FastMed Urgent Care

Went to FastMed Urgent Care twice: one time for upper chest cold issue, the PA didn’t exam me, he said okay and prescribed me some meds… what an idiot… the second time had plantar fasciitis and needed a prescription for a boot to support my foot. The LPN said I had a bone spur and gave me a scrip for anti inflammatory meds and I didn’t need a boot. They charged me a $ 105 co pay when my insurance had a $ 30 co pay… they said they would refund the difference upon my insurance remittance… that’s been 6+ weeks, today I called to find out the status of my refund… they said… o ya you have a refund coming… asked them when… don’t know… STAY AWAY FROM THESE IDIOTS!!!

The front desk woman is the sweetest receptionist I have ever met at any medical office and the Drs and most PAs are knowledgable and do their job, however on several occasions a particular white bald male PA is always rude to me, and has gone as far as calling me «trouble» and to the point my wife has asked, why does he talk and treat me like that. He Doesn’t seem to care if you hurt or how severe, speaks to you like you’re an idiot, and mostly acts like he wants you to leave as soon as possible so he can go back to whatever he was doing before you showed up, and he even miss diagnosed my problem, gave me the wrong meds that gave me worse side effects leaving me to believe I was treated with negligence and therefore had to go to another Dr to get the right meds (not a fast med as I didn’t want the company to have my money). I still continue to go, because it is so close to my house, however now I ask if he is working and if he is, I drive to another Drs office. What a shame when someone is hurting or ailing, and has to drive somewhere else due to a terrible attitude and rude individual.

I have been to this urgent care before and have the same medical insurance and have always paid my balance in full. Tonight the new policy is you pay $ 125.00 up front or you give them authorization to charge your credit card what ever the balance is after your insurance company supposedly pays. Basically they have permission to charge your credit card what ever they want.
I walked out and I am going somewhere else.

Husband came in with severe back pain. He cannot sit with any comfortability and standing is almost as bad. The wait time is very irritating (30 mins with no one else in the waiting room) and when I asked the receptionist how much longer she didn’t make eye contact with me and responded with, «They’re working on your chart now.» Could they have worked on the chart 30 minutes ago? The tech that took us back was less than warm and you could almost assume they were counting the minutes until they got off work. She didn’t comment on my husband’s obvious discomfort but went through her schpeal of blanket triage questiins, ZERO personality or empathy. Dr. came in. Quick to address the issue (thank you!) No wasted time but helped us get a muscle relaxer and pain meds until he could get into our regular dr. for shots.
People come here as a FAST resort to painful issues, however the time spent waiting is disappointing and irritating.
Fast Med: Kindness goes a long way making people feel better, and better yet, it’s free.

This place was amazing! Better than going to my regular GP. From the super sweet and happy woman at the front desk to Collette (I think was her name) my nurse and the PA Bowe I went from feeling mostly dead to hopeful I was going to survive.
This urgent care was super clean and I was treated with an amazing bedside manner. I know I was helped in ways my GP would not have been able too.
So thankful for having this available.
My visit was Wednesday 24 June.

Disclaimer: This comment does not reflect any practitioner services as that was not the reason for my visit.
I’ve Been waiting over 45 minutes with only one other person in the lobby for a simple employer urine drug screening. Extremely disappointed. I am going to suggest my new employer not use this company for any future screening services.

In waiting room for an hour with 2 people. Trying to get pre employment drug test that takes 2min.
Reduce less

I visited after being rear ended. The office staff was extremely friendly. I completed tons of paperwork and was seen right away. The doctor spent an amazing amount of time with me and actually listened to me. She gave me adequate recommendations and also referred me to get an X-​ray for my spine.
Overall, I would visit this location again but hopefully I won’t have to…

Very positive experience this morning. Taken
back after finishing paperwork. Very friendly staff! Thanks for making me feel better!

The reason i chose fastmed was because I had signed up for the discount program about 6 weeks ago for another issue. My first experience was great no issues, I was in and out with resolution. This time I had a completely different experience one that was so upsetting I will no longer give my business to you. In fact I would really like to get a refund for my office visit of $ 100. I went in on Wednesday and found out I had swimmers ear the discharge notes stated if it got worse that I should contact your office. I called 3 times on Thursday all through the day. I was told your office was busy. I hadn’t heard from anyone by 8PM so I drove to your office to see if I could talk with the doctor and see if I could see if the pain i was experiencing was normal. I had pain radiating into my jaw and was really uncomfortable and the drops I was given the day before seemed to irritate my ear more than help. Not only that but my ear was so swollen I couldn’t get the drops in. When I pulled into the parking lot it was like a ghost town. Only the staff cars were parked there, I went in and let the receptionist know I had called left a few messages and hadn’t got a call back. I told the receptionist that I was in a lot of pain and that I wanted the doctor (Paula Conolly MD was who was there) to take a look at my ear and see what they suggested for the progression. I was told that they wouldn’t see me unless I paid another $ 100. Why would I do that? You didn’t fix it the first time intact the medication you gave irritated it more?!? She tells me to have a seat in the waiting room and she would go speak with the doctor. Then comes back and tells me the doctor will be up to speak with me shortly and that they can’t really give me pain meds. Side note I know there have been some issues with prescription drug pain medication abuse however to imply that I am there to get pain medication when all I wanted was a second opinion and maybe some stronger medication to knock out whatever infection I have is insulting and very upsetting. I wait for almost 30 minutes for a prescription for a Z Pak. Mind you I am the ONLY patient in the office! The receptionist comes out with my prescription for the Z pak and tells me the doctor can’t see me. Oh and that if I have any other problems I should call back on Tuesday’s and Wednesday’s because thats when the original PA I saw is in the office. Its when I week and I am still in disbelief of my experience. Terrible health care treatment.

My overall experience was positive. We were there right at opening, filled out paperwork, processed our co-​pay, sat down for maybe 30 seconds and then was called back. My daughter’s vitals were taken, doctor came in to do initial exam, went back for X-​rays, and then back to the room to speak with the doctor and PA. Easy enough. The reason why I only have 4 stars is because I felt like compassion was initially lacking when we first got there. Maybe the individuals working this morning don’t have much experience with children but I felt like there could have been more compassion towards her and her injury. Maybe they were put off a little with us walking in right at opening… I don’t know, but my first impression wasn’t great but at the end of our visit, I did feel positive about the overall experience here. I would definitely return if I needed urgent care.

Made an appt online using my phone ahead of time. No wait. Came on a Wednesday evening. Fast service. Very nice, friendly, patient employees. Was given a breathing treatment, chest x-​Ray, my medication was called into the pharmacy for me. I was never rushed. I felt listened to.