Roger Beasley Subaru of Georgetown

Bought a brand new BRZ from this dealership in 2013. The vehicle has an under the hood oil leak and is covered under the factory warranty. The car smells of burning oil under the hood. I take it in and they make a BS excuse that it is excess oil from an oil change. The smell persist for months and we call to have the service department check it out. Some guy with no people skills answers the phone. Without even seeing the car he states that the oil filter is probably loose. He also state that they will not diagnose the car without $ 120 down regardless of warranty status.
Ladies and gentlemen, find another dealership. I called Subaru of Austin and was scheduled right away. I will NOT BE GOING BACK to Subaru of Georgetown!

Top notch dealership! Best car buying experience I’ve ever had. Ask for Quinton Williams. Super friendly and super knowledgeable and will take the time to show you all the features available and get you the best price in the state!

The best car buying experience we have ever had. Low pressure, on the sales end AND the finance end. We walked away from 2 other Subaru dealers before we found Ron Amper at Subaru Georgetown. Did what he said he would do, when (or before) he said he would do it, at the price he said he would. We did have a couple of miscommunication issues (nobody’s fault – just the inevitable when humans are involved and we were doing much of it by e-​mail) and he went above and beyond to be sure all was well. No last minute trying to upsell us or anything. Too early to leave a review on the vehicle, but so far so good. We live 1 ½ hours away and Ron was great to work with by e-​mail, and didn’t waste our time once we were there.

My review is the exact same as Lucile’s. A promise of a lifetime oil change and now they don’t give it unless I have maintenance and Ron was the one who made the promises. I agree that the manage cares about nothing. Lucile call 800−782−2783 and make a formal complaint, they will help. I have also told friends and family to avoid this dealership. plus all the protective shields etc. a real joke.

We recently bought our second Subaru from Roger Beasley Subaru (third Subaru in a row), and had another stellar experience! Ellen Stringham was great in detailing all or our options and making sure we got into our new Subaru at a great price. Roger Beasly’s service department is attentive, fast, and courteous. We know because we have been getting our Subarus serviced there since 2005. We highly recommend both Roger Beasley and Ellen for your next Subaru purchase.

I was planning on purchasing a new Subaru. I’d read wonderful reviews about the cars. When I went to Roger Beasley Subaru of Georgetown (based on wonderful reviews I’d read about the dealership), and not too far from my home, I was sorely disappointed.
There was not one salesperson in sight. After about five minutes, I finally had to ask the receptionist if there was a sales person available. She called for someone to come. Another five minutes passed and the receptionist finally said that someone would be with me shortly, that all the sales people were in a meeting. This was 11:15 — 11:30 on a Monday morning. Nobody wanted a possible sale? Nobody was allowed to leave the meeting?
Finally, a salesman from the previously-​owned department came to see me. He was honest to tell me that he couldn’t help me much, but that he could at least get a key to a car so I could get inside. Then he handed me the key and said, «Here you go. I’ll be back in a minute. I have to go to the bathroom.»
Once he returned, I thanked him for his time, left, and went to another dealership (not Subaru) and purchased a new car.
Sorry Subaru, but your first impression was not impressive.

MV Johnson
in the last week
I bought my CrossTrek here two years ago. I live an hour away, but their lifetime oilchange offer was the best around. Plus Ron was a friendly and transparent salesman. Well, everything has been great until today when I called to schedule an oil change. Apparently the new service manager cares nothing about his loyal customer base. Now oil change fees are waived when you pay for regular maintenance. What a joke! I have recommended this dealership to numerous friends and family members, leading to three subaru purchases by folks who lived closer to a different dealership. Those recommendations will certainly be to avoid this dealership in the future, as it has gone back on its word. You lost my trust, you lost my recommendation, and you have lost my patronage. Too bad since we will be getting two new subarus in the next couple of years.
Dear Georgetown Subaru, was it really worth it? Over $ 70? Really disappointing.

Subaru of Georgetown very easy to work with. Recently purchased my 2016 Outback there, and they had the best price by far with very little negotiating needed. Much better than Austin Subaru. Since it is a popular car, I had to order from the factory but my salesman Quintin was great about keeping me up to date on status and delivery. My best car buying experience by far. Go see Quintin, he is the best!

