Jr’s Game Exchange

If I could have given this place zero stars, I would. Within a 2 week time frame, I spent roughly $ 150 at this «store.» The first purchase was nice enough, but then again I dealt mostly with the woman who works there, and not the male owner. She threw in a couple free controllers, and he threw in a memory card (keep in mind I’d just spent $ 100 cash, too.) The second purchase was a Playstation 2, with one game, for $ 45 (no tax was charged since I paid with cash.) The owner said the game may not play, since it was a blue disc, and to bring it back if it didn’t play. This purchase was made on a Saturday night. Sure enough, I got home and the PS2 didn’t play ANY CD; game or music. On Sunday I tried calling a couple times through the day, as he said he’d be open, and no one ever answered. On Monday we had a huge snowstorm, but I tried calling anyway, and the phone was shut off. The owner mentioned he was closing the store January 1^st, so I wondered if he closed up early. I thought that would suck since I was stuck with a PS2 that didn’t work. After some Internet research, I determined that the laser probably needed alignment and shouldn’t be a big deal for someone who repairs these game systems.
Fast forward to last Friday, and I took the game back with my boyfriend. We walked in the store and let the owner know the system was broken (because it didn’t play ANY CD.) He basically said we didn’t know what we were talking about, the people on the Internet were wrong and the PS2 wasn’t broken. He claimed we needed to visit a PS2 website, he gave the URL which I don’t remember, enter the serial number and find out if the PS2 was able to play colored discs in the first place. OK, if this is a known issue with PS2s, why not research this before putting the game system up for sale, so situations such as this are avoided?
He finally offered us store credit, for a store that was closing in two weeks. He didn’t have anything else I wanted, and even if he did, why would I feel comfortable purchasing anything else from him?
He was rude and does NOT care about his customers at all. When I told him I tried calling and his phone was shut off, he stated «I didn’t have it turned on since we’re closing.» Your phone was already turned on, so that makes no sense. Also, when I told him I was going to call regarding a different item, why not mention it then? The first time we were in the store I noticed he was kind of rude and a know-​it-​all. I’m glad I hadn’t dealt with him the first time, or I would have walked out. Maybe it would have been better if I HAD walked out the first time!
Overall, I would NOT recommend this place for the week they have left as a brick-​and-​mortar business. He did mention they have Internet sales, too. I feel bad for anyone who does business with this place over the Internet; who knows what you’ll receive!
I can see why his business is closing January 1^st, although he claims it’s because the city of Garfield Heights is requiring resale shops to take down customer info, deliver that info to the police station and pay a $ 300 yearly fee. Even if the police are requiring resale shops to do something like that, why not comply? I would think it would protect the business and customers, and give the shop a bit more legitimacy.
For the record, my boyfriend tore the PS2 apart, adjusted one screw and it now plays just fine; DVDs and CDs. Obviously the guy either didn’t have the $ 45 in the register to refund us, or just wanted to be a jerk. Either way, it’s unacceptable.