Insta Clean Floorcare

I purchased a voucher on LivingSocial. Matt came to our house, as scheduled, and told us that the voucher should cover our square footage but we may need to do a deep clean, which would be a little more money, but he would talk about that when it came to it. Matt hooked up his cleaner, sprayed a «degreaser» and cleaned about a 6″ area. After he dried it for a few minutes with a fan, he showed us the small area he had cleaned and proceed to tell us that our floors hadn’t been professionally cleaned in some time and he would need to use the degreaser. For less than 1200 square feet, he quoted an additional $ 200. When we decline the degreaser/​up sale, he refused to clean the floors at all and left. In my opinion, this was nothing short of a bate and switch and was in poor form.

I bought a coupon from Living Social for $ 24 for tile and grout cleaning of up to 1200 square feet. I didn’t see any reviews but I thought it was a great deal (actually too good to be true) and worth the try for the price. The scheduling was very easy. I got an email confirmation right away. The morning of the appointment Matt called to confirm and 30 minutes prior to arrival, he called again. I thought that was very professional. When he came in, inspected the area, he said it was very soiled that it needs extra cleaning for the grout. He priced it at $ 300 if I pay by card and $ 260 if I pay cash and said it will take 2 hours to get the job done. I was not expecting to pay more and just use my coupon but at the same time, I wanted my floor clean. My husband didn’t want me to get exhausted from cleaning the house and offered $ 200 cash. Matt agreed. After close to an hour, he said they’re almost done and collected the money. I told him «I thought you said it will take 2 hours to clean (for the cost that we’re paying)?» He said «We were able to get it done quicker.» Told us also that it will take 6 hours for the grout to get dry. Our floors were all wet. Since it was our first time, we didn’t know what to expect and believed what he said. By the time we came home at night. The tile area got dry but it was muddy and dirty that we have to clean it again. Like the other reviews here, he did the same thing to us and we spent $ 200 for a job that wasn’t worth it. We felt tricked and scammed! I will never use this company again!

Did a great job, was in and out in no time. We will definitely use their service again.

I purchased a deal online and found scheduling super easy which I loved. The technician arrived on time and explained what we needed to thoroughly clean our floors which probably weren’t cleaned in over 10 years. The floors looks great and very satisfied with the job

Fast thorough and great prices! Took the extra time to take care of my nasty microfiber couches thanks!

My floors look awesome! I purchased a Living Social deal for a steam cleaning. After talking with Matt, I decided to upgrade to the acid-​cleaning due to the state of my tile floors, which had not been steam cleaned in many years. Matt did a great job in the floors, going over them twice to make sure they were thoroughly done. Matt is friendly, professional, on time, responsive, thorough, and will send you appointment reminders as well as letting you know when he is on his way to your house. Definitely recommend this company when you really need your floors deeply cleaned.

Matt came to clean my floors, as arranged. I knew that the $ 22 Living Social deal to clean 1,200 square feet was too good to be true, and of course there was an upcharge. But I thought that the final price was worth it as my tile and grout had not been professionally cleaned in over 10 years. Matt moved furniture, cleaned four rooms plus two baths and the laundry room (including moving the washer and dryer out) in two hours. He moved everything back and left things looking good when he left. He is personable and efficient. I like supporting independent professionals rather than major companies, so am happy to recommend Insta Clean.

Just got my floors clean and they look great! Out grout was extra soiled from years of traffic and pets but it looks good as new!

My floors look new again! Matt did a very professional job! He was very personable, honest and friendly! I am so happy with my «new» tiled floors and the cleaning he did! I highly recommend Matt!

My floor looks great! I bought the living social coupon and paid extra. It was well worth it! Floor looks as good as the day I had it installed!

Very prompt. Cleaned tile in kitchen and baths. Got some difficult ground in grease and dirt from kitchen floor. Would recommend. Used living social coupon but did pay extra for tough spots in kitchen. Satisfied with results and worth the cost.