We just bought an Outback from this place. It was a pretty pleasant experience. First of all, the customer service was much better than at the Austin dealer (who, to be fair, seems understaffed). Ellen S. was pleasant, knowledgeable, and quick to respond to emails. After we decided to buy it we went through TrueCar via Consumer Reports. The Austin dealer called us back first, but it was basically just an answering service. Roger Beasley Subaru of Georgetown (they need a shorter name) had a slightly lower (don’t get your hopes up though, you’re not going to get much of a deal on a car that’s so popular dealers don’t have it in stock), and I was able to work through Ellen and still get the TrueCar price.
We did financing through them, I was a little nervous because they didn’t tell me the rates up front, but I told them my preferred credit unions and we ended up getting the standard 1.65% RBFCU rate on a 60-​month loan. The financing person did try to sell us a bunch of overpriced dealer things, but was not pushy about it.
One thing I would recommend doing is to search for current loan rates (look for datatrac rates) and tell them the credit unions that have the lowest rates, I’m not sure they do this up front since they asked me about the credit unions we used, though they might have been just trying to make things convenient for us.
They told us our car would not be here until close to the end of October, but we were pleasantly surprised to be able to pick it up before the end of September — this was pretty fast since we had to place a factory order.
All in all, a pleasant experience. Not a superb, above-​and-​beyond sort of thing which is the only reason I’d give a place five stars, but very enjoyable. The only negative is that it took much longer than expected to do the paperwork when picking up the car, not because of the paperwork itself, which just took a few minutes, but we spent a long time waiting for the finance person to be ready even though we’d filled out the loan information online ahead of time.
I’d recommend car shopping up in this area — there are a lot of different dealers with a couple of miles of each other on 35, and they seemed less crowded and more laid back than the dealers (not just Subaru) we visited down in Austin proper.

We bought a 2005 Subaru from another person. We decided to have it looked over, as it is our daughter’s car, and knew it would need some repair. As we are new to the area, and like the Subaru Dealership in our hometown, we took it to Beasley. When we took it in, and after it was looked over, we noticed the repairmen gathered around, smiling, & laughing. They proceeded to tell us that it needed a lot of work, aka fuel pumps, water pump, head gasket, etc. & so forth, & would cost almost as much as we paid for the car. We thanked them & took the car elsewhere. Currently, the repair bill has been what we expected. Car is running great & we will never do any kind of business with Roger Beasley Subaru.

Had a great experience purchasing our Subaru here! Sales staff (Amanda) was fantastic, very patient, no pressure! Worked with us over several visits to select our vehicle; best car buying experience I’ve had. Only complaint so far — got pretty excited about the free car washes for life, but when I brought my car in, guy in the service department informs me it’ll be 1.5−2 hours, and that’s the norm! Was pretty rude about it too, acting as though the free car washes must have been why I bought the car and he was just tired of customers inconveniencing him for car washes. Hopefully actually getting the car serviced won’t be such an inconvenience to the service staff!

We didn’t end up purchasing a Subaru, but we would have gone with Roger Beasley if we had. I don’t think we could have had a better experience the morning we went to test drive the new WRX.
We were promptly greeted at the front desk and then Frank met us to give all the good info and take us on a test drive. He was laid-​back, courteous, and didn’t push us at all to make a decision on the spot. He even mentioned for us to consider privately selling our current WRX, rather than doing a trade-​in, because of the cult following for the model.
The business itself is incredibly clean and the staff is professional and polite. We’d recommend going here, rather than the Austin Subaru location (which was really dirty and unprofessional) to purchase your next Subaru. (Also, the new WRX is a dreeeeeam to drive!)

I was considering a Subaru Outback and sent an inquiry to local dealers via AARP. The response from Austin Subaru quoted MSRP or near MSRP. Ron Amper of Subaru of Georgetown responded with an attractive quote. I was able to arrange test drives and was not pressured to make a buying commitment. A few days later, I ordered an Outback from Ron. He was really good at the time of delivery as well. I’d highly recommend him and Subaru of Georgetown.

