Jax Salon & Spa

I wish I could give a higher rating because Julia did such a great job on my hair. I had been going there for over a year and NEVER ever had an experience with a hair salon booking a week in advance and showing up for my appointment only to find I was not even on their calendar! Tragically incompetent staff.

I can’t even with this salon. It’s amazing. My stylist was Julia, and boy does she know her stuff. My hair was super long and I wanted to move to an A-​line or lob. As I always do when I’m testing a new stylist, I gave her a general idea of what I was looking for but then gave her full control in regards to cut, length, etc. Most stylists get nervous at this point, but not Julia. She studied my features, made a decision, and started cutting. My hair is shorter than I’ve ever had it (at least 12 inches were cut off), and I could not be happier.
The cut? Is perfect. An actual wash and wear style — the first one I’ve ever received, though many have tried to deliver. It’s balanced, it’s bouncy, it falls right into place. I love Jax, and I love Julia!

I have been going to Jax for over a year now, and am very pleased with the services and the support staff. Upon entering, a warm greeting always awaits, followed by an offer of tea, coffee, or water. Abby has been my hair stylist since I started, and I couldn’t be happier. She has been helping me through the awkward phases of growing my very short hair out to a short bob, and now a bit longer bob. She has made the extra effort of creating an «encyclopedia» of hair styles on her iPad, and has researched ideas for me before I came in for my appointments. All I can say is that I continue to receive compliments on my haircuts, even from my husband, who rarely give compliments! The scalp massages before washing are also a lovely, luxurious treat.
And then there is Makenzie! I have never had such great pedicures. The polish lasts so long that the only reason I need to return is because my nails grew out! The pedicure itself is soooo relaxing, again with a nice cups tea, a warm wrap around my neck, and a wonderful foot and leg massage. Although I do not use polish on my fingers, I do have the occasional manicure from Makenzie as well, and again, she has excelled.
If you are looking for a great experience all around, I highly recommend Jax.

This salon has its nose so high in the air, it’s not even funny. It is quaint and they use Aveda products… but other than that-​there isn’t anything to rave about. They are rude and I have had a nice cut with Chantel-​once! I have been back multiple times, to be disappointed. The stylist Abby is horrible and cut my hair that was mid-​back length to above my chin when I stressed to her to keep it at my clavicle. The staff is rude and when I mentioned it they blamed me. The pedi is pretty much just a polish change… it’s a chair and they soak you in a bowl. Lame for the high price!!!
There are much better places elsewhere!!! I hate giving my money to rude snotty people, and that is just what this salon is! I tried multiple times because of the Aveda products.

I don’t usually treat myself to a pedicure and shellac Manicures but when I do I love taking the drive across bridge and going to see Makenzie! She does amazing work and it lasts almost forever. They are a clean enviorment and always have helpful staff members. I recommend this salon!

New to town and got an appoiin one day, due to a cancellation. I always use Aveda salons and was at my last one for eight years. Amanda was my stylist, I let her know she could call if she wanted my formula. She said she could match it. Did my roots with a few foils and she did not disappoint! Matched my roots perfectly. Gave me a nice trim and my hair looks great. She was very personable, too. Only downside is that it’s quite a bit more expensive than my last Aveda salon, but that’s to be expected in a tourist town.

Typically I would have rated my experience high as I’ve been going to Jax for almost 2 years for threading with Feloria. Although the procedure itself isn’t very relaxing I enjoy Feloria’s professionalism and the expertise she provides. If it wasn’t for that I would probably go elsewhere where the prices are more reasonable. I live in Puyallup and work in Tacoma so to go all the way to Gig Harbor for a service is dedication.
Recently due to unforeseen circumstances I missed my standing 6 week appointment with Feloria and her calendar was booked for the next 2 weeks. The front desk associate asked if I would like to have a service with their other esthetician Maren Wagner. Since I was in dire need I accepted the recommendation.
As soon as I started my session with Maren I knew this wasn’t going to be up to the standards that I had come to expect from a Jax Salon & Spa esthetician. Her process made me feel not only uncomfortable it was downright painful. When you’re having the hair on your face pulled out by the roots the pain is greater when the process is slower and she was VERY SLOW. Need I say more?
I knew by the end of my session that I would never see anyone other than Feloria again.
When I arrived at the front desk to pay I was surprised yet again to find out that I was charged the same amount for the service. I made the receptionist aware that I was extremely surprised that they would charge the same for a beginner that they did for an experienced professional and they assured me that she was not a beginner but a highly experienced esthetician from Aveda and that she would soon be training others. In my humble opinion she needs more training.

