Regis Salon

The woman, tom or something, was incredibly uneducated, and rude. When I got there and explained how I wanted short hair, with a shaved undercut, she rudely asked me why I would want that. I told her it’s been done before, several months back and I loved it. I had to explain myself three times as to what I wanted, even showed pictures! MULTIPLE PICTURES. Then, when she was finished with my hair I turned around to a slightly awkward looking bob. I was confused and told her that wasn’t what I was looking for and she gave me attutude and told me that I had told her I wanted a bob — and i was like, ugh no. I explained what I wanted in great detail three more times, while she looked at me like I was an idiot. Then, she cut again.
She cut a small chunk of my hair off on the left side, TERRIBLY DONE — looks like a child did it, or was a hospital emergency buzz, and left the back way longer than the other half was supposed to be. Like she took a pair of sisters and just sliced a small spot and expected that to fix everything??? It was not the haircut I wanted, not even close, and it doesn’t even look good at all. I expected that from super cuts, but REGIS??? You’re supposed to be a skilled and reputable salon. I am horrified and embarrassed with my haircut, and I’m not even sure it can be repaired! I’m furious. I will never go again. Never promote it, and what’s worse is she charged me $ 50 dollars. If I thought that they would have given a shit, I would ask for my money back immediately. Somehow I doubt they would have cared. I am devastated. Literally cannot believe how horrible it turned out.

Just arrived at 8:16 on on Saturday. One stylist cutting one man’s hair the other sitting down waiting for her customer’s hair to set to be styled. Neither would agree to cut my hair before closing time at 9. No customer service and I only needed someone to run a # 2 guard around my neck and ears then scissor cut the top. When I go elsewhere it usually takes 10 to 15 mins. Terrible customer service!!!

This was my first time coming here, Danialle was my stylist and she did an awesome job! I had super long and thick hair down my back. she cut like 7 inches off for a cute, layered, and thinned out cut. Will definitely come back!

Worst service I have ever had! Refused to fix my husband hair after 2 people butchered it. AND STILL CHARGED HIM FOR IT! Most incompetent girls I’ve ever dealt with. One girl called the manger and she refused to speak to me as well. No one else will fix his hair here unless we pay AGAIN! Sitting here waiting for the first girl to try and fix it because no one else will. We paid $ 35 for a haircut and got $ 5 hair cut. If I wanted to go to Super Cuts then I would have. Men, if you want a hair cut DONT GO TO REGIS IN FIREWHEEL! Worst bunch of incompetent girls in the hair industry.

BEWARE OF THIS PLACE!!! My hair was all the way down my back, when ERICA asked how short I wanted it I said I did not want it that much shorter just a little bit. She rudely interrupted and said I should cut it that short and insisted on cutting it that short I did not say anything because she seemed very rude and very opinionated about everything including my hair!!! She told me «not to be rude but your hair is really weird» she asked where I got it cut from I told her the last place I got it cut from was this exact location. And she told me that I was telling a lie and tried to tell me that I did not get it cut here. I just ignored her and all her comments.
She cut my hair the way she wanted, her length and spent ONLY 15 MINUTES on my hair, normally anywhere I go with as long hair is it takes close to 30 to 45 minutes. She asked how I want my bangs, I explained in much detail and she spent about 3 seconds cutting the length of my bangs and was done!!! She blow dry it horribly. (And this is what the next place told me) because I left elsewhere right away to get another haircut.
When I went back to get my money back (which I know I should not have even payed them) the manager ALMA told me to come in and she’ll think about giving me my money back. At this point I was in tears and she said we can’t give you your money back. Then she ran back to that room. When I told her only once that basically y’all gave me a Dora haircut and ruined it and I can’t even get my money back?! I was in tears and she was yelling at me with all the crew around her she yelled saying she is going to call security if I don’t leave. What?! A loyal customer was asking for her money back and she says she’ll call security just because I was in tears.
The thing I was shocked about was she grabbed my hair and pulled it saying this is a Dora hair cut.
I’m so shocked. Please SAVE YOUR MONEY THIS PLACE DOES NOT GIVE $ 50 HAIRCUTS!!!
2 minutes away is Salon at Bella Suites. So much better and nicer. They saw my hair and told me it looked awful and that they would fix it so they did. I’m soo so thankful to them!!!
Either way my hair is really really short now I can’t even put it in a ponytail, and before it was all the way down my back.
Seriously beware of this place. Save your money. They all treat each other horribly and the customers even worse. The place is filthy and they all sit around and just talk all the time. All they care about is the money, most of there staff is not even trained to work at a place like this, they should be charging 10 or 15 for the work they do and the haircuts they give.

