worst service

We call Spears for all our appliance repairs. A recent Maytag dryer outage caused us to call once again. The tech came out (Tom) was friendly and professional and didn’t mind my curious kitty poking around. Turned out a circuit board was the problem so he had to place the order. Not exactly happy with the 5 – 7 day wait, but I understand that’s the manufacturers process. Tech returned, and part was wrong… learned the manufacturer didn’t label the part properly, so again another 5 – 7 day wait. Tech returned a 3^rd time and installed the board only to find another error flashing in the display. Tech spoke to Whirlpool (Maytag sold to Whirlpool) and learned the fix would have cost even more money. Tom… who by the way has been professional each and every time, ran out to his truck and grabbed some wire from spare replacement parts and fixed our dryer! No more error. Dryer works perfectly. The wait was long, but Tom was great. Anyone who thinks outside the box to make the customer happy is A-​okay in my book. Thank you Tom.

The personalized service one receives here can’t be beat, and when I tried to go to Best Buy because they had «better deals» than Spears, I quickly learned that Best Buy’s better deals have lots of expensive strings attached. For personalized service and dependable, honest deals, Spears is the place to go!

I have never purchased an appliance from Spears, but have used their parts department to do my own repairs. So far, their prices are right there with the prices you find on the internet. You get it the same day and you help your local economy. Spears is not a fly by night operation. It has been a Gardena business for near 30 years that I know of. I tell you, the ladies in the parts department are terrific. The last time I was there, she questioned my diagnosis of the mechanical problem with my dryer and set me straight. She saved me a good sum of money by suggesting the right part. Sometimes you have to be a little patient at the parts window, but it is only because she is really helping a customer. It is worth the wait.

Very helpful parts department. I like the fact I can call in to have a part ready for pickup.

DO NOT HIRE THIS COMPANY!!!
My dishwasher stopped working so I called this company based on their Unilocal rating. It’s been nothing but trouble. They make promised that they do not keep and are unapologetic for the inconvenience the cause. Horrible customer service. STAY AWAY!

I have been doing business with Spears since 1960. I’ve bought all my appliances from there at a very fair price. There service is very good. They qare efficient, always on time and know what they are doing. My sister uses them exclusively at her restaurant «The Burnt Tortilla» and has done so for years. I highly recommend them.

I was forced to use these guys through my insurance company First American Home Warranty.
I’ve had my share of bad repairmen from that company but this is the first one who did the job right and came on time and fixed it the first time.
The guys speak English and they are friendly and clean.
I have asked the warranty company if I could use them again but the policy of First American is that you get whoever they choose unless you have filed a complaint against them.

«The owner says: Spears Appliance is a family owned business since 1929, all of our technicians have been with us for ten years or longer, we are licensed, insured and have a physical address…»
How is this relevant to the issues raised in the 2 negative reviews here? 2 out of 4 reviews are negative? That translates to a 50% rating in any book-​an «F». You do the math.

I have used Spears for years for many different appliance repairs and they are great. Fairly priced, thorough and great customer service. Their techs are top notch.

My local Lowe’s didn’t have the parts I needed for a stove-​top, and an employee recommended that I check this place out. I actually needed items for a fridge as well.
They had the parts for my stove on hand, AND said I could call back with specs on the fridge parts. I did so the next day.
Lo and behold, the parts I needed were available the very next day. Pretty damn cool. Nearly one stop shopping. That deserves a thumbs up. Had everything I needed in a span of 48 HRS.
I will definitely use them again if necessary!

I called Spears to come out and fix my oven. A friend of mine, who is an electrician, told me it was probably the cord. I told the repairman that, and he said «no, it’s the ignitor», which was easy to get to, whereas checking the cord required removing the built-​in oven. He replaced the ignitor, for which I paid $ 216. It worked for one day, then stopped working. He came back the next day, took out the oven, and found indeed it was the cord. He wanted to charge me $ 40 for that, and to get him out of my house, I paid him $ 20 and figured I’d work it out with the owner of the business. After leaving two messages with Cindy, the owner never returned my call. I would never use this company!