I am giving this 5 starts EVEN tho I have to go get my toes repainted tomorrow:-(
I had a whole list of things I needed/​wanted done. Linda at the front desk called me on her day off and made it happen on short notice! She was so SO kind and made it so easy!!!
I showed up today and she was just as kind in person.
I saw Gabriella for a facial, tint & lip wax. It was the BEST facial I have EVER EVER had and I have had a lot of facials. She was gentle, thorough, kind, and gave a great massage too. It was just an all around wonderful experience! I can’t wait to have another one!!!
The pedicure was good too-​McKenzie! I am just not sure what happened… I sat for 5 minutes, then drove 35 minutes home. And about an hour later I showered. More than enough time to dry… but when I got out of the shower all the nails are smudged… UGH! Oh well, they still look good.
This place was clean, comfy and everyone was hospitable.
Go try them!

My wife gets her hair cut here. The hair cuts have been ok for the most part. Our biggest problem with this place is that they keep upping the rates. After two years of going for the same hair cut with the same person the rate has increased $ 15 dollars. So if you get your hair cut here expect a $ 65+ dollar bill for a cut (no color, just a cut) after 2 years of going.
I understand that rates go up but this rate of increase is out of control. This place is also sneaky and deceitful about the rate increases. They do not tell you until you are done with the cut. This is no way to run a business that generates repeat customers.
If you have a lot of money to burn on a marginal hair cut then this is the place for you. There are plenty of other options that are just as good, and a much better value also. Needless to say wife will not be going back.
What a sad way to run a business.

Today, I received the seaweed mud wrap at Jax Salon and Spa. As I’ve had numerous body treatments at other Aveda Salons and Spas, I had a pretty good idea as to what to expect. However, what actually happened surprised me quite a bit!
After being led into the treatment room, I was given instructions as to where to put my clothes and how to lie on the table, and that the therapist would knock to ask if I was ready before she re-​entered the room. After I undressed and got under the sheet, she knocked and came in. All normal.
Step One of the treatment was a salt scrub/​dry brush exfoliation. After I was scrubbed down, the therapist turned on the shower and told me to rinse everything off (normal). And that she would re-​enter the room to change the sheets for Step Two: the mud wrap, as soon as she heard the shower door close. I assumed she meant after I was finished and had covered myself again with a robe or a towel.
**And let me state that this shower was inside the treatment room (also normal) and had a glass door (not frosted or pebbled) completely transparent, with no option of a privacy curtain.**
So, upon entering the shower to rinse off the scrub, I closed the shower door and the therapist comes right back in the room and starts changing the sheets to get the bed ready for Step Two (not normal!). To say I was shocked is definitely an understatement! She even smiled and waved at me while I was rinsing off.
Never have I had any body treatments where the therapist comes back in the room when the client is completely naked and exposed. I rinsed off as quickly as I could as I felt extremely uncomfortable! When she left the room again to take the dirty sheets away, I exited the shower, dried off, and got back under the sheets for the wrap portion of the treatment.
When the mud wrap had finished, the therapist started the shower again so I could rinse off a final time. However, I made sure to ask her to remain outside the room while I was showering this time. She obliged me and agreed to change the sheets once I had finished and had covered myself again. I will also mention that I really wasn’t able to relax throughout the mud treatment because I felt violated from her being in the room while I was showering.
**Also, upon unwrapping the outer layers of the wrap, the therapist also completely unwrapped the sheet that had been covering me, thus leaving me exposed again! (Not normal) I’m not sure if she is always this careless when unwrapping clients or if this is simply how she operates.
I find this especially unnerving as I had JUST asked her moments earlier to allow me some privacy while I showered and not to re-​enter the room. And only moments later had the sheets pulled off leaving me fully exposed. In my opinion, this therapist lacks complete discretion and has no sense of modesty for the client, leaving the client in a VERY awkward and uncomfortable position.
Would she behave this way with a male client? Would she remove the sheet completely and re-​enter the room to change the sheets while a male client was showering? I hardly think so. Then why is this acceptable behavior when there is a female client showering?
It is my suggestion (which I gave to the therapist and owner of the spa) that IF the therapist must be in the room to change the sheets while I am showering, then a solid opaque shower door or privacy curtain MUST be used. It is really shocking to me that body treatments (that require showering) are conducted in this unprofessional manner.
I will also note that while I was receiving this body treatment, my sister was receiving a massage from another therapist. We had planned to switch after the first treatment, where she would receive the body scrub/​wrap and I would receive the massage. However, upon me retelling my experience to her in the hallway, we decided neither of us wanted to stay for the second treatment. So, we told both therapists our concerns and also spoke to the spa owner.
I will definitely not be back to this Aveda salon.

