CarMax

We drove 4 hours to shop here & we left in a new car. Our salesman Robert Garza was honest & didn’t try to play games. We would recommend this dealership & would gladly make the drive again.

Best car buying experience ever!!! Ask for Kevin. Hes been there since 2001 and was very helpful.

First of all Ken is a great customer service oriented and very friendly car salesman. I go in to look at a car 4 hours before I have to be at the hospital to have surgery because it was exactly what I was looking for and I didn’t want it to disappear before I could get there. I didn’t anticipate how long the buying and tradein process would take and by the end was in a panic as I had little time to get back. Ken went out of his way speed up the process and promised I would get out in time which he made happen. He even followed up the next day to see how my surgery went and how I liked the car. If you go there, ask for Ken, he is great!

Had a seamless experience selling my car today at CarMax – Mr. Louis Brown was very knowledgable and exceptionally personable – a pleasure to work with! Should you be looking to sell a vehicle, I could not recommend him more – Thanks Mr. Brown: D

We ended up deciding to wait to buy a car, so we did not leave CarMax in a new vehicle.
However, I want to say that its totally refreshing and different to have a no haggle, no drama, no pressure sales environment when shopping for a car. Everyone was so nice, so casual, and so laid back. I really loved that and so did my wife.
I did find the appraisal of our trade in laughably low, so I will take my own chances with the sale of the car on Craigslist, but other than that I cant help but think that maybe this place really is «how car buying should be».
Thank you for for absolutely NO pressure to buy. For that, I just might.

This is my second experience buying from CarMax in Garland… the first experience was wonderful… hence my return.
The second experience not so much, they brought my car in from Austin that I paid to have moved down here to LOOK at… when I agreed to purchase they said they would get the paperwork ready and have it cleaned up in a few days… it was delayed because someone forgot to send the title… well when I went to get the car it was still dirty and and by dirty I mean grease on the seatbelts that is still there and then when I took it to Lexus I found out they also had sold me a car with a safety recall!!! After they told me my car was a lease car with Lexus and all service work had been done at Lexus… wrong! it had not seen a dealership since the first complimentary visit when it was purchased! So when I wrote Car Max directly about it their manager at Garland called me and said he would send me two vouchers for 25.00 for service, after I explained I would take my car to Lexus and get a free loaner and its a mile from my new house and would not use them… he then said he would get the store in IRVING to come and get my car and detail it… well guess who I have never heard from? Months later. I did recommend CarMax to a coworker who bought a truck from the IRVING location… so I guess my experience has not been bad enough to not recommend them for what their service is, but I don’t see me purchasing another car from them because they have no follow up and the fact that the Car had a RECALL and at the time they sold me a certified car meant oh we forgot to check on recalls! Not really reputable it would not have cost them anything to get the recall fixed but they once again were too lazy to FOLLOW UP…

I had a GREAT experience here today! Made selling my car so very easy. Everyone I encountered was super friendly! Ask for Louis if you need a car! The people in the business were awesome and efficient without being uptight. Way to go, CarMax! I am a customer for life!

I have been looking hard for just the right used vehicle locally (Denver) with not much luck, when I found the vehicle I was looking for at the CarMax dealer in Garland Texas I decided that it might be worth the $ 250.00 transfer fee to get it to Denver to have a closer look. I had planned on having an independent inspection of any used vehicle before I purchase it so I proceeded to arrange for a mechanic from a local Garland Texas company (Vehicle Pre Buy Inspection Service) to come out and perform the inspection.
While doing this I had to make an appointment with the dealer for the inspection to happen, unfortunately while talking to the sales manager (Edward) at CarMax in Garland I was advised that he would not allow any independent company to come on site and touch their vehicles without 1^st purchasing the vehicle, If I purchased the vehicle and had it inspected I could then exercise my 5 day return if we found anything wrong otherwise there was no way I could get an independent inspection.
This backs me into a corner and forces me to pay the $ 250.00 transfer fee to get it to Denver and if the vehicle looks good then pay for an independent inspection locally, then if something comes up during the inspection that makes me decide that I do not want to buy the vehicle I am out the $ 250.00 transfer fee.
$ 250.00 is not huge considering the cost of the vehicle is $ 22,000 dollars but WTF, The local Denver CarMax dealer was more than happy to allow the vehicle to be independently inspected, it seems like CarMax should have a companywide policy regarding independent inspections but evidently this is not the case.
Maybe Edward the sales manager saved me the $ 150.00 I was about to pay for an independent inspection knowing that something was likely wrong with the vehicle, and he has a better chance at selling locally without having to fix anything. I was a little uncomfortable doing business with CarMax anyway, their internet reviews indicate that they do not always backup their 30 day warranty.

