Brident Dental

DO NOT COME TO BRIDENT. Waited an hour for a 6 month cleaning. Once they took me to the X-​ray room the lady said «oh we can’t see you yet. It hasn’t been 6 months since your last cleaning.» So I was 15 days early «technically.» The way she said it made it seem was like it was my fault for not knowing that or like I’M the one who scheduled it too early. She had no response when I asked if that was something the person who scheduled the cleaning would know. Bald, light skin Hispanic guy. This is not the first time I have issues with BRIDENT. If I wasn’t almost done with my orthodontist treatment I would not come back.

Brident was such a waste of time and money. I hate that I could never call and talk to the actual location, even when you call the 214 number, and think you’re calling the Garland office, it directs you to a call center. When I made my initial appointment for a few weeks ago, I told the woman I wanted 2pm. She told me they didn’t have 2 available, so she said 12:45. I made the appointment the day before and they called to confirm it a few hours later, as is their policy, I’m sure. I could have bet money they told me on the confirmation call, 12:45pm, but maybe I wasn’t listening. Either way, I knew the woman at the call center told me 12:45. So I go in for my appointment and they tell me my appointment was made for 1:45 and they couldn’t check me in because I was so early. Really? I told them I know for a fact the woman said 12:45, not 1:45. Obviously if she said 1:45 when I asked for 2pm, in my head I would have been like, duh, basically the same thing. When I told the guy at the front desk I originally wanted 2pm, he said okay, do you want me to reschedule it for 2? …So 2pm was a possible appointment after all?!? I made it for 2 so I could run my other errands before, rather than after.
I arrived, again, at 1:50, filled out my paperwork… And sat there till 3pm. I watched other people go in before me, that arrived after me. But I knew they did ortho also, so I figured maybe it was just the general that was slow. When a woman came in 10 minutes early for her 3pm appointment and went in at 3 on the dot… I was literally standing at the desk waiting to question why I was waiting an hour for my 2pm. They came and called my name 2 seconds before I could open my mouth to complain. There was confusion about which X-​Ray rooms worked and were clean, finally I got in for my X-​Rays and the ortho doctor came in complaining to the dental assistant taking my X-​Rays, that he was calling a name and they we’re coming. They figured out it was me and were confused as to what I was there for, which was just a general check up. The call center booked me for an ortho appointment as well as general, which I didn’t want or ask for. When I told the ortho doctor this, he said, «Yea, they mess up stuff all the time.» This whole place is a dysfunctional commercial. Go in for a check up and they want to sell you braces, take out your wisdoms, and anything else they can sell. Their full face X-​Ray was broken so I didn’t even get all the X-​rays I paid for.
I booked my husband for this last Saturday (over 2 weeks after mine). They were just as disorganized and chaotic as before. He waited 48 minutes after his 12pm appointment, which wasn’t a good start. Their X-​Ray machine is STILL out of use. They angered my husband so bad he didn’t even want to stay for the whole exam. Apparently he was having trouble holding the bitewings in the back of his mouth, and I’m sure he was well grumpy with the assistant, but she was just as bad to him apparently. She said, «You keep moving it, what’s your problem?» Just unprofessional. Needless to say, we would never go back here for anything at all.

I saw the ad on TV so I thought well maybe this will be a good place to have my dental work done I started in September of the last year 2014 and they told me how much it costs and they took my insurance I told him what I wanted and the guy is no problem I have the same thing and you can’t tell is what he told me he said you could taste your food again and look normal well all I do is go back and forth over 65 miles there and back and all I get is a run around my insurance is already paid them over five to six thousand dollars I was paying 240 a month extra I go in and they don’t even know what I’m in there for I went in to have 2 more implants done they had me in another room saying I was in for a checkup when I was scheduled to have two more implants these people do not know what they’re doing I don’t even know what kind of place this is I dunno they take your money and give you the wrong things they brought these teeth in tried to put them in my mouth did not even see it cut the inside of my mouth I shove in them in and I told them this was not the right ones I picked out and the lady told me what oh well you’re just gonna have to deal with it I don’t think so that’s a lot of money out of my pocket I don’t have I went to Waco to see if I can get into their their office to see if there any better the lady said she would call me Monday I have not heard anything from them yet today is Tuesday the 10^th 2015 I just don’t know what to do about these type of people I don’t know if this is a school that their training them or they just don’t care like they said give them your credit card they take and take but you don’t get anything out of it tired of being taken advantage of just because I don’t have a lot of money are not very good credit it’s not right it’s not fair I have pictures to prove what they done to my face that I was rough and it just goes on and on and on there so much I can say on here but don’t have enough room to put it all if things are not done I will go to the media and see what I can get done then I’m tired of it I’m too old to put up with this so I don’t recommend going here unless you really know what you’re going for just hope all the offices are not like the garland one the people there do not know what they’re doing I know that for a fact thank God I had a witness with me every time I went in I took pictures. I wished I had checked the feedback before I ever went to them looks like they have a lot of bad feedbacks so beware

Don’t waste your time!
My father and me came in because he heard that they did good work from my aunt. Walked in scheduled an appointment. Apparently they don’t take walk ins. Horrible customer service !!! Front dest was looking at us like what do you want. So I asked if we could get information the girl that attended us was so Rachet I could barely understand. The following day we arrive for our appointment waited 1:30 I asked how much longer the lady said they were short staffed even though it was empty. so we rescheduled for the following day. The following day we waited another 2 hours. Never going there again. They didn’t want to give us back our money. Now we have a meeting to get that money back. Don’t go, don’t pay, go somewhere else.

Unfortunately they don’t have a way to give negative stars. I live 30 miles away. My daughter needed braces and was so excited when the Dr said they could do them that day. The paper work was long and binding. The very next day a bracket broke off. They blamed her and it goes toward the 3 they don’t charge for within a 2 + year period. Also, I requested for them not to give a fluoride treatment for health reasons and they did it anyway. They have high expectations of their customers but THEY don’t deliver! I contacted corporate, to no avail and NO follow up. I wished I knew, I definite would reconsider if I knew service would be less than poor.

WAITED 2 HOURS
I still can’t believe how I had the patience to wait 2 HOURS after my scheduled appointment. Even then I was still not seen. I had to reschedule. Something about needing to confirm some cavity check? I don’t understand how they need to take that long to track down a procedure I had made at that very same location 3 months prior. Very unorganized and inconsiderate. I’ve been to many dental offices and this was the worst I’ve ever been to.