A-1 Apache Appliance

Frys started trying to reach them on Thursday without success. I tried on Saturday. I’ve had a new dishwasher sitting in my garage awaiting installation since Friday morning and going without has been frustrating. I can’t rate the company on their attitude, punctuality, price or quality of service because they never returned calls. So, I’m rating them on the time it takes to return a phone call which, as of today, is four (4) days.

I would give this place negative stars if I could! DO NOT DEAL WITH THIS COMPANY. RUN FAR, FAR AWAY. Ask who services your machine before you buy, and if it’s them, DO NOT BUY THE MACHINE.
They LIED about calling to cancel my appointment (12 – 5, apparently they called at 12 — NO, THEY DID NOT). They’re the ONLY company authorized to work on my machine (apparently the place I bought it from is going to pull strings to get someone else to come out, reason to be disclosed in a few). They mentioned that they had scheduled other appointments basically ON TOP OF MINE. The soonest they can come out is in three days — they’re perfectly willing to inconvenience me SEVERAL times over, even when it’s been pointed out that they goofed on their customer service and ought to do something to fix it. They obviously have ZERO desire to fix customer service issues.
Beth is extremely rude. I asked that the tech please arrive at the start of the window provided, as I have appointments scheduled for the afternoon that I can’t reschedule (since they were supposed to be here TODAY). She said that there is absolutely no way to guarantee that, and he would show up at some point during the window (more than likely, there would be another «missed» phone call saying they were canceling again). Then she said that «You know what, actually, you can find someone else. We absolutely will not under any circumstances service your machine.»
And then she hung up. If that’s how they treat customer service, I CRINGE to think of how they’d actually deal with the problem I’m having with my machine.

A very difficult company to deal with. I had a problem with my LG dishwasher, a technician Travis came out to deal with it. He promptly diagnosed the problem, a broken wire and «fixed» it (see below). For this I was charged $ 130.
I washed a single load, then the dishwasher failed with the same code. I took the dishwasher apart, and found the crimp that Travis had made, which was still intact. When I removed the crimp carefully I found to my amazement that one of the two wires had not been stripped of its insulation! Anyone who knows anything about electricity knows how wrong this is. I talked to Chris, the owner, and he simply blamed Travis for trying to fix the problem rather than install a complete new harness. He said that Travis would be reprimanded for that failure. But that was not what I was complaining about. I really didn’t feel listened to.
Travis came out again to install new insulation in the door, which Chris said was responsible for the failure. I asked for any other technician, but was told that Travis was the only one who worked on dishwashers. Beth had worked very professionally with me to get this repair covered by LG.
When Travis arrived I attempted to discuss with him what I thought had gone wrong with the first repair. He angrily refused to discuss the subject with me and stated that he would leave. He lectured me non-​stop for at least four minutes on why he had done a repair rather than a replacement. He asked me whether I would prefer a $ 130 service call or a $ 350 call. I replied politely the former figure, and stated that I understood why he had done a repair. When he was done lecturing me, I asked if he could say something. He angrily refused and then left. He had accused me of stating that he was lying, which was simply not accurate, as I had calmly pointed out to him. Speeding out of the neighborhood he nearly hit my wife’s car (according to her).
Chris called me shortly and angrily refused any responsibility for the defective repair. He would not even listen to what the problem had been, and stated that it was improper for me to have mentioned it to Travis (something I do not understand; I mentioned it to Travis so he would take more care with this job than he did with the last). Chris got angrier and angrier as he talked, volunteered that Travis was his son and he had to stick up for his son. He then told me never to ever call the company (the only LG service provider in Austin) and hung up on me.
I will say two things about the company in its favor. Beth was invariably kind and professional (unlike Lucy V.‘s experience). She worked hard to get a repair covered, and she didn’t have to do that (ultimately Travis refused to do the repair). Further, on my request they refunded the $ 130, and they didn’t have to do that (I would have complained to my credit card company if they had not). So they are not all bad all the time. The problem Chris and Travis seem to share is an unwillingness to even discuss the possibility that either one of them may have made a mistake. Neither seems able or willing to control their tempers, and their idea of Customer Service seems to be to get angry at the customer if you disagree with them.
I am a real person, I have written several Unilocal reviews (some favorable, some not), and I stand by my reviews. My name is Walter, and I can be reached by phone at 512−402−9522.