I waited over an hour to get an offer for my old car. The offer I received was literally a joke. I sold the car myself for $ 6000 more than what was offered to me by Carmax. The whole idea of this company is to steal cars from customers that don’t know their value then sell them overpriced. Just because I’m a young girl doesn’t mean I don’t how these things work.

Super friendly and non pressuring staff.
We went here to sale our car. We are leaving the country and don’t need it now. The staff don’t bombard you when you get our of your vehicle here which is great. They do a First In First Out concept. They have no haggle pricing and do not pressure for sales. That is very nice and unique.
Found out also, that Car Max was started by what use to be known as Circuit City. IMPRESSIVE.
The salesmen here also all get the same commission on their sales. So helping kill the pressure sale and upsales. Great job guys.

Thought originally the warranty was going to be a good thing 250.00 deductible and they fix it. WRONG!!! I have had my car in several times and it is always a 250.00 deductible ++++++. It has never been less than 300+ to walk out the door. Today was the last straw. I took my vehicle in due to no start. Of course as you do when a car won’t start, check the battery. The battery was perfect! I had it towed in and the discovered it was a bad key. However, when I go to get it today after they had it over a week I have a charge of 72.00 extra for charging my battery. Again, charging a battery that was charged when I dropped it off. I can take my car to even a Walmart and they will charge my battery for free. I would have bought a brand new battery for 72.00 + instead of charging it! This is the reason I went to a Ford dealership and bought a car for 35k this week and not at Carmax. The warranty is shit and the Doctor bill after any repair is crap. I will avoid at all cost, hell I would even pay more for a car before I will ever go back there.

Went to get my car appraised and then did some looking around. I like the no pressure/​no haggle model of Carmax. While waiting for appraisal we did some research on the computer in the lobby and then found the cars we wanted to look at and test drive. Received my appraisal which seemed fair. Salesperson was attentive yet still left us alone. Didn’t actually sell or buy so can’t speak for that end, but from a lookie-​loo perspective it was an ok experience.

They are pushy w/​the «no hassle, no haggle» thing as if what they say goes. The car i ended up getting needed a minor repair after 2.5 weeks of buying it that they couldn’t have seen coming but I still had to pay the labor. It should have been free.

Great customer service. Always on time getting routine maintenance done on my vehicles. Never do they try and sell me in work that doesn’t need to be done. I will never buy a vehicle anywhere else. Who needs «new» cars!

Hey people please research your vehicle of choice because I Found my vehicle, buy I was not going to pay top value price for a used vehicle. the lancera was selling for 17 995, the value of it was. 14 993 and New is 20 999 so yeah no haggle us truly right thing y will not bend on pricing

