Geneva Eye Clinic Ltd

** Pre-​cursor to this review: This is not in any way about any actual employees, doctors, or previous actual services I received.
Also note: I (and my entire family) have been patients of Dr. King here going back to 1996, so ALMOST 20 YEARS. I have been coming here since I was a teenager. Here goes today’s fiasco:
— Arrive for my 1:45 pm appointment at around 1:30pm. I had a family member with me, as they would be my driver since the plan was for me to have a full eye exam which included a dilation. While in a pinch you CAN drive afterwards during certain hours of the day, it isn’t recommended. I had to correlate this time frame and ride with my relative.
— One of the front desk women run my insurance card. For the past 5 years, I have been on a Medicare plan. Previous visits, it had been accepted. (Additionally, there were even times in the past I was «billed» or «paid out of pocket» for my visit, and that was accepted then.)
— Woman comes back and informs me, «We no longer accept your insurance.» Okay, no problem I thought, stuff changes and things happen. I ask if I could pay out of pocket for today’s visit. She tells me «she will have to check on this». (*Keep in mind previous visits in the past, I was able to pay out of pocket or was billed).
— Woman comes back about five minutes later and «casually» informs me that not only can they not accept my insurance anymore, that I CAN’T pay out of pocket, and COULD NOT even be seen by Dr. King today. Um, okay?
— I ask why they cannot accept payment (even cash!) out of pocket for services provided, and I was given some long speech on how it has to do with new insurance policy changes and «we are a private long time firm» (or something to that effect) and that «we cannot be held liable if we take your money should something happen to you if it is proven you have an insurance provider not in our network.»
— I ask about customers who «have no insurance» and if they can just walk in off the street — even NEW PATIENTS — and wish to pay out of pocket. I was informed that they CAN accept those people. I jokingly asked, «well, what if I lie and tell you I no longer have insurance — can I keep my appointment and just be billed?» The woman answered «technically yes, but we don’t want you to do that.» I almost giggled…
Long story short, me being an almost 20 year patient I was not allowed to keep my appointment or even pay cash for the appointment. My name was called at 1:40-ish and I had to inform one of the techs that I am indeed here ready to go, but policy dictates I can’t keep my appointment due to insurance changes. Various people in the waiting area looked up at me like I was some idiot. My relative and I drove a half hour to this appointment only to be turned away because of slight changes to my Medicare plan or sub-​provider. Last but not least, the doctor and office in general lost @$ 200 and an empty time slot because of this.
So, I guess the thick of it is this: If you are a new patient off the street with no insurance, you are able to see them and pay for the services. If you are a long-​time patient of almost 20 years and your insurance policy changes, they make you drive to your appointment and turn you away at the door, unable to accept your payment out of pocket.
(I could kinda understand this policy if I was a NEW patient and they didn’t accept my insurance plan, but not as a long time patient).
Not cool. I can and do understand insurance company changes and network changes and «company policies», etc. I understand places need to go by the rules and cover their butts. Perhaps, there is a better way to let long-​time patients know about this in advance though? Perhaps calling patients a few days ahead of time and requesting to double-​check their insurance policies and/​or mailing out notices of office policy changes?
Lastly, perhaps a «waiver’ or some kind of paper contract for patients like myself who’s insurance changes (I was told this happens often — I assume I can’t be the only po’d customer) who can «sign» something to allow them to still see their long-​time doctors, PAY OUT OF POCKET, and not have the office be held «responsible»?
Very disgruntled at all of this. Again, policy is policy, but this could have been handled better. I was informed of all of this — at the front desk — almost nonchalantly as if I lived 30 seconds away and it was of no inconvenience; and that my family’s 19 years of patient history and business to Geneva Eye Clinic actually mattered less than a new patient walking in with no insurance. Yes, in so many words we were told that almost verbatim.
It pains me to leave this review (especially during the holidays), but this left me sour and rightful of rendering this rating. I now have to find a new eye doctor. Should by some fluke something change here, I will gladly amend this review but as of now I don’t see myself coming back to Geneva Eye Clinic, even if I wanted to. Their loss…

If you are looking for competent, professional eye care, Geneva Eye Clinic is where you should go. I have received care from Dr. Becker and Dr. King and both are exceptional. Dr. Becker is an expert in uveitis/​iritis and Dr. King is a great cataract surgeon. The facility is top notch, and the technicians and administrative staff is not only helpful but friendly. You won’t be disappointed.

Came here for a cataract and they fixed it without a hitch. The surgeon was excellent with technique and the process was pain free. On the other hand, the lack of customer service (and direct eye contact) leaves me never wanting to return. The only personable person was the lady who helped me make the surgery schedule. Customer service is not what they excel at here, however, they do know what their doing when it comes to eye surgery. Five stars for skill and 1 star for friendliness.

Disappointed with the service I received here. I feel like I spent $ 600 to be pushed through like a cattle call. Two visits and the doc says «Sorry. There’s not anything else I can do for you. I’ll see you back in one year». Uh thanks for trying?

i love the doctors here but… Extremely poor customer service. They would not give me my prescription for which I took my exam more than 4 months ago, instead says that I have to wait for it to be sent in the mail. Since I work out of state this is a big inconvenience and they wanted a minimum of 24 hours before they would even take a look at it. Very very poor customer service, where do companies get the nerve.

WORST MEDICAL VISIT I HAVE EVER HAD. I have lived in the ri-​city area my entire life and never been treated like this. BE AWARE! they will charge you for fees they never dicussed with you, and then when you bring it to their attention they tell you «i dont know what to tell you, you need to pay for it»
Old staff, and EXTREMELY OLD EQUIPMENT. I found a place for half the amount of money and did an amazing job! LasikPlus! Seriously be careful of this office!