Ace Moving & Storage

Excellent, excellent service! I had not moved in 12 years, and as a single mom they had to move everything — excellent attitude during the work. I enjoyed working with Casey, and will use them on all future moves!

I used Ace moving several times over the last year and was totally pleased. Several weeks earlier, I made an appt for Ace to load my truck for a hard deadline move to North Carolina. I selected my available dates but was informed a date that was a day out of my range ‘would be better.’ Being a reasonable person, I said ok and incurred an additional day truck rental because I enjoyed working with Ace. The week of the move, I confirmed my slot. I called Ace that morning and was told, all the sudden with 30 minutes notice, that they were running late by two hours. ok, no problem but wondered why they didnt call me. At the EXACT time they were suppose to arrive, I am told wait FIVE hours because they need to take care of a lady that needs to get out of her storage unit. This causes total havoc. I am a lady who planned properly and has left her car at the storage company and it now has to be left overnight, and have totally rearranged all my clent work. By 7, no Ace. repeated phone calls are ignored. with options quickly dwindling, my kids offer to fly from Chicago and Columbia. In tears by now as my deadline is hard, I frantically search CL. first call is laughable. The second call, by some miracle, is a success and Bufford moving doesnt just save the day, but shows up at 745 pm and has the truck loaded in no time at all working twice as fast as Ace ever did and with one person instead of Ace’s 2. this guy, Justin, races through my house, packing in a skilled manner, and literally moving a 7 ft couch by himself like it was a suitcase. I pay him what I budgeted for Ace, which by the way was higher than the guy that came, his charges, as well as a 50% bonus. Further, Ace was suppose to deliver a washer and dryer from my house to Austin, that had already been paid for. During the havoc, I call her and she says ‘Ace said they werent evening arriving to pack you until 830″ Are you kidding me, 830 at night??? Meanwhile, Ace starts calling. Are you kidding me? Anyway, this absolute workhorse from Bufford, Justin, hauls that washer and dryer all the way to Austin. This is a stackable unit which, when he puts it on the dolly says ‘thats not even heavy’ and puts it in the back of his beautiful truck. I want to make sure she is taken care of so I ride down there with Justin. At 1030 pm, the blow up mattress is setup and after 16 hours, having woken at 2am to meet Ace’s schedule, I collapse. I am on schedule but not without panic I dont need, exhausted, and lost revenue for the day, being self employed, and happily spending more for a move than budgeted, and a few pissed off clients of my own that I rescheduled to meet Ace’s repeated shedule changes. In closing, you would be making a huge mistake to hire Ace Moving in Georgetown. I dont know how a valued customer, that was always flexible, paid bonuses, offered lunch, would get treated so badly. My good nature was totally taken advantage of. It’s a new day, and 430 am. I am exhausted with a migraine and have to clean my house and work on client work to get on the road 24 hours from now for 2 long days. Thanks to Ace Moving, I am absolutely drained. If they treat a good customer this bad, how will they treat you? Let the buyer beware. And call Justin. Great attitude, Fast, Motivated, and beautiful truck and enclosed trailer.

Ace Moving and Storage was recommended to me by my realtor after I told him some issues I had with another company.
Casey and co just left my house. To say I was impressed would be an understatement.
I was running late, about 30 minutes, they waited without complaint. Once I got there, they came in, reviewed what needed to be moved, asked if I had any special concerns, then got to work.
Man were they fast! They finished faster than anticipated and hung around to help move furniture that was staying.
Additionally, price was very competitive with other companies in the area.
They have my business for all future moves.

Employees are terrible to deal with. Requested a moving service through a website, they made a bid without even bothering to read my request and made an outrageous bid. Their response was worse than their bid. Then the continued to send higher and higher bids for the same job.
Obviously these people are a bunch of kids that think being ignorant about how they handle potential customers and then attempting to troll them when they get turned down is the cool way to operate.
Avoid them at all costs.
Update: Turns out that it wasn’t bad employees or some silly kids, this is how the adults that own the business act. The owners wife has threatened to sue me for Slander after attacking my character on their FB page. Then continued to threaten me with legal terms that she must have heard about on a TV drama, like «harrassement». Which is odd because that’s not how you spell it, and you can’t continually contact someone to threaten them with it either way. I suggested they retain a lawyer and pay said lawyer to explain how this isn’t possible.
The owner is now asking me to meet him for drinks. He’s so ominous and brooding. I’m not sure if he’s flirting or threatening.

We used Ace Movers for our move today and couldn’t be happier and more thankful for the stellar job that Casey and his colleague did. They showed up on time, carried all our stuff for us down two flights of stairs and took good care of all our belongings. They also assembled and dismantled both our king and queen beds and reassembled both which we know was a pain. Most importantly they were friendly, polite, easy going and a pleasure to work with. We would recommend Casey and his movers to anyone for a fast, painless move. And they have a really big truck which was awesome as we only had to make one trip.

These guys were extremely friendly and moved all my furniture without any damages! I am definitely going to use them again and recommend them to my friends.

BEST MOVING COMPANY!!!
I have used them 3 times so far and every time is incredible. Super fast, careful and just plain nice!
I will always use this company when I need to move.

Jr. and Todd did a great job moving my furniture!