I took my mom to this CarMax to buy a new car for her. Before going to CarMax I had taken her to two other dealerships earlier that week with mediocre and bad experiences. So I had low expectations when I took her here.
When we arrived, we walked in and went to the big desk at the middle of the showroom and there were about 5 salespersons there. A lady, Stacy, who worked there asked them if they wanted a customer and none of them seemed interested so so helped us.
She was very pleasant and I explained we were there to buy a car for my mother and she had chosen two that she was interested in. Stacy took us to the cars, and we test drove them after she brought them around past the «gate».
My mom test drove two, and ended up choosing a 1 year old VW Passat. It had low miles and looked great and she loved it. So we told Stacy this was the car she wanted and she took us back to her office where we talked numbers.
They ran her credit application, came back with several offers and she picked her downpayment and was shown on screen instantly what different downpayment would do to her monthly payment. It was all very above board.
Once she was ready to buy the car Stacy did the typical pitch to sell my mom the CarMax 100K warranty that would cover everything bumper to bumper for up to 6 years or 100K miles. I told my mom she didn’t need it but my mom opted to get it anyway. I will say that there was no high pressure sales by Stacy, she was very personable, easy to deal with, and friendly. While they washed the car and got it ready for my mom, Stacy walked us over to the finance office where we dealt with the finance guy.
Finance guys are always horrible in my opinion, just always trying to «Make the deal» better or upwell you, etc. This was not the case. He was highly personable, friendly and even humorous (although you could tell he had told these jokes on every deal) it was appreciated.
Shortly after that they walked my mom to meet Stacy in the garage where Stacy was putting on my mom’s license plate and getting it ready for her. We walked to the car, my mom got in, Stacy thanked her and explained to my mom how to use the car and other details, and my mom drove off in her new car.
I think maybe if we had gotten another salesperson other than Stacy we would have had a more typical car sales experience, but in this case, it was a 2 hour process from the time we walked in the door an Stacy was extremely nice and relatively low-​pressure. Also, she said she was new to the Garland branch and had previously worked at the Plano location so that may have been the difference as well.
I think it’s a great place for people looking for a used car — it was a wonderful experience and my mom loves her new car! :)

Have had the pleasure of completing 12 different transactions with CarMax. Six of those have been at this location.
This is a standard CarMax facility, and the staff here lives-​up to and many times exceeds the expectations I have of CarMax.
I have also been to this facility for service and have not been disappointed. They have always had the repairs completed by the time promised.

BEWARE OF CARMAX DALLAS. (GARLAND) MAKE SURE YOU WASH THE CAR BEFORE YOU BUY IT. THEY PAINTED THE WHEELS WITH SOMETHING THAT HID ALL WHEEL DAMAGE, AND OTHER DAMAGE ON THE VEHICLE. I TOOK THE CAR TO BMW AND THEY FOUND ALL SORTS OF ISSUES. CARMAX THEN CALLED US LIARS AND ASKED US TO LEAVE.

I’d give this place negative stars if only I could. Was looking with the wife for a four door sedan and thought we’d drop in to check their selection. Upon arrival we were greeted promptly by a salesman who was pleasant and then things quickly went downhill.
He initially proposed we get our vehicle appraised that it would be a quick and would be done by the time we finished looking at cars. We then proceeded out to the lot and the salesman spent 10 minutes trying to sell us a car we didn’t want and that was already sold!!! He showed us a few other models but it quickly became apparent that he had no idea what he had on the lot and was thoroughly clueless as to the specifications of the vehicles.
Since he realized that he had nothing that interested us on the lot he dropped us off at a computer and had us look ourselves for a car nearby — something I could have done from home!!! He then proceeded to disappear and left us at the computer for 20 minutes. Bored, we hunted him down in his office and waited for an appraisal of our car. We received the insulting appraisal — $ 1,500 less than low Kelly Blue Book and $ 2,500 less than at the dealer we ultimately traded it in at! When I told him that another dealer had offered to give me $ 2,500 more he simply told me in a very gruff and rude fashion «Well why don’t you go sell it there.»
Sufficed to say I am not pleased with the level of service provided by CarMax and quite honestly left fuming at the rude and unprofessional service my wife and I received. I will NEVER go back to a CarMax.
Summary of my review: Poor over priced selection, poor customer service and insulting trade-​in offers. If you’d like to get fleeced of your hard earned money, by all means go here!

Poor customer service. I came in to get a quote and was told it would be about 45 mins. I let them know I was in a hurry but still waited over an hour. When I asked what was taking so long the guy told me they had to put my car up on the lift to further inspect it. I would have appreciated being told that. I finally received my quote which was way below blue book value. When asked if I wanted to sell my car to them I told them no. He asked me if the quote was too low or too high. Um, yes, the quote is actually too high. Really?