SimonMed Imaging

Been here several times with different children. Office is always busy and slow, wait time is awful. Most recently went in for an xray on my son’s wrist. It was MLK Day, so office staff claimed my insurance office was not open for them to verify my benefits. I pushed and they said they would try to call. Just spoke with my insurance, they never called, they checked benefits online, I ended up paying out of pocket for something I had full coverage for. Again. When you have to weigh your child’s health against fighting with staff over insurance benefits, you pay. This was not my first time. When they do refund unnecessary payments, they send a check made out to a minor, I requested it to be reprinted made out to me, they sent it with my sons name again. Everything they do takes much longer than it should with current technology. Their customer service is atrocious. If you have any other options, I would go anywhere else for service needed.

I’ve been sitting here over an hour watching people go in and out. They can’t get me back because they «are having trouble with insurance but it shouldn’t be much longer.» One lady didn’t get up fast enough and they closed the door on her! LOL! I will never come to this god awful place again!

If there was an option to give less than one star, I would.
Customer service is awful. The front desk doesn’t acknowledge you, basically hands you paper work and that’s it. No greeting or anything which is very sad especially in the medical field when you would think they would have some sort of professionalism.
Employees were talking about other patients so loud that the lobby area could hear, which itself is worrisome since it’s pretty private information. I scheduled an appointment and it’s already after the time I scheduled and I’m sitting here writing this so I’m obviously not being seen when I’m scheduled.
Overall I should have really read the reviews as soon as I booked my appointment and I would have requested to be sent elsewhere.

Have to agree with poor customer service. I was trying to ask a question and the lady hung up on me. Equipment broke requiring me to take another day off work, could even accommodate me on the same day at another location.

Have to say, if a doctor suggests SimonMed, I will firmly refuse. Customer service is horrible, only reason they are getting one star is that the X-​ray tech was pleasant. I called on a Saturday to schedule an appointment for that day, was told they do X-​rays on a walk in basis. Arrived there, waited about 5 minutes before we even saw an employee. Then was told they don’t do X-​rays on Saturdays. Went back Monday and waited over 30 minutes before they even got me in the system. Staff was more worried about their schedules for the week than the patients in the lobby.

My shoulder mri was cancelled 2 times over a 2 week period because their machine was broken. Each time it broke, they gave me 1 day notice and couldn’t get me into any of the other locations, so I waited 3 weeks to have the procedure. Once I finally had a set appointment, I came in early to fill out paperwork, and waited 30 minutes past my scheduled time in the main waiting room and another 15 in the back area. The only pleasant experience was the lady running the machine, she was very friendly.

Had an appointment at SimonMed today. I walked in and of course the waiting room was packed with about 15 people waiting. I filled out my paperwork and gave it to the person at the desk with my insurance card. 20 minutes later they still hadn’t called my name to return my card even though they’d taken about 4 other people who came in after me. I checked with the desk and the lady said someone was processing me. So I waited another 20 minutes and went back to the desk. I asked if they thought they might get to me soon since I had somewhere I needed to be in 20 minutes. The lady said they were running at a 40 minute wait time (instead of their usual 25 which is already ridiculous) and there were also 3 people ahead of me. I’d already been there 40 minutes so I was done. I told her I would just reschedule and come back if she could just return my insurance card. But guess what they couldn’t find? After she spent 5 minutes looking for my card and asking other employees if they’d seen it, I told her to forget it and left. Total waste of time and a frustrating experience.

i wanted to write a brief update of my SMI experience.
While the charges shouldn’t have happened in the first place, SMI did issue refunds for the services they provided that were covered by my insurance company… to the tune of about $ 700. I have to give them props for doing the right thing and refunding me, but really these charges shouldn’t have occurred in the first place.
Their imaging services? Just fine.
My recommendation? Tell SMI to bill your insurance company, and then pay whatever you owe after it’s cleared your insurance.

Great staff and nice office. I don’t have insurance so paying cash for CT scans, mammograms & ultrasounds gets expensive. The nice lady, your cash price for the CT scan of your kidneys today is $ 256 but we can price match that w/​another lab & it’s only $ 170. So nice! & I need a diagnostic mammogram next week, it’s $ 199 regularly & they’ll do it for $ 95! That’s a lot of savings & I’m extremely grateful! I highly recommend them!

7÷25÷2015 Drove my friend for some testing. The waiting room is filthy ie: blinds you can write on, chairs stained and very dusty, floors not swept, windows sills dirty and missing ceiling lights and covers. I noticed that each patient had copay, don’t know about that. Kathie was a very pleasant receptionist and knowledgeable. My friend who had testing done stated the area for procedures were dirty also. Not my kind of place.