Like all the other reviews, I bought a Living Social deal and when they arrived, they wanted an additional $ 200 to do the work. I said no, and they refused to honor the Living Social deal. Had to get a refund from Living Social. Do not recommend using them.

scam! scam! scam! this guy matt is a scammer! do not call this company!!!
all of these reviews are true. he did the same thing to me. i bought a living social and he tried to scam me out of $ 300 additional saying he needed to use acid. when i did not want the upgrade he packed his things and left! this guy wont follow through with the terms purchased on the voucher unless you pay an addional outrageous fee!
beware of this company!

I got a Living Social coupon. The guy showed and said it would be 300 dollars because my floor was so soiled (it isn’t) he would even given us the steam clean. He then asked for 180 cash. When I said no, he said, what can you do? I said, you can pack up your stuff and he out. Shister, in my opinion.

If I could give them a negative 5 stars I could. I purchased this special on Living Social as well and when the guy Matt showed up today after spending a few seconds on my floor said that it would be an extra $ 100 to use some kind of acid on the grout. I was not ok with that since we don’t own the place we live in and because we have small pets that sleep on the tile to keep cool. When I told him no he went to grab his equipment and said «well I don’t do half ass jobs so call Living Social to get a refund then» as he was walking out my door. I was completely shocked. Obviously this is a bait and switch scam and if you aren’t willing to pay more for what they deem as necessary to do the job then they leave to go scam someone else. At least I didn’t lose money and Living Social refunded me immediately.

I bought a $ 21 voucher on Living Social to have my tile and grout cleaned. My wife and I spent several hours moving everything off the tile in preparation of the appointment. I received an e-​mail (not a phone call) 26 minutes prior to the first appointment informing me that they would not be coming that day. This was frustrating since I had worked my schedule around their «availability». We rescheduled for the following day and yet again, they cancelled. At least this time they gave me more notice; 47 minutes. This appears to be a one man show and they apparently can’t keep up with the almost 400 vouchers they’ve sold. Fortunately Living Social was understanding and refunded my money. What a waste of time and energy.

Total scam of course. Tech that showed was totally unprofessional, rude, scary. Said world’s be $ 200 instead of the living social deal of $ 24 because our Grout was not clean and was soiled. My question was if my Grout wasn’t soiled, I wouldn’t need you. Called number, talked to jason the owner, who was also rude. Said fine print said soiled Grout is extra. I said so what does the $ 24 deal get me? He said will clean your Grout but if soiled /​dirty, is extra. ($ 200). Total scam, avoid. Should be reported to BBB. And shame on me for not reading reviews. Will be disputing the $ 24 charge with my credit card. Total waste.

Like all the other reviewers, I purchased a Living Social deal for tile and grout cleaning. I didn’t have the foresight to read reviews before purchasing the deal, but I did think to read them the night before they were supposed to come out and clean. After reading the reviews, we decided there was a 0% chance we were going to get our floor cleaned without paying more out of pocket, so we called and canceled.
Today when we logged onto our Living Social account to get a refund, we discovered that Insta Clean, using only my husband’s name, had marked our voucher as redeemed even though they had never set foot in our house. We had never been informed about or signed a contract containing any type of cancellation policy. We find this to be an EXTREMELY shade business practice. Fortunately, Living Social completely agreed and gave us a credit. But there is no way I’d let this company in the door of my house.

i purchased a living social for this business and had a 4 hour window for when they were supposed to come. i called and left him a message asking him to give me a 3 hour window because i had an important appt later on. he called me in the morning and said that shouldn’t be a problem when i asked him to come at 1pm. he called me at 1pm saying he would be over at 130pm. i said i have an appt like i told you at 230 and that’s not enough time. he said i said i would try in a nasty tone and said call living social and get your money back!!! he was very nasty and i wouldn’t recommend him to anyone, unless you want to be treated like crap!!! talking about a jerk, he is that and also a few other things i won’t mention here…

I will never use this company again. The tech was incredibly rude and dismissive, got acid all over my baseboards which removed the paint, and then he banged into a bathroom wall so hard that it removed a 2“x3″ paint section. I now have to have my painter come out to repair the damage.
And the best part, after reaching out to the company to share my horrific experience, not one person got back to me. Horrible job performed and even worse customer service. Never again.