I had an issue with my LG dryer under warranty and I was told A-​1 Apache was the company who would be servicing it. I have to admit, I heard the name and thought of all the fly-​by-​night business out there over-​using the «A» names, you know: Aaron’s Deep Fried Squirrel Meat, AAA dog sweaters, A1 I’m Out of Business Ideas, etc. Second, I came on here and saw the lack-​luster reviews and thought I was in for it. I called them to see if I could change my appointment and spoke with Heather (I think) who was not only friendly and upbeat but happily rescheduled my appointment. Interesting. When it came time for my appointment, a guy by the name of Travis came out. While he wasn’t able to make until the later end of the time window, he was friendly as well and certainly knowledgeable. Not only did he get me fixed up but he was more than happy to share his knowledge with me to help me understand what was going on. So not only was it a positive experience but I feel like I have a much better understanding now.
I understand other reviews indicate otherwise and I have no reason to doubt them but I would note that they are 6+ months old and perhaps things have improved since or maybe I was just fortunate.

I sure wish I would have read all of these bad reviews before hiring Apache Appliance Repair in Austin. I used them because LG referred me to them. What an expensive mistake! I wish I could do less than 1 star!
My LG was not cleaning well. A technician from Apache came and told me that I needed to replace the main part of my dishwasher, which cost $ 325. (He also said the seal was slightly loose; I had not noticed any leaks, and since I have hardwood floors, I would have noticed.) I explained that same part he wanted to replace had been replaced a year ago, and that I did not think that was the problem, but he insisted that it was based on some way he tested the dishwasher. He replaced the part and there was no improvement at all in the way it cleaned. He had also recommended I use a drying product; I explained that I did not like to add a layer of chemicals; The tech said he has other customers that feel the same way, but the items will still not dry as well as if I used the product, but that was a choice customers make; He was very nice.
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I called the company right away and explained that they needed to not throw out the replaced part because it was still good, and they could come back and swap back my old one, since that was not the problem, and refund my money. The lady that answered the phone said he was the seal that was causing the problem, and once that was fixed it would probably be fine, however, there was no improvement once the seal was replaced. I explained with each call that I would like for my $ 350 to be refunded since the dishwasher was not better; I was told that they guarantee their work and they would make it right.
When I called again to request a refund a guy named Chris (the owner I was told, but SURELY not, how is he in business?) came after an unpleasant phone call that was completely lacking customer service or even acknowledging that I could actually be correct about anything. He accused me of lying three times as I explained what the tech had said, and then used this as an excuse to do absolutely nothing! He said it was all my fault because I didn’t use a drying product. I explained that I had used a drying product 2 weeks before just to see if that was the problem (which still means that I spent $ 350 for nothing). He accused me of lying, and at this point, I asked him to leave my house, as it was clear he was just trying to avoid responsibility for the incorrect repair.
I am out $ 350, and my dishwasher still doesn’t work. He never remotely got the concept that even if he did repair the dishwasher, I had still paid to replace the most expensive part, which was not even the problem. In addition to being out the money, he was very rude and completely unprofessional. I will be contacting the Better Business Bureau unless I receive a refund within one week.

Difficult company to work with, however tech who came out was friendly, I think the tech’s in general are okay. Poor (sometimes rude and impatient) customer service by Beth (owner/​wife of owner??) — I think they get moody if you ask too many questions, but other places in town were more helpful in actually diagnosing the issue over the phone — which helped tremendously with this particular issue, but they were not LG approved, so had to use A-​1 Apache.
They are expensive. They billed me $ 120 for a quick 20 – 30 min job. ($ 4+ for each min they were here!!). Only LG game in town unfortunately. Let’s hope the tech did a good job (which I think he did).

I bought an LG washer and dryer in 2007. A month before the warranty expired the heating element in the dryer went out. Chris from A-​1 came out and fixed it. 90 days later it went out again and A-​1 came back out and fixed it for $ 150. Wasn’t A-1;s fault, LG has an issue. Fast forward to this month. Dryer not getting hot again. I called and and made an appointment. It was clearly explained to me that there is a $ 80 service call fee that would go towards repairs if I used them.
Chris came out and diagnosed the problem not as the heating element but a rare issue with the electrical plug going bad. I bought a new one at Lowe’s and it runs again. I was charged the $ 80 for the diagnosis which is a fee I agreed to prior.
On a similar note, I had an appointment with Chris between 12 and 2pm. Turns out I couldn’t be home at 12 like I had planned and when Chris called 30 min prior to coming out I told him it would be hard to make it there could we push it to 1. He graciously said he would grab a bite to eat and stall till I could be there. I will use A-​1 again.
**Edit**
Beth, I noticed the good reviews were filtered. I’m a bit offended that they will gladly take bad reviews but anything positive is assumed false. Thanks again for the good service and if I keep that LG dryer, I imagine I will be seeing Chris again.

These guys came over to look at my LG washer. and instead of diagnosing my problem, they said i needed a «tub wash» and it would cost $ 400 before they even started looking at the problem. The washer itself cost $ 500 new! On top of that, they didn’t even know what the error code meant, I had to show them the manual and explain it. I ended up fixing it myself, was a bad electrical board, cost $ 60 on ebay. Stay away at all costs.