I spent 4 hours here recently, in what turned into being more tests than my doctor had ordered. I paid $ 432 while in the office, per their promise that my bcbs was covering the rest of the expense. Now they are billing me for $ 423.46 and saying I only paid $ 157. I called to discuss and was on hold for 100 minutes– that’s one hour and forty minutes! I finally gave up without speaking to a human. I won’t be returning. So unfortunate.
Update–
I got someone on the phone and found out that I’m really on the hook to pay the additional $ 432. Apparently, the test that the technician told me that I really needed to have done, even though my doctor did not order it and I kept trying to not have an additional test ran; that costed me an additional $ 300. If someone tries to get you to take additional tests, it’s best to ask the financial implications.

This place is horrible at appointment times. My appointment is at 10:45am and dude called me the night before telling me to be here at 10am. I asked why and he replied you’ll need to fill out paperwork. (2 very short papers which takes less then 3 mins) Still didn’t sound right. I show up at 10am to get told «we’re running behind 45 mins.» Then lady tells me your check in time is 10:45 and appointment is at 11am, WTF!

It’s always freezing here, bring a sweater. Wait time is really long. Had an order for CT scan with contrast and the tech tried to tell me I really didn’t needs the contrast. Hmmm what about Drs orders?

This place is horrible. The scheduling is the worst. They will call to schedule after receiving and order from your doctor, but without approval from the insurance company. Then you reschedule the appointment once they have approval from insurance. You will get to the appointment and the look at you cross eyed because you dealt with a call center and they know nothing including that you are suppose to be there. I don’t normally leave reviews but have dealt with a sore right arm for two months while I go back and forth with these people. Lady behind the counter should not be dealing with people as she is rude and horrible, Nancy is here name!!!

I have been to SimonMed for various ultrasounds & other tests. Today when I checked in the male person (I don’t know his name), was so kind & happy. I didn’t wait more than 10 minutes today, as usual. The woman who did my sonogram & has done one for me before, is so professional. She is very respectful & covers my body, just leaving the part being tested. Exposed. I always have a good experience there & I appreciate the kindness at the times I am not feeling my best.

Came here to have my 20 month old get her leg x-​rayed. The place was packed but the waiting room has comfortable chairs and is nice and clean. It would be nice if they had some magazines in the waiting room, but this does not factor into my review, just a suggestion.
After waiting 45 min. we were called up to the front desk where they informed us they aren’t going to be able to proceed because the x-​ray request from the doctors office is missing the word «ankle». Apparently they needed exact specifications that the x-​ray was to take place from the knee to the ankle, it did not suffice to simply have from the knee down…
They tried to call the doctors office to get clarification but they were going to be gone for the next hour for lunch. Luckily, we were able to get our doctor on her cell phone (yes, our doctor is so awesome that we have her cell) to confirm that the x-​ray was to proceed to the ankle.
Now, I can understand making sure you do exactly as the Doctor’s order but two of the staff members were bickering about whether or not to just proceed. It was very aggravating and what if we had not been able to contact our Doctor? It would have been a huge waste of time, use some flippin discretion for crying out loud!
But what can you expect, this is how all medical facilities operate and that is why they get 2 stars, just under par for the course.

Second time here and very disappointed. Front staff is nice but the wait time is ridiculous. My appointment time was at 8:00, it is now 8:17. The last time I went here, I waited over 2 hrs. Was suppose to have an ultra sound so my bladder was full of water. I asked a couple of times and all they could tell me was they were backed up… they finally called me back. but it was for my mammogram that was scheduled… told the technician I was suppose to get an ultrasound too and that my bladder was super full and I’d been waiting over two hrs. She went to check with the ultrasound tech. only to find out the front desk didn’t put my file with the ultrasound tech. Horrible experience!

We’ve used SimonMed on two different occasions, and both were satisfactory. On this occasion my mother-​in-​law needed some scans. They were handled quickly with no hassles or problems.
We haven’t seen the results of the scans yet. If we have to go back because they messed up something I will update this, but otherwise it went fine.

So I was recommended to this place by my OBGYN. I gave them a call an set an appointment for a Monday. As I step in and try to check in with one of the receptionists, I notice that the place is packed with people waiting. uh oh.
As I tell the receptionist that my appointment is 2:45, she looks over in her records and asked if I was sure I made an appointment. I said yeah… she looks some more, then she asks who if I made the appointment with them and not someone else. I said yes, I made it with SimonMed. She then asks to get my ID and Insurance card and has me fill out some paperwork. As I give her back the filled paperwork, she tells me to sit and wait to be called. Ok, I think, this should be fine.
NO. 45 minutes waiting into it, I ask another receptionist how much longer it will be. She then looks on the computer and says, «Well your appointment is at 4:00 and it’s 3:30». Are you kidding me? I’ve waited for almost an hour and they were thinking I would just wait till 4 without realizing they made a mistake?! She looked embarassed and said she’d get me in as soon as possible. The receptionist who I first spoke with looks down and away from me.
Now I don’t mind if you make a mistake and schedule me for the wrong time, but to make me wait so you don’t have to tell me that you screwed up is not a mistake. Get your scheduling together people. Now it’s making me doubt whether or not there are professionals here that are competent enough to obtain inaccurate results from my X-​rays.