First State Chevrolet

One of their employees wrecked a customer’s vehicle over the weekend. A Google search will lead you to the details of the incident.
The very first contact with the customer after they destroyed his car should have been:
«This happened, it’s our fault, and we’re sorry. Here’s what we’re going to do to make this right. We ordered you a new car and it’ll be in your driveway shortly. We are at fault for not securing your car, and want to maintain good customer service standards.»
Are they obligated to act like this? No. Good business practices would suggest that they do it though. Their loss of income from the bad publicity will eclipse the cost of replacing the vehicle immediately.
Their actual response was very poor, first suggesting that it wasn’t their responsibility because the employee was off-​duty and that the customer should contact his insurance company. Perhaps management at the dealership hadn’t heard of the Internet. None of us would have heard of First State if they had acted quickly in the first place. Even now (read their response to the other review) they’re insisting that they acted appropriately; we wouldn’t know about this incident if they had.
There’s a reason they’re called stealerships.
For any other business managers that read this, here’s the appropriate way to act if you destroy a customers property and want to avoid negative publicity:
1. Apologize and replace the item immediately at your expense.
2. Do not blame anyone else. The item was left in your care. You are responsible.
3. If possible, attempt to recoup costs from your insurance company, or the employee as you see fit. This is your problem.
Heck, Mr. Hooper might have been singing their praises if this had been handled better, and First State could have GAINED customers.
Also, seeing an old man blame the Internet for negative publicity is just ridiculous. They should really hire a PR firm.

had a terrible experience here

Really disappointing company.

I had a emergency roadside situation and First State Motors was the choice of my insurance company to come and assist my son on a busy weekend. If this first state motors is not the same or this is misplaced I will take it down if shown another operation using this name. Kid was stranded for 2 hours. After complaining to my insurer about the no show the tow driver decided himself there was too much traffic. Well, thanks for nothing. At least it was daylight. Not impressed.

I toured their facility a month ago, and I’m not happy with their customer service, I was also displeased with their security for client vehicles. I decided to conduct business elsewhere.

THis dealer is shady enough. Now they have deleted hundreds of previous reviews, just to make themselves look better? THis is what review sites like Unilocal are for, so potential customers can benefit from the collective knowledge of others. If the dealership doesn’t like having bad reviews, maybe they shouldn’t do bad things to customers.

I would not do business with you for anything.