Nationwide Vision Centers

What a breath of fresh air. My employer recently switched our vision insurance, and gave us a huge list of providers. I was very happy with my old eye doctor, but they didn’t take our new insurance. I went to a few places on the list, in San tan village, and was met with a hard sell. My husband and I decided to go check out Nationwide (it was on the list also) and were instantly greeted by a girl with a huge smile on her face. She asked us if there was anything she could help us with, and after our last experience a few minutes ago, I quickly asked her if she knew of our new insurance, because it was very confusing. She asked us a few simple questions, found our insurance, and even gave us a piece of paper that explained our new plan. She helped us both look at new glasses. She made us feel comfortable, all while handing my husband and I glasses to try on. She listened to us, and didn’t make us sit down at a computer like the other places did to crunch numbers. My husband and I are very impressed.

ok over 3 weeks later my father who is 87 years old has been waiting for his glasses the total run around1! very unprofessional and get this this supposedly delivered to the home. now who would have glasses to the home of the customer then have to go back to the eye glass store to have them adjusted!!! my poor father totally being totally abused as an elder by very poor service communication absolutely the worst ever we will pick up our prescription on Monday Feb 1^st 2015 and never be seen there again!!! the poor man has been buying glasses there for years and now is struggling, can’t walk can’t see terrible business never in a million years would we ever return to this store and I will be notifying the dr there as well as the district manager this is totally uncalled for and I will be reporting this as blatant elder abuse Peggy McDonald

I was treated very poorly by the front desk employee. She was extremely rude and unprofessional. I just can not handle extremely poor customer service. I would only go if I had no other place to go. They will not be getting my business.

My kids get their eyes checked here the past few years and customer service wanes. Sometimes it is super excellent and sometimes so so. We’ve never gotten bad customer service.
The eye doctors are always nice, as well as the ones who do the pre-​screening. Whomever helps my kids with their glasses are always nice. However, sometimes the front desk people give anywhere from 3 – 5 stars for customer service. It just depends whom.
The rest of the people attending to my kids are 4.5−5 stars.
Sometimes they just have too many people, but that’s fine.

I’ve been a customer at this location for more than four years and while I’ve never needed to write a negative review, I’ve also never been overwhelmed to write a terribly positive review, either.
Here’s the rundown and why they only get one star…
The first few years of my relationship with Nationwide Vision was good — not great… just good. The Doctors change frequently, so it’s difficult to build up any type of history, but I guess that is what a chart is for, right?
For the record, my eyesight hasn’t changed much over the years with the exception of a gradual decline due to age. I am near sighted, no astigmatism, wear contacts and when in the mood I switch to my glasses, and have slight allergies due to hay fever. All in all, I’m a pretty easy patient.
What else hasn’t changed in the past 5 years? My health insurance. I’ve had the SAME benefits, the SAME copay, the SAME EXACT carrier since I’ve been a patient with Nationwide.
I basically get the same exact brand of contacts every year and can budget accordingly. However, this year I paid $ 50 more. I brought this to the front desk person’s attention, and she insisted I was wrong…
I went home, called insurance company, verified my benefits, went back in to the store to get my refund, and she refused. I showed her — well, I actually drew her a picture, and she refunded me $ 25. Come to find out, she actually charged me another $ 25 rather than refunding me, which has caused another nightmare with my FSA carrier, but that’s another story for another day.
I called the corporate office and basically got «into it» with that representative. After a solid 10 to 15 minute phone call of bantering back and forth, I gave up and decided that this was definitely a no-​win situation.
If you want to just be a patient with a chart, get what you need quickly (in and out) and possibly be overcharged (with no care of fixing the situation) then feel free to go to Nationwide Vision Center.
Funny thing is, I don’t mind being rushed in and out of the eye doctor. What really IRKED me was the overcharging and complacency to even help me get the situation resolved.
So, what could have been an easy fix, (I was willing to split the difference and take the $ 25 and call it good), has now resulted in a disgruntled customer, a crappy Unilocal rating, and the loss of a five year patient…
Come 2015, I shall be looking for a new eyecare provider (Pun Intended).

Let me start off by saying I’ve seen bad reviews about other Nationwide locations and was vey hesitant to take my kids here. They never had an eye exam before so I didn’t want their first experience to be the worst. However they took our insurance and one of my coworker said shes never had any problems with Nationwide. I booked 2 appointments for a Saturday the day before and got in with no problems.
The office looked busy when we got there but a staff member still greeted us. I filled out the paperwork that was required and in 10 mins the kids were getting their exams done. The staff was friendly and made my kids feel at ease. The appointments went by rather smoothly and quickly. We were done within the hour for both exams and thats with one of my kids picking out glasses. Definitely will recommend this location.