Ashley Furniture HomeStore

I have made purchases from Ashley’s before in Charlotte NC. However, the Gastonia store is closer. In 2012, I visited the Ashley’s in Gastonia and no one greeted my husband or myself, and no one asked if we needed any help. Yet again in 2016, here I go again, I walk into Ashley’s in Gastonia, and no greeting or offer of help! This place has the worst Customer Service that I have ever seen! Will never step foot in that store again. Thank you Ashley’s in Charlotte NC for being so courteous and professional!
Tonya D.

There is a reason Ashley is getting such poor reviews. I really wish no stars were an option. If you are considering buying from them do yourself a favor and go elsewhere. Ashley associates are trained and are very good at getting your money and your trust. They sofa I purchased is JUNK. The cushion on one end looks hideous. It’s peeling and the cushion/​frame is sagging. I was told this «blended» crap was better than real leather. I was also suckered into buying the additional warranty that would cover anything. Well… it doesn’t. The sagging began after having it for about 10 months and the peel after about 1 ½ years. Was this one of those dirt cheap one day sale buy it between 9am-​10am deals? NO! I paid $ 900+ CASH for this piece of junk. I would’ve been better off going to a thrift store.
I’ve seen other reviews on other sites where people have had the same issue about peeling. Too bad a class action law suit hasn’t been formed yet. There are many people in my shoes.

On September 15^th I purchased a chest of drawers from Ashley Furniture in Gastonia. Delivery was scheduled at a date that seemed like too much time, but hey, what are you going to do.
When the furniture was delivered, the delivery guys chipped a piece of wood off of the top. They took a picture and sent to Ashley and assured me they would contact me. No one contacted me… so I called them.
They assured me that they could fix the chest and would send me a new top. The new top arrived, but no one contacted me about replacing in… so I called them. Within a week the repair man showed up and determined that the top had been glued down improperly and he would not be able to replace it. The chest would have to be replaced and someone would contact me. No one contacted me… so I called them.
They assured me they would replace the chest quickly and set a delivery date this week to switch out the chests. I took the day off of work. That morning I received a call saying that there was a problem and now the chest would be delivered on Sat 19 three months after I purchased the furniture.
I complained that it was totally unreasonable and wanted to have the chest picked up and my money refunded. They asked for a chance to deliver is sooner and called me back with a delivery date of this Saturday, the 12^th. I had plans to visit my son, but canceled just to get this transaction completed.
About 30 minutes ago I got a call to say that there was a problem and that the chest would not be delivered on the 22^nd of December. I expressed my desire to return the chest and asked that they come pick it up. They said someone would contact me. Rather than wait for the call that would never come, I called the store. The general manager is out, but they’ll put a note on his desk and he’ll give me a call on Monday.
Really?
Tim

¹⁰⁄₅
Bought a love seat (April Cochran great salesperson was very happy in dealing with her)
¹⁰⁄₁₀
Delivered broken
¹⁰⁄₂₁
Repair guys comes to check it out — say two weeks for new part to come in
¹⁰⁄₂₃
They call and say they are just going to replace my furniture now
¹⁰⁄₂₆
I call customer service to say just cancel order just come and pick it up, they say wait till everything gets straighten out then will work it out, and they tell me manger will call me back that day (doesn’t happen)
¹⁰⁄₂₇
Furniture gets delivered. Still waiting on call back from manager
¹⁰⁄₂₉
I call customer service to say knock some cash off for my trouble of dealing with this or just come pick it up. Was offered $ 200 store credit or $ 80 cash back. Told them neither just pick it up. Then they tell me since my delivery date was ¹⁰⁄₁₀ it has been more than 3 days and to pound rocks. Now I know why the manger didn’t call me back before delivery because if they would have I would have never accepted delivery of the new furniture.
This is the 2^nd and last time we have bought from Ashley Furniture the 1^st time we had issues also. Live and learn. Hopefully this review will help you make better decisions than I did if you have issues with you purchase.

It’s ⁹⁄₂₈ and I still have not received my $ 100 credit. This was promised to me 3 weeks ago and I have spoken with 2 different managers. Do not spend your money here people !

I have purchased furniture several times from this location and have always had a pleasant experience. Large showroom with a lot of choices. Most recently I was searching for a mattress and was helped by Tearria. She was very polite and made sure I got the best deal possible. Definitely take a look here if you’re on the hunt for furniture.

The salesperson April Cochran was great. Your furniture is beautiful, but expensive. I am very happy with my experience except for your availability. I have to wait almost 2 weeks before i get to enjoy it.

The showroom itself is very nice, lots of pretty stuff to look at. The giant glass water feature was either broken or not on today; it looked streaked and dirty. We have purchased Ashley furniture before but not from this store. This is probably a good starting point, where you can see things put together in a room setting. Ashley sells its furniture through other furniture stores (you can even get some at Big Lots) where most times, I’ve found it cheaper than at Ashley. Kind of confusing. The two star portion comes mostly from the lack of willingness from a sales associate to help us; when entering one was leaning on a piece of furniture and couldn’t be bothered to move or talk. Not sure if they are on salary or comission. I’m sure they probably do have some nice, hard working associates but we did not encounter one.

We have spent thousands of dollars at Ashley’s to furnish our home in the short 5 months we have lived in North Carolina. We bought most of our furniture in Pineville, and we were so disappointed that we did NOT go back there to purchase the furniture to finish one of our rooms. One of the pieces was on back order, which was fine, but the attitude of the people that work there was awful! The girl that I spoke with on the phone, 5 days before my furniture was supposed to be in, was rude and acted like I was putting her out. She couldn’t answer my question, and fussed at me for even calling. I like my Ashley furniture, but do not buy from the Gastonia store!!! Go to the Pineville store if you would like some customer service.