Young Smiles

Very unprofessional staff. We had some dental work on our 2 year old performed several months back that went bad only a few weeks after the initial service was provided. They ended up sedating our son 3 times to correct these issues and after the last service we kindly asked for his records because we had every intention of going to another dentist. However, Dr. Young said she would gladly take care of all medical expenses that occurred after the initial visit (after figuring out they OVER-​BILLED our insurance provider for services that were not even performed). We felt that after this we needed to give Young Smiles a second chance. We scheduled an appointment for today 11.4.2015 and sat for a half hour after our scheduled time only to be told to leave that we are NOT welcome. Dr. Young would not even come to talk with us. Her acts were childish and unacceptable for a health care provider. Let this be a warning, Young Smiles is not worth the hassle and their lacking abilities will cause revisits that are not free unless you fight them. If you do fight them, be prepared to find a new dentist because they feel threatened that you will not accept sub-​standard cleanings and fillings. This place is a joke!

They are either always overbooked or very low staff to patient ratio. My appt was at 4pm and at 5:35 I am still waiting. The front staff are okay but should have been checking in with the full waiting room (some even had to stand) to make sure we were aware of the wait time and why. I gave them too many opportunities so I will be again changing dentist and looking for another one with better customer service.

Young Smiles does a good job and they let me sit in the back to watch the teeth cleaning of my kids. When they do a good job — they are definitely 5 star worthy.
They give the kids coins after the cleaning to get little prizes — my kids love that. The staff is so friendly and personable with the kids and parents. They also have TVs at every chair, so the kids can be entertained. And there are game systems in the waiting room, along with TVs.
The only problem I’ve run into is they run late in the morning some days. So 8am appts don’t always start at 8. But I still prefer to make the first appointment of the day. That’s why I rate them 4 instead of 5 stars, though.