Bracken Mental Health

I would like to say that Bracken Mental Health has always served my family well. They can be extremely busy as with all quality providers. Dr. Bracken is efficient and caring. She has always listened and I have read the other comment and can say that Mike and Peggy in the front office are friendly and efficient. Sometimes it is difficult getting an appointment to fit our schedule but they always try to work to find an option that works. I do not blame them if they charge for missed appointments. They are busy and when someone misses an appointment, there is another patient that probably wanted that appointment too. On the other hand, they have always been accommodating if an emergency arose, or we needed to move an appointment. Remember, if you want a quality provider, they will be busy and this office is no exception to the rule.

The administrative guy who works in the front office is rude and condescending. He cannot manage to cancel appointments when you call and then they will actually contact a credit bureau and report you for the balance of the appointment. They are the ones that need the psychiatrist, not their customers. This place should be shut down.