Superior Disposal Service

WORSE DISPOSAL SERVICE EVER!!! Non-​Superior should be their name. Customer Service is absolutely HORRIBLE, rude and does not take responsibility for their own actions. Say one thing to the customer, but their actions were different and then tried to say the customer was wrong. Stay away and do not give these people your business. Not worth it!

I would be very careful dealing with these folks. My parents died and they continued to bill their account. I guess you have to give 30 days notice to stop service. I sent a check with a note explaining the sitaution and gues what? they lost it. Then I called and was told I was being abusive. This is after they claim I had not spoken to anyone before when I have two voice mails on my phone from them. Stay clear and don’t do business.

Customer Service was horrible, they take no responsibility for their own actions. They did not pick up our trash or the trash can when we moved after they quoted us a time for the final pickup. They then fined us for the trash can after we moved away from the property and had to abandon the trash can at the residence. Seems like a scam to me to get more money when we had to cancel our service.

I’ve had excellent service to date. They give a senior discount and when I had old rugs to get rid of, there prices were very reasonable.

Superior Disposal has constantly given myself and my wife problems. They do not pick up trash on time, they refuse to work with you, if there is a billing issue, they give no notice. This is as of Weds, 11-​20-​2013.
The women you deal with when you call customer service are of no help, whatsoever. They refuse to correct any issue THEY cause. This is the second week in a row they have not picked up my waste, even though payment was rendered. I am filing a better business bureau complaint, and will be taking them to small claims court to get a refund.

Superior is the trash service I chose when Deffenbaugh screwed up my billing and were beyond rude about it. Sorry, Deffenbaugh, but you have to treat your customers better, especially when you make a mistake. So Superior is currently our trash service and does a fine job overall. They seem to be honest about what they do. They actually do send different trucks around to pick up recycling versus regular trash or yard waste. Unfortunately, I know that Deffenbaugh has been caught in the past not actually recycling recyclable trash, and I do feel confident that Superior is not doing that which makes me very happy as a tree hugger.
But as a tree hugger, I have been loathe to give up my old trash cans that are perfectly functional. I have two of the smaller «retro» trash cans for «regular» trash and it’s rare when they’re both full because we recycle so much, but when they are both full, sometimes they don’t empty them both. I think we’re supposed to get one of the great big rolling trash cans instead of our two small ones, but again, it’s my issue as a tree hugger and we’ll likely have to give in at some point. Maybe they can recycle the old trash cans?