Mcnally Management

We’ve been using them for over three years, as renters, and we have had nothing but positive experiences. They do have the right to pick and choose who they feel would be the best fit for a property and the home owner has a say as well. Of course there are laws regarding discrimination and such but if you’re on the list and another person on the list has better rental history, income level or credit… well, then they do. They are in business to make money like most folks are. Their properties do go quick — I rushed like crazy to get my paperwork and our fees turned in — seriously rushed, like a mad woman and it was a huge hassle for me but it paid off in the long run. They are prompt to reply any time we have contacted them. We have never had any issues with them and they are always professional and polite. I personally love working with them and highly recommend them if you’re a reasonable person who doesn’t expect a property management company to also be a non-​profit charity. Jeff and Melissa have been a pleasure to work with.

It’s mind boggling to me that this guy is still in business and manages so many properties! After being involved in the application process for a house he manages, I can see why he has several very negative reviews & complaints with the BBB. From the time he posted the listing until the moment I left his office after getting my deposit back on the property I had applied for, was a disorganized, frustrating, pathetically unprofessional disaster from beginning to end! And on several different levels! They were unable, and at times, seemed simply unwilling to even bother keeping track of anything or providing accurate information from one minute to the next. Zero integrity! The staff seemed horrifically inexperienced, overwhelmed, uninformed, and incapable of doing their job, whatever it is, let alone providing any kind of honest or decent customer service!
Don’t let the 1 star rating fool you. It won’t allow me to post this review without 1 however, Unilocal really needs to have a no star option or a

Never in my rental history have I ever dealt with such a horrible property management company and I’ve worked for one before. They are disorganized, uniformed, and dishonest. They will sit on your application for days, even weeks on end and not even notify you of what’s going on. Apparently there is no communication between the employees, just lots of excuses and false information. I had gone through another management company at the same time, and had gotten my application processed, during the holidays, and was notified immediately within 2 days! While my application at Mcnally’s Management was still just sitting there, reasons were just more bs and blame on the holidays. I would have never written this review, if it had ended better. They treated me as if I were a kid and had no idea how renting works! Which is funny because I have been renting for years on my own and never had a problem until now. IMPORTANT!!! If they ask for you to put a holding deposit down on a property, please DO NOT, DO NOT, DO NOT, do it, even if they say you’ll have first position. Make sure your application is approved first and that you received all the necessary information that’ll be in favor for you. They promised me first position too, when in fact I wasn’t. They told me it’ll take 3 – 5 business days, when it took up to weeks, oh and if you call they’ll tell you the same thing over and over again! They told me I’d have a viewing at a specific time and date twice, and they cancelled, I have a full work schedule so it’s very hard to just reschedule. Their employees will talk down to you as if your oblivious to everything, when in all actuality you were told one thing from one employee and told another from the second employee. Just very poor customer service, no communication, and it’s just a shame. You would think a property management company that prides themselves as professionals would be honest, helpful, and willing to go above and beyond to help there clients.

I wish I could NEVER deal with McNally ever again, but unfortunately, too many homeowners believe they are a good company and use them. The majority of rental homes that fit my criteria are through McNally. I have had to go through them a few times when trying to find a rental over the years. I’ve never been successful in renting from them due to past credit issues on my husband’s credit report. This last time, however, was the worst experience. I was applying alone due to separation and knew the credit issue would not be a problem.
1) I informed them I had a large dog, a German Shepherd, and asked if that would be ok and was told it should be. After walking through a home, I rushed back to the office and spent 30 minutes frantically filling out an application on the home, handed it over and then was told that my German Shepherd is on the dangerous dogs list and that none of their rentals will allow it. I walked out crying because I didn’t know what my family was going to do. I even said, «So I’ll never be able to rent through McNally as long as I have my dog» and she said, «That’s basically right.» A week later I saw a home advertised by McNally that said «large dogs ok.» No phone call, no customer service at all to let me know that there was something that could work for me. I was then told that because of the number of people with German Shepherds, the homeowners will consider it on a case-​by-​case basis. Did they not bother asking the homeowner of the home I was frantically applying for?
I was «frantically» applying for it because when McNally scheduled me for the «first available opening» to walk through the home, I was told there were 2 applications ahead of me. By the time I had the walk through, there were 5! How does that happen?! I’m supposed to be in line!
2) I applied for another home after being told that the homeowners will look at the dog at a case-​by-​case basis. I gave them $ 80 (Two $ 40 fees because my student daughter is 18 years old — they wanted to make her sign the lease even though she’s going off to college! — they did concede, however, that they would list her as an «occupant» instead of having her sign the lease.) I also gave them a $ 1300 deposit check for that home. I was called a week later and told that I was denied the home because of the dog and to come in an pick up my reimbursement check. I said my checks hadn’t gone through. A week later, I got another call from McNally. My replacement check was there waiting for me. I told them my check never went through. I was THANKED FOR MY HONESTY because they would have just given me the check. 4 WEEKS LATER, the Monday after Christmas, the $ 1300 check I wrote on November 19 cleared. WHY WAS IT EVEN CASHED!?! My account was overdrawn $ 1200 and I had to rush in for the replacement check. I deposited that to replenish my account. Sunday, Jan. 3 I notice the original $ 1300 check was returned by the bank and the funds re-​deposited into my account. Now I’ve got McNally’s reimbursement check and the original funds in my account. I immediately move it into savings because I knew it was an error and I’d deal with it today. Then today, Jan. 4, they leave a voicemail message on my husband’s number (who I’m separated with and did not apply for the home with me) saying to return the money immediately or they would be forced to call GH Police.
THIS PLACE IS SO DISORGANIZED. You walk in and go right up to these ladies’ desks in their offices. There are no seats to sit and wait unless you go back out into the lobby. Their paperwork is just stacks of paper on their desks with post-​its. I’ve seen names listed on pads of paper and then just crossed off to indicate who is «next» in line for the home. Whatever procedures they have in place are HORRIBLE.
BE WARNED THAT IF YOU GIVE THEM A DEPOSIT FOR ANY HOME, THEY WILL CASH IT EVEN AFTER BEING DENIED THE HOME. IF YOU HAVE ONLY ENOUGH MONEY FOR ONE DEPOSIT, DO NOT GIVE IT TO MCNALLY. THEY WILL HOLD ON TO IT. IT WILL GO THROUGH YOUR BANK. THEY DO NOT GIVE THE CHECKS BACK TO SHRED. They say that my check was deposited with a stack of others all at the same time and they don’t know why the bank took so long to cash it, but that’s BS. I don’t believe that for one minute. These deposits should not be cashed at all until the application comes back that we’ve passed and the homeowner has chosen us. (They say they «have to» cash it.) The deposit checks should be held and then shred if an applicant is rejected. THEY ARE SO DISORGANIZED, crappy business.

