Germantown Emergency Center

I arrived at the Germantown Emergency Center on a Sunday morning to have a leg laceration looked at. The bleeding was controlled, but it was deep enough that I wasn’t able to treat it myself. Upon arrival, I noticed only two other vehicles in the parking lot and wondered if the facility was even open. I walked to the main doors and still cound not discern if anyone was inside, but the doors opened and I went in.
The people at the desk asked if I needed to see a doctor. I indicated that I did. They then had me sit down at the registration desk, where they proceded ask for my medical card and ID and then asked me all sorts of billing questions for nearly 10 mintues. Not once during this time did they ask why I was there. My injury was not obvious, but still, I would expect one of their first questions to be «what is wrong with you today?»
After they made sure I was going to be able to pay for their services, they finally asked me what had brought me there. The person at the registration desk made a sort of disgusted/​astonished look at me when I told him that I had accidentally cut myself with a chainsaw. With no one else in the waiting room, he assured me I would be seen shortly, which I was.
Once I got past the registration, the service was top notch. A doctor saw me within minutes and quickly assessed my injury and administered treatment. I was in and out of there before I could even send out any texts to friends and family to tell them what had happened.
After treatment, I had to sit back down with the registration guy at the discharge desk, where he asked a bunch of other questions that I feel could have been asked during our initial encounter. He then collected my copay and allowed me to leave.
I’ve been to a few other emergency rooms and those other ERs seemed much more focused on patient care than the initial impression I got from the registration desk at GEC. At GEC, they seem to put their business first, patient welfare second.
Again, I was totally impressed and completely satisfied with all aspects of the treatment that didn’t have anything to do with the registration or discharge desk. I’d go back, but I’d like to see them put a little effort into triage and asking about the welfare of the patient upon their initial arrival to the facility.