Rico’s Pizza

PLEASE READ THIS BEFORE CONSIDERING THIS ESTABLISHMENT. I spent five years working at House of Pizza in Hammond, IN, and I never heard of a situation like I experienced with Rico’s tonight. I placed an order consisting of a large two topping, a medium cheese, and a cheese garlic bread just before 6pm. I was told that it would take 50min-​1hr. At 7:35 I called to find out what the hold up was, and was told my order was already in route. 35 min later I found myself on the phone once again to see why 2 hrs had passed and I still hadn’t received a knock on my door. After being placed on hold for several minutes I was told that the driver was down the street from me. When I finally got my order, I had to call once again to let them know I had been given breadsticks instead of cheese garlic bread. The woman on the phone told me that all they could do would be to have a driver come back out and exchange the breadsticks for my item. I agreed. Just after 9:00 pm I called to find out where my cheese garlic bread was, and a younger woman told me that she had just given them to the driver a few minutes ago. At 10:20 I called once again just to be told that my bread wasn’t made yet. This has to be the most horribly run establishment ever.

This location is hit or miss. I’ve had a few problems there with my order being prepared wrong, or not at all (they forgot to make my pizza when I ordered it)…but sometimes it’s decent. I am a much bigger fan of the original in Lansing but they are closed on Mondays. Tonight was the first time I had the pizza delivered, and it will be the last time. Took about an hour and a half, and when I opened the box the pizza had slid and was a mess with cheese all over. I had to reconstruct it and it just was terrible. They are very inconsistent with the crust and time they cook it. I always always order it ‘well well done’ and it never is cooked to the point of crispy crust. I usually end up throwing it in the oven when I get home to get it cooked the way I want. I’ll order from them again because I grew up on Ricos pizza, but I will definitely not choose this location if I have a choice.

Entering the joint, I immediately sensed something wasn’t right; the familiar smells weren’t there.
The pizza in the turntable display looked quite less than fresh, so I decided to order something else.
I asked if the stromboli was fresh, and was told it was a frozen product. Wut?
I investigated further.
By their own admission, most of their choices are either premade, frozen foods, or assembled from premade, frozen ingredients.
Pathetic.
I chose to order a sausage and pepper sandwich.
The sausage was decent enough.
The red sauce? Probably from a can.
The peppers weren’t sliced, and weren’t actually in the sandwich.
The sandwich came with fries. Also low grade, frozen.
I won’t be returning.

This place was very tasty! We wanted the 14″ pizza special but with wings instead of bread sticks. The lady who took out order had no problem with this and was very friendly.
The pizza and wings came out piping hot; very tasty. Pizza was so good that my husband and I ate the woke thing without any leftovers… (eeek)
I could tell they were short-​handed so that may explain customer service over the phone; in person they are extremely friendly!
You won’t be let down by eating here!

Thin crust pizza is great. Word to the wise check your food before leaving, sometimes cooked longer than to a person liking. Call ahead for faster service. Can use better phone customer service definitely rude, need to get a better phone system why you can place customer on hold instead of slamming the handset down on the counter.
M