The UPS Store

This is one of the worst places I have been, Blake should try something else. This is my first and my last visit to the store.

Can’t deal with Blake anymore. Life is too short. Will no longer be using this location.

Excellent customer service. I have had to use notary and fax services multiple times this year and have always had excellent service.

Excellent service from the man working the counter. I’m awful with names — Blain, I think.
I took in an ATT equipment return without a box or anything. The ATT site indicated that was the way to do it but that would just be too easy I thought. The gentleman helped me even to look up the ATT account and zip code — wasn’t sure of these since it was my son’s cable equipment.
I wish them much success.

I don’t like the service here, try to send a box to a friend to Virginia. The guy doesn’t seem like want to help to ask different types shipping. I didn’t like it. He just has big mouth and loud voice, bad customer service I just don’t go back and go to post office or Office Depot in that shopping center when I need to use UPS services

I rented a PO Box here for a while, an experience that left a lot to be desired.
For starters, the owners were more than willing to raise the PO box rent several times on pre-​existing box customers, not just applying it to new customers, which is what my current mail center does.
Secondly are the service issues. One day I walked in while they were preparing to return to sender a package addressed to me but the wrong box number. Apparently they are incapable of looking up my name on their computer to place it in the correct box. Another time, I noticed I wasn’t receiving any mail. Turns out the teenager who took my rent payment failed to note it in the computer system, resulting in them withholding my mail. I had to drive home and get my credit card receipt to prove payment in order to get my mail. I missed insurance notices and client payments due to their gaffe.
But the worst part was the behavior of Blake, who I believe is the owner’s son. This unapologetic ferret on crack insinuated these problems were my fault and proved again and again that he has no business working in any customer service industry. He’s consistently short with customers and has a decided lack of patience and tact.
After the last rent increase I’d had enough and moved to another UPS store with more pleasant employees.

I agree with Diane L. that the service is inconsistent at this location. The times I have come here it usually is subpar. This latest visit was my last. I arrived with a box that I needed to tape up first. I waited in line and eventually the guy in the lime-​green shirt asked if I was ready. I reply that I was not and I needed tape for the box. He then asks if I have a shipping label, to which I reply no. He response was short and in my opinion rude, ‘well in that case you are not ready.’ Where he got the idea I was ready I have no idea, after all I did ask for tape. There was no direction as to where to get the boxing tape, the other employee stood there like a ‘bump on a log’ watching this (you think she might direct me to the tape). Needless to say, the USPS was more helpful to me the day before.

I don’t have to come here often but when I do it’s a pleasure. The staff is professional and courteous. If your lucky the owner will be there who also trains service dogs and he’ll usually have a one or two dogs hanging out behind the counter. My son loves to see them.

After a recent move, we had over 100 pounds of needed shredding and took it to The UPS Store on Garland Road. The manager rang it up two ways to see which would provide the best price for us. Initially, it was $ 89 and the second attempt reduced the cost to $ 54. It wasn’t something we asked for, he just did it and it was most appreciated!

Extremely inconsistent service here. Sometimes I get great service, other times not-​so-​much. Our most recent visit involved a dude in a lime-​green polo named Blake.
Blake was pretty rude across-​the-​language-​barrier to the non-​Caucasians in front of us, and then complained that I gave him my phone number ‘too fast’, even though he himself was talking about a mile a minute, and I rattled off my number about as fast as I would to anyone typing it into a machine. Drink coffee much? Maybe he should cut back in the mornings.
On top of the package we were sending, we needed to close out a post office box we held there. Blake was a big fat zero of help here, insisting that we had to return a week later when the contract expires — incidentally a day when we’ll be out of town. I ended up having to e-​mail the store when they sent a renewal reminder in order to cancel the mail box.
I’ll probably be back here to send packages since there are really no other good options nearby, but I’m going to hope that Blake doesn’t ‘help’ me out again. I just hope the box I sent gets there on time and without damage.

Courteous, respectful employees! Very efficient and professional!

Service is fine, but one day I needed an 18×12×6 box and was in a hurry. He tried to tell me that he charges over SIX DOLLARS for this one box! I mean, are you KIDDING! This box can be purchased singularly at boxes 4 u for $ 1.02. Can you say financial RAPE? I can understand wanting to make a profit, but come on guys, get real!

Awesome service. The nicest people always work there and they’ll go the extra mile to make sure your packages are okay.
I dropped off a package there and I had it taped up and they noticed a hole and even added the extra tape to the package to make sure everything was okay.
This particular location, I’ve found has good hours too.