Well I decided to splurge and get the hot stone massage (end of 2013). $ 140 and it’s supposed to be for 90 minutes. The masseuse was late and I waited 12 minutes past my appointment time in the lobby before she came to get me. She explained that the rocks had gotten too hot and she needed to cool them down. No problem — it was another approximate 10 minute wait again waiting on the table I saw the clock when I came in on the counter. She was a nice gal — decent massage but she skipped entirely doing my feet which no masseuse has ever done and I was surprised it was over — when she left I looked for the clock in the darkened room, because I was surprised it was over, to see what time it was and I could not see the clock on the counter anymore. I have had a regular 60 minute massage here once before and was able to see the clock both before and after so I was surprised I could not see it. I got up and tuned on the light and saw the masseuse had turned the clock around backwards so I would not see the time!!! I was shorted my 90 minute massage. She did not give me the time back that she was late coming to get me, 12 minutes, plus skipping the foot massage part of a 90 minute massage time is unheard of. A foot massage should be part of a 90 min massage it is something I just love — I did did not get a full massage for $ 140 S/​B 90 minutes, she ended it hoping I would not notice the time… I unfortunately felt ripped off !! :(

Great little salon tucked near Gig Harbor’s waterfront. They have great service! I’ve been going here for almost 5 years getting my threading done. Feloria does my eyebrow threading and she is great! You will be hard pressed to find any place that does threading this side of the bridge. And I’m not talking about sitting in a booth in the mall!

Went in for my first time for a trim and to thin out my hair and I was more
than pleased. Super friendly staff, scalp massage, shampoo and perfect cut. Shantell did an awesome job! Try em out

They are the best salon! Have been going there for years. Everyone is so welcoming and nice, you feel so comfortable. I have seen Jack (the owner) and Emily for a long time but observe the other hairdressers and would entrust any of them with my hair. I have to give Emily a very special Thank You! She always listens to me and always understands what I am trying to achieve. Also, one of the nicest people you could work with! We have traveled, so I have to get someone away from home
to do my hair. Several times I walk in and just say“Help”! She consistently brings my hair back to great color, health, and style. Thank you Jax for being here in the harbor! You are the best! Also ask for the Aveda tea, it is so good.

I had my hair colored here and an updo for my wedding in August 2012. First off, my hair color was fabulous and I really loved it. They did a fabulous job.
For my wedding updo the road started out bumpy, but was quickly fixed by my husband and I meeting with the owner. He was very professional and did a great job of clarifying what I wanted and figuring out a way to make it happen. My hair was great the day of and the updo stayed all the way to the end of the reception!
I highly recommend this salon.

Very nice salon. I went twice while visiting Gig Harbor for the summer. My stylist was Julia, and she was great. I felt really pampered and my hair looked good. I’ll certainly go again.

Love love love this place. Amanda is my stylist and she’s fantastic, plus a lot of fun to talk to. Definitely going to be back over and over again,.

Jax Salon and Spa is a wonderful upscale Salon in downtown Gig Harbor. Granted, parking can be a bit annoying sometimes, but the location over all is great.
Every time I walk in there, I always feel welcomed. In fact, just last Friday I had went in for a hair cut with my stylist Austin, it had been about two years since I had been (I had veered away and let another stylist do my hair and she butchered it), but he hadn’t forgotten me or our conversations. That says something.
The appointment’s last about an hour with a scalp massage, a pre-​consultation, they ask if you would like tea, water, or something to drink (and their tea is fabulous by the way!) before starting. Then they’ll take you back for the shampooing, the chairs are extremely comfortable and the sinks don’t strain your neck. After they do a nice towel dry, you are directed back to the chair and they get started.
Austin is a great stylist, and I recommend him, especially if you have curly hair. He’s also the owner’s son. :) I have always had a great experience with him, and have always walked out happy. He is the ONLY stylist to make me feel this way.
The prices are decent and you pay for what you get, also don’t skimp on tipping, I know people don’t expect it now, but it’s also nice to do so. ;)

I love Aveda salons, and I’m never disappointed at this one. Great service, friendly people. My hair always looks fabulous.
My only critique (and it’s more a critique of an Aveda product): I can’t stand the hairspray they use on my hair. Next time, I’ll just say no.

I haven’t been there yet, but so far the experience have been fabulous. I’ve had some «scheduling difficulties» and Jess, the spa/​salon coordinator had just been absolutely fabulous in handling it.
I absolutely can’t wait to go there and experience the spa day in April! Update again when I return.