Banfield Pet Hospital

They made me leave my dog at 11am, even though I had called and explained that I have cancer and can’t drive and that my dog had been bitten and scratched by a bobcat. I have never had to leave my dog before and I was forced to bum yet another ride. I returned at 2pm, waited a while only to be told the tech was at lunch now and the vet in a meeting and I would have to come back closer to 7pm!!! I had a total meltdown and took my dog, now fearing for her safety. Why else would they not want me there? THEN Ryan forced me to pay 20.00 for leaving my dog!!! What a scam.

Dr. Chitwood is the only reason I continue to bring my pets to this Banfield.
Most, if not all banfields, have a revolving door of staff who are constantly being «trained»…and these are the people sticking your dogs and cats with needles!
Luckily, this location has Dr. Chitwood, whose been there for over 10 years and continues to take her time on your fur babies and always has 100% compassion. She never forces unneeded procedures or medications on you like other Banfields I’ve visited. She keeps your pets care in mind as well as your wallet.
Even though I work at a privately owned practice, I will continue to use Dr. Chitwood and her wonderful care.
Honestly, the day she ceases to be at Banfield will be the day I cancel my plan!
* 4 star review, not to Banfield company but to this location’s techs– Jessica, Allyson and Sarah and of course Dr. Chitwood

THANK YOU BANFIELD! I have a kitty who, 9 months ago, caught a fungal infection (cryptococcosis) that was horrible. This fast moving fungal infection caused massive deforming growths on his nose and face, and it also took his vision. My kitty couldn’t see or smell his food/​water and had to have a feeding tube put in. Dr. Kingkaysone was thorough, kind & actually cared about my furbaby. She saved his life.
This whole ordeal would have been beyond expensive, however Banfield has something called the Optimum Wellness Plan. It includes vaccinations, diagnostic testing, fecal & urine exams, deworming, dental cleaning, VERY discounted prescriptions & unlimited office visit for around 33.00 a month. I have the Special Care Plan because my kitty is older and he will probably have to take the anti-​fungal medicine for the rest of his life.
The staff is super friendly and accommodating, the facility is clean… really I cant say enough good things about this place.

I absolutely love this location. After my horrendous experience at the Mesquite location, Ryan took care of my pet’s needs and exceeded my expectation of customer service. While I may live closer to the Mesquite location, I will drive the extra mile to the Garland location if it means a higher quality of service. The employees are extremely friendly with both pets and people– and their professionalism is top notch. This is the best quality of customer care I’ve had in my 10 years as a Banfield customer.

Very disappointed, my dog has anxiety attacks and told them to be careful. He is not an aggressive dog. The way the stuff treated him. Was awful, I been with them for so many years. This time was the last I will be coming to them.

If you are considering buying one of Banfield’s wellness plans for your pet, I would highly recommend it. I am usually not one to pay a monthly fee for something I may or may not use but the wellness plan at Banfield is more than worth it. You do not have to worry about paying for an office visit if you need to take your pet in and the plan I am on gives you a free dental cleaning yearly, vaccinations and many other things. If you look up pricing for dental cleaning alone it is super expensive.
I took my kitty in to get his annual dental cleaning at this location and it was a pleasant experience. The staff seemed very organized and Dr. Chitwood personally came in and explained the procedure before hand. You can tell Dr. Chitwood has a lot of experience with animals and will tell you the truth about what your animal really needs as far as care and what is not needed. I appreciate that because I hate going in to vet’s that try to sell you stuff or treatments for the wrong reasons. You can tell the staff actually cares about your animal and does not put on a fake show in front of you.
Elissa the desk receptionist called me throughout the day to update me on how my kitty was doing and Dr. Chitwood at the end of the day personally called me to update me on how he was.
One thing I also really like about Banfield is that they call you days after you have come in to see how your pet is doing. Most places treat your pet, take your money and have no concern for how they are doing afterwards as they have other animals to attend to.

I’ve just recently visited Banfield for the first time and I’ve got to say, I was impressed! When I arrived for my appointment, I was welcomed with a smile. The front desk lady, Elissa, treated my dog like he was famous or something! When your dog is treated so special it makes you feel special too! Jasper was just there for a quick examination. Usually, he is terrified of vet offices, but with the way Banfield is setup, he felt at ease. The vet we had was really friendly with my dog. Rather than following your «typical vet» procedures, our doctor got down on the ground and visited a little with my dog, pet him, and made him comfortable with her before the examination. Wow! You don’t see that very often! We are so happy we found this location. We will definitely be back!

I had just adopted a cat that I had no previous history for. I did not even know if she had been spayed or not. I took her in to banfield, and they told me she was fixed, and all was well. About 2 weeks later, my cat began to bleed severely from her vulva. I took her back in, and they told me I could either get an exploratory surgery or put her down.
I decided to get a second opinion, and after googling I realized she had pyometra (due to not being spayed) I took her to a different vet, and he gave her the full hysterectomy required. It was an easy surgery, and my cat is still alive thanks google? Not due to the incompetent people at banfield.
The optimum wellness plan is a scam, too. And I’m stuck paying $ 20 a month for the rest of the year. I am nervous to drop my cat off for her comprehensive because I’m scared they wont look after her properly or find a variety of «problems» that I have to shell out thousands of dollars to improperly treat. Going to the vet is traumatic enough for an animal, and I can’t imagine what this company does to exacerbate small issues into major health problems for profit. After my year is up, I will never go back again. Your best bet is to get pet insurance (12 – 40 bucks a month) and choose a vet who cares more about your pet than pushing services and making a profit at both your and your pet’s expense.

I was able to get my pet in to see the doctor on a walk-​in basis on a Saturday afternoon. The employees seemed knowledeable and gave my pet all the necessary shots for his age. The problem I had was the repeatitive sales pitch. I’ve never taken a pet to the vet before and been asked to buy a something for them that require a montly fee. Maybe for some, it saves money and looks very thorough, however, I don’t think that I can find a need to take my pet in as often as it would take to break even. After being shown the pricin options, the tech turned her screen toward us to show how much each treatment was going to cost right now. That made me feel uncomfortable and like the sales pitch was as vital as treating pets.
My other pet has been to this location for annual vaccinations before and I made an appointment for her to return. They said it would be an ALL DAY exam. I’ve never heard of anything like that. I’m going to look elsewhere for a more typical vet office fo rmy pets.

I have been going to this Banfield for about 5 years now and I love Dr Chitwood and the staff. The front desk girls always remember my pets’ names and always call to remind me when they are due for vaccines or check ups. I have a wellness plan here which helps to make annual check ups and teeth cleaning affordable. I love how thorough they are and how they treat my pets like they were their own.