I decided to give this salon a try. I walked out with my hair being completely uneven. It was difficult to notice how bad it was due to it being styled and I never really get to see it well until I get home. I thought it was just a little uneven until I returned to get it fixed the following day. The manager mishandled the situation by stating that they work independently and the lady that messed it up would have to fix it? Thank God she was not in! I asked if she was suggesting that my hair will not be fixed and she expected me to walk around with uneven hair?! The manager asked Ashley to fix my hair, which she did. She pointed out how uneven my entire hair was and she would have to completely do my cut. She fixed my hair, however, I ended up with shorter hair than I wanted and a style that I did not want. I would have actually considered returning to the Salon to see Ashley, however, the manager mishandled the situation. She did not apologize or even look at how bad my hair was. She actually even said that I would have to pay again to get it fixed by a different stylist! Are you kidding me! I will never return again and will tell everyone about my experience!

I have been going here for years. About a year or so ago, the stylist I saw moved to another salon and I’ve been floating between stylists since. Last Saturday, I called and made an appointment for this week. The woman answering the phone said I had a 10:30 appointment, and confirmed my phone number approximately 5 times.
Reason for the appointment was I get married in a week and wanted to touch up my color plus even up the cut on my bob from the job the last stylist did there. I go to the salon today and was told that the stylist had called to cancel the appointment at 10am but they could try to fit me in if I sat around until she came back. I am sorry but sitting around a salon all day on the chance I could get an appointment is not something I have time for. Oh, and I checked both the caller ids on my home phone and cell phone… surprise, surprise… no calls.
I won’t be back. Getting a color appointment with anyone good the day of is next to impossible so guess its supercuts and winging it for the wedding.

This is my 2^nd time here, apparently because I love the way Erica did my hair the first time (3 tone highlights) and haircut! I am now getting my hair done ombré. I’ve been trying to get an appointment booked with her for the last month, but she’s been booked none stop! I finally came in, because I’m an impatient person and just wanted it done. I was going to get my hair done by another color specialist but once I got Erica’s attention she told me she could do it! I’m extremely happy now! Thank you Erica, you do an amazing job!

My teenage son has a big Afro that’s hard to maintain and harder to keep shaped right. He’s been to several hair salons and barbers in the Dallas area with each doing just a mediocre job. Then about 1 ½ years ago, we met Jennifer Jenkins at Regis-​Firewheel and we were completely impressed with her work. She took her time with my son as she was very detailed in cutting and shaping his fro. It was perfectly cut – round and large! Jenn is the only person that cuts his now and he loves it. In fact, I was so pleased with her work that now she’s my stylist too. She colors and cuts my hair every 6 weeks and I’m always pleased. Jenn is talented, consistent, and detailed in her work. She’s the best!

Sarah Morken was the stylist who cut & styled my hair, and it turned out super cute! I couldn’t be more pleased. I will definitely go back.

This was my first visit to Regis– I found out that the Firewheel Toni and Guy closed so I decided to give this place a shot. At first I thought my stylist was a rude receptionist and was shocked when she led me to her station. The consultation was very brief and she didn’t say one word to me during the haircut. The stylist turned my chair around so that I was facing away from the mirror and could not see her work. My hair ended up uneven, being way longer on one side with blunt, choppy ends… Not at all what I wanted. All the stylists looked lazy, sleepy and like they despised working there. The place was filthy with piles of hair around the baseboards.

Stylist cut my hair slightly shorter than I wanted and I just don’t like the way it looks overall. He didn’t do anything blatantly wrong from what I asked for but I’m just not happy with the end result. Also wasn’t all that friendly, nothing rude at all but seemed preoccupied w talking to other stylists, took a phone call in the middle of my hair cut, etc. I’ll wait for it to grow out and go somewhere else.