My Mom bought an outback here. She was super pleased. The buying experience was pretty easy, not a lot of back and forth and I feel they were pretty honest for a car dealership. Services has been great and everything is pretty affordable. I love the product and the Subaru company in the stances on issues of life and the environment. Great company. Great car. Great dealership. Shop then if you are in the market, I think you will be pleased!

Tried one more time due to a positive review, even WORSE experience this time if possible. Car’s been repaired six times already now for cooling issues, this shop finally figured the problem out: a warped head from the factory. However they wanted to deny warranty for a FACTORY DEFECT (you know, the literal thing warranties are for) and charge me $ 4k to repair.
Sold car without issue, got a Ford from a rival dealer. These people lost a Subaru customer and family for life.

I just purchased a 2015 Imrpeza from Ron Amper and the Subaru of Georgetown team. I had a great experience — Ron was a low-​key salesman, which is just what I appreciate. He kept me up to date on the status of the build, and made the final paperwork a breeze. I couldn’t have been more pleased.

Ron Amper helped us out in purchasing our first Subaru, we received excellent service and a great price from him. We loved our Forrester so much we decided to come back when it was time to get our second car. Ron helped us out again, this time with a lease. We’ve only needed to come back for routine servicing and one punctured tire, but have had no issues with service either. I highly recommending checking them out, great cars, good deals and excellent service.

I just purchased a 2015 WRX from these guys, and couldn’t be happier
I was quite literally banned from doing business at Austin Subaru by their sales manager (due to a negative but honest review I wrote on Unilocal of Austin Subaru), so I was glad someone was willing to take my $ 30K (roughly) for a new car. Georgetown Subaru is only 20 minutes from the lousy Austin Subaru, so aside from saving thousands of dollars on a vehicle, Georgetown Subaru is simply MUCH better to deal with than Austin Subaru.
My salesperson, Amanda, was excellent throughout the quick and easy process. Their pricing was competitive with anything I could find in the country. There was no haggling; this dealer’s mission is to be the volume leader in Texas. Sales staff is compensated based on volume, not profit margin, which is unusual in the car business.
If you live in central Texas, make this your Subaru dealer!

I was fairly happy with the purchase process here. Also, let’s face it, it’s either this dealership or Subaru of Austin if you want a Subaru.
The Service department, however, will screw you every chance they get. When I bought my Subaru, they had a special of free oil changes for the life of the vehicle at that dealership and free maintenance for 2 years. They tried to tell me at 2 years, the free oil changes were to come to an end. After a lot of complaining and back and forth with the GM and Service department, I finally got them to honor it again.
This last time I went for an oil change and a problem with my car. I was charged for the 97,500 mile service, which I did not select online when booking my appointment. It’s an $ 80 service which consists of tire rotation, tire inspection (which includes setting tire pressure properly if needed), and an oil change (which I get for free). I noticed in the notes the dealership kept, the tires were not rotated. The tire pressure light was also still on when I picked up the vehicle, so I know they didn’t top off the air in the tires (did they even check??).
So basically they found a way to charge me for an oil change.
Bravo, Subaru of Georgetown.
I’m happy with my Subaru vehicle, but I won’t be returning to this dealership unless of course I want to buy another Subaru and no other dealership has the exact one I want. I’d rather pay for my oil changes (and other maintenance) and go to an HONEST mechanic. For that, I’d recommend Soul Speed Performance in South Austin and Dave’s Ultimate Automotive in Pflugerville.

Excellent experience in regards to working with their sales folks. Can’t recall the woman’s name, but we enjoyed each time we met with her. She was informative, not pushy, and took the time to answer our questions.
A bit sub-​par so far with service based on their (lack of) communication. My husband dropped off our car at 9am Weds as per our appt and they kindly drove him to north Austin so he could get to work. Very nice! However, we’ve had to call repeatedly the last 1.5 days to find out the status and when we might get the car back. We’ve typically reached voicemail and gotten no return calls. I’m sure everyone is busy, but as a service-​based area of the company, they need to step up and let their customers know what’s going on. We don’t have a stable of cars and they didn’t have a loaner for us, so yes… we want to know when it’s going to be done to plan travel accordingly.
Other than expecting more from their communication, we like this dealership and we LOVE our ’13 Outback. Best car ever!