Austin Fleck Property Management

Great property management company that I have been using since 2005. Very responsive and easy to work with.

I wish I could give 0 stars. I don’t even rent from them, and I know they are just awful! It takes DAYS to get even an email reply, and when they do, it’s some generic, 2 lined email.
Are you a good person? Do you have a family to take care of? Then STAY AWAY from any properties using this company. They DONT care! All they want, is their money. They just want college kids living in their houses, no matter if they trash the place. Their college kids, who can all split the rent. So that’s what Austin Fleck wants.
SO disappointed in this company!
They had a 15 minute viewing, 15 minutes. That’s it. It looked like everyone there was even grossed out by the conditions of the house. And when I got home, my realtor had emailed me right when we left, that the house was already leased.
I can’t emphasize enough, how much these people, just do not care.

While searching for a rental place on Zillow I came across a property managed by Austin Fleck. It was the perfect house for my fiancée and I (and our pup) in the perfect location. Since there was no application fee, our Realtor advised us to go ahead and send in the application and she would check on it as soon as possible. Well we did, and got approved almost immediately. Fantastic! Our realtor spoke to an agent there who said we were the first and would be first in line to view the place, also fantastic! This is where it all goes downhill. 2 days later, someone from Austin Fleck calls and says that they got my inquiry and I should apply. I told her I did (shouldn’t she already know that information?) and was told we were the first. I asked if she was calling to set up a viewing. Well no. In fact she was calling to tell me that in 3 weeks they would be showing the place for 15 minutes. I thought I heard her wrong, because that’s just crazy right? Nope, open house on a Wednesday for 15 minutes 6 days before our moving date. I hung up and was immediately concerned. I e-​mailed Jennifer, who I believe works at the front desk there, about my concern. We weren’t ready to put down a non-​refundable deposit on a house we had never seen. I asked for some photos of the interior (only the exterior was posted online) or dimensions of the bedrooms so we could feel more informed before we sent a check. She, very curtly, said they don’t have dimensions because «they don’t need them» and the photos are too large to send. No offer to meet and show them to me. No invitation to come to their offices to see the photos they had. Nothing. Call me crazy but I think you should be respectful and outgoing when you’re in the customer service field, but I guess Austin Fleck and Jennifer, in particular, think otherwise. I didn’t want to start anything so I thanked her for her «service» and said we’d be at the ONLY showing in a few weeks time. Today, a full week ahead of this showing, I received a 2 line e-​mail that another applicant had put down a deposit and they had executed the lease («but feel free to check out our other properties» yeaaaahhhh right). A little warning would have been nice. I understand that the rental market is very tough and you have to put your money where your mouth is, but Austin Fleck didn’t even give us the chance. After making false promises to our realtor and being so completely NOT HELPFUL, I wrote this review. I honestly can’t believe the horrible service I was given and I don’t even rent from them. THANK GOD.