Just left this place a hour ago with two pre packed containers of ice cream that has obviously MELTED then been REFROZEN it is crystallized with ice &NOT creamy at all it is sooo Horrible(shame on this place for selling it this way)… Please DONOT waste your money on the pre packed ice cream in the freezer at this location, I didn’t know the product was in this disgusting condition until I got it home and tried to serve it… what a serious waste of $$$$$!
Trent G.
Rating des Ortes: 2 Scottsdale, AZ
Went late Sunday afternoon. Product good. Store was disgusting. Think of the worst movie theater you have ever been to(floors). Every table was also dirty. Poor employee was by himself and judging by his ice cream soaked shirt, had not seen any help in hours. 15 – 20 people in there and he was clearly under water.
Nat Q.
Rating des Ortes: 4 Chandler, AZ
We went here and it was fine, but I felt awful for the kid working behind the counter! There was a VERY long line and he was totally alone. It was an «after dinner«time, so you would think management would realize that and have at least 2 people in there. There were even 3 people that walked out before getting their ice cream because they didn’t want to wait any longer…
Greg R.
Rating des Ortes: 1 Gilbert, AZ
This place smells. It’s not a clean store. I love Baskin Robbins but skip this place. I hope they clean it up.
Shannon E.
Rating des Ortes: 5 Phoenix, AZ
Took my little here last night for her free birthday ice cream cone, because she’s a member of the Baskin Robbins Birthday Club. I sincerely don’t understand the negative reviews! The place was spotlessly clean, the music wasn’t too loud, and the teenage boy working behind the counter was friendly and even wished my daughter a happy birthday! Perhaps my only criticism was that there isn’t an option to add a tip for the counter employee on the receipt, and I never carry cash anymore, so I couldn’t tip the friendly counter employee! Yes, I would come back here in a heartbeat, in fact I plan on it. :)
Amber R.
Rating des Ortes: 1 Tempe, AZ
Came in to pick up my cake. The girl looked who looked she just rolled out of bed asked for my order name, opened the fridge them made a call for 6 min. I had to call her back over to ask what the deal was she said«are you in a hurry or something?» I she said it would be another 10 min because she has to box it up. Another lady showed up and I see them making it? Really??? How about some communication! Last time ever. Oh did I mention it 86 degrees in here. Late for my kids party and sweating
Austen C.
Rating des Ortes: 1 Gilbert, AZ
This place sucks. Don’t ever go here. Go to dairy queen or something else because the management sucks. Completely understaffed, only ONE girl was working. I’m never going back to Baskin Robbins ever again
Mina R.
Rating des Ortes: 2 Gilbert, AZ
Worst customer service ever!!! As much as I dislike Dairy Queen, I think I’m going to have to go there from now on. Such a mood spoiler!!!
Bill W.
Rating des Ortes: 2 Gilbert, AZ
Only one kid slinging scoops tonight… bummer management let that happen. Add the fact that the in-store temp is about 90 degrees. Gonna be the last time we choose this over Water n Ice… too bad cuz I worked at Baskin Robbins in high school.
Monica R.
Rating des Ortes: 1 Gilbert, AZ
This place has the worst customer service ever! It’s amazing they are still in business. Gives Baskin Robbins a bad name.
Randy K.
Rating des Ortes: 2 Chandler, AZ
The staff here seem to be very friendly, young and outgoing… the problem is that the place is dirty all the time — floors, windows and tables are always dirty… bad sign?
Jamie C.
Rating des Ortes: 2 Chandler, AZ
Granted this is a chain. but damn! The staff here is absolutely incompetent and they test my patience in every way known to mankind. Although the promotional specials are prominently displayed in the store when you ask the employees about them they look at you as if you are speaking a foreign language. On two occasions I tried to get order those waffle cone dippers; the first time the staff had no clue what I was talking about until I POINTED to the poster and then they realized they were out of the waffle chips. The second time the dude knew what I was talking about but said he didn’t know if they were out of the waffle chips or just couldn’t find them… WHAT! I swear these people are Martians.
KristinMark M.
Rating des Ortes: 5 Chandler, AZ
Yum! Yum! So many flavors– I had 3!!! Super friendly and fast! I will go back to try some more! Do your self a favor and get the big size;)
Patty O.
Rating des Ortes: 4 Bellevue, NE
Nice icecream. Fast service!
Jamie B.
Rating des Ortes: 4 Chandler, AZ
Very friendly staff. They are always willing to give the kids all of the samples that they want until they make up their mind. ** Tuesday is $ 1 scoop night!
Wendy B.
Rating des Ortes: 2 Gilbert, AZ
I had coupons from the Entertainment Book, so thought, what the heck I’m always down for a deal. However, I don’t think I’ll be returning to this location. The high school age girls working here had serious attitude both times I went. My fiancé asked if the peanut butter sauce was good and she just stared at him and said, «I guess». For the price, the two sundaes we got were so small. There was no outside seating. There are so many local ice cream shops around town, like Udder Delights, that are so much better(service, value, taste) that we have no need to go here again.