Comfort Services Heating and Cooling

These guys are awesome! Last week during the ice storm my mother’s heater died. I called Comfort and they were there ASAP. She had to replace her 35-​year-​old unit and everyone we have dealt with at Comfort has been extremely courteous and friendly. Freddy showed up after the ice storm on a Sunday. He was wonderful and explained to my mother what her options were and contacted a sales person to come the next day.
Today my mother was a little concerned that the new heat pump wasn’t working as well as she would have thought. I called Comfort for her and they had someone at her house in less than 30 minutes. Cameron B showed up and was very thorough. He checked everything and fine tuned a few issues and gave us a quick lesson on the new thermostat. He was awesome! Everyone over there has been awesome. And really how often can you call in a concern and have someone there within 30 minutes?

Courtney was courteous and professional today. He explained what was going to be done and what he found with a maintenance visit. We got something fixed before it became a heating issue with the cold weather arriving.

After leaving another company due to horrible customer service, I found Comfort Services last winter. I have received nothing but wonderful service from their staff on the phone and from their technicians. They take the time to explain things about my system I don’t understand, and make sure that I’m happy before they leave. Cameron was my last tech and was very friendly. Its the little things that impress me, such as the mat they place at the front door to make sure they don’t track in dirt, putting on shoe covers and leaving the house just as they found it. The staff on the phone are always pleasant and easy to work with. So happy I left my old company and found this one!

Freddy has worked on our system twice and has show that he is a true professional. He is on time, courteous and makes sure he has answered any questions you might have.
He is a great representative of Comfort Services!

Fast service, came same day when air was out. other company I called had an appt one week out. Fixed same day, reasonable cost.

Always a pleasure working with this company. The technicians are courteous, thorough and efficient. Cameron, the service technician who came for my checkup met all of these expectations.

These guys are the real deal! Their service, attention to detail, and the quality of service is simply unmatched. If you need AC or heating work done and done right, call them first.

Trust me they will rip you off i got my ac fixed for 5 bucks and they quoted me 700.00 and come to find out the part was under warranty to boot. These big companies will @#% you if they think your not knowledgeable.

Super knowledgeable, and efficient service. The technician had the AC unit cleaned within 30 minutes, explained how the machine works with technical lingo that was very understandable, and was very polite.

Quick, honest, and professional service is always provided by Todd and the team at Comfort Services! In July 2013 they came out for service and let me know my relay motor could go at any time, I chose to wait it out. Naturally it did go out this week. I called about the motor at problem and was assisted by Tonya who contacted Todd about the part and when he could come out. She got all the needed information and called me back the same to schedule an appointment. Todd was at the house within 36 hrs to replace the motor. He was prompt, courteous, and attentive! He explained in detail what he did and honored the quote from July. I was on a work call during his visit so he was quiet while fixing the problem and even politely knocked in the office door when he had completed his work. He had graciously shut the living room windows for me now that the AC was fixed. It’s always a pleasure to work with Comfort Services!

Had a tech out to tell me that a part was bad on my furnace. I had the part replaced two years ago for $ 97 (parts & labor, and the trip charge was deducted from it.) Comfort Services estimated $ 344 to do the exact same part, which included a $ 69 trip charge that was not being credited for work. In addition, they wouldn’t even provide any details on the parts & labor breakdown. No thanks I went elsewhere and they were very reputable.
I would caution against (actually I would recommend NOT using these guys). After trying them, I’m finding many similar reviews on the web, and hope to post many as well to help others avoid the same scams. I wish I read those before calling.
Jon

Unfortunately 1 star is as low as you can rate a business. Let me start off by saying that I try and give every repair person the benefit of the doubt, but the truth of the matter is that every once in a while you will run into those who will price gouge and scam you out of your precious money. The technician was pleasant, but tried to sell me a new motor for my A/​C until I told him that 700 $ was absurd, he conveniently found that we only needed a new starter, but not before suggesting that my «motor» could go any day. Hmmm. Interesting. 2 days later, NO air conditioning, I called the company which offered to send out their guy for «free». I declined, and instead opted for a second opinion, in which the new technician found that many wires had been disconnected and my AC needed Freon. 45 minutes and 65 $ later we are back to being cool and comfortable. Always trust the Better Business bureau ratings, They recently revoked this company in April of 2012. This company is taking advantage of the heat wave and ripping off the good people of the Triangle. Do not risk losing your money, do not refer them. I have requested a refund of at the very least my maintenance program and I have not heard back from anyone. I am very dissatisfied.
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