*Updated*
Exactly 17 days ago I decided to apply to McNally (after already having a bad run in with them in January!) and ended up getting suckered into an extra application fee because my dependent is over 18, then denied for my dependent’s credit.
Paid the $ 110 application fee and an $ 800 holding deposit 15 days ago, promised a refund of my deposit 8 days ago. I received a phone call from McNally today (3 days after the Friday I initially posted this review, 10 days since being promised my deposit back). I’m told «they thought someone had called me». She promptly confirmed I had been re-​reviewed as requested and had been denied for reasons which leave me questioning their knowledge of tenant rights, but alas I give. I stopped by the office in person and now have my deposit back.
When calling I spend most of my time explaining who I am to the same people who put me on hold and pick me right back up again as if I were a new phone call, but they immediately schedule a showing if I tell them I am a new applicant! I’ve sent emails which don’t receive a response, and even though I was promised first pass at this home because I was the first to see and put a deposit down on it — I heard in passing from the Real Estate agents they contract with to show their properties, that at least one other application was ran and denied before my application «was finished processing».
In closing, I believe that McNally Management will happily take your application fee and run to the bank with your deposit checks for properties already off the market long before they find the courtesy to contact you, because they are disorganized, preoccupied and spend half the day playing musical phone lines picking up each other’s hold calls. They even admit to sitting on decisions for up to a week without contacting the applicants!
Their website promises «true customer service that owners and tenants could trust.» — the antithesis of my experience.

Jeff McNally is a good guy, he’s the reason I can’t just give them one star. I feel bad because Melissa is the reason I am writing this bad review. We have a month and a half left on our lease and today at random a couple with a rental agent showed up on our front door. We Had no notice whatsoever. When I called McNally they said they had permission from one of my roommates. After talking with my roommates it was determined that no one gave them permission to start showing the house. McNally management had lied. So instead of listening to me, after catching them in the lie they made me feel like the bad guy for being irritated. And I’m a nice guy. So now there showing the house for the rest of the week. They don’t give a shit about us and it sucks. There’s almost 2months left on the lease!!!

warning — bait and switch scam artist. rental ads are bogus! current listed houses for rent are already rented, but they continued to take applications for them at $ 40 a piece «processing fee». treated us like crap, very unprofessional, rude and shady. waisted out time, gas and bridge toll charges to see houses that were already rented. do not deal with mcnally. in fact run run run away!

I am a new renter with McNally property management and so far I have been incredibly satisfied with the experience. The person who showed the property was kind and flexible. The property was beautiful and affordable which is the perfect combination. I have worked with one other property management company and had a horrid experience the entire time. I feel blessed to be working with McNally and would recommend them to others.

If you are looking for a place to rent, I strongly suggest NOT using McNally Management. They will make you send huge amounts of money (one month’s rent or more) to hold a place, to be «first in line», then sit on your money and application forever, so meanwhile you can’t apply to anything else. If you find something else, and they have your money, you can’t change your mind and tell them to send it back, they will forfeit your huge deposit. If they reject your application, they don’t care about you any more, and will take weeks to send you back a refund if you’re lucky! Don’t fall into this trap. Stay away from McNally!

Should have read the horrible reviews before having to deal with Jeff McNally. In my personal opinion and experience, he was unprofessional, rude, and irresponsible. I am a property owner.