Honestly I never leave reviews anywhere, but this particular experience deserved a review! These people were absolutely amazing in the customer service aspect! I got a Michael Kors watch for Christmas and had a screw fall out 2 months later, and all that MK wanted to do was charge me through the nose and have me send my watch in for 6 weeks to have a screw put into my watch. I walked into Fossil and explained my issue to them, and they absolutely did lol that they could to take care of me! They checked to see if they had a screw, which they didn’t but they did have a watch just like mine for sale. They did not hesitate to exchange my watch for me for the brand new one, even though I didn’t even purchase my original watch there! These people know the definition of customer service and creating customers for life. Being a store manager at a retail store, I can appreciate this type of service and I will be recommending this Fossil to all of my friends in the market for a watch!
Colette Marie M.
Rating des Ortes: 5 Gilroy, CA
Great deals and wonderful staff. While the best deals tend to not always be the items I like the best, I come in often because as a part-time college faculty, my wages are not as great as a job I love. Thus, I have learned to live well on little and buy quality on sale. The last purse I bought here lasted over three years. It just was too big and too heavy so I bought another one a few weeks ago and another outlet in Gilroy. However, I needed a smaller wallet to fit in it and bought a nice one but not even close to Fossil’s quality. This store also sells watches, brief cases, and other small personal items. I go to this outlet often and they usually have at least several dozen items for 70% off. Today, I was able to find a perfect wallet all while being treated as if I was shopping in Nordstrom’s. The sales staff here always seem to share my joy for finding such deals. But these products are as stylish as they are durable and always have lots of variety.
Jenn w.
Rating des Ortes: 4 San Jose, CA
I’m not a huge fan of Fossil watches but this store carries a bunch of other brands like Burberry, Michael Kors, Diesel and so on. They even have deals every now and then like Buy One, Get One 50% Off. The day I went to look, they had a Burberry watch for $ 500 dollars, while Nordstroms and Macys had the exact same one for nearly $ 800 dollars. Make sure to check this place out if you are looking to buy a watch, since you might find a great bargain. And, their return policy is pretty good. I was able to return a watch after purchasing it since the leather band wouldn’t fit correctly.
Richard F.
Rating des Ortes: 4 San Jose, CA
I have always been a fan of Fossil products. High end but not a crimp in your budget! I have had 3 Fossil watches in…12 years? and none of them have had a short shelf life. In fact I recently expanded to the 3rd one to help accessorize some clothes that I wear Even their customer service for when I cracked the face was great! A little slow on the shipping, but the watch came back fixed, polished and brand new for only 20 bucks!
Olin S.
Rating des Ortes: 4 Northern, CA
Went in to get a watch battery. The sales clerk was a female, that wore glasses was very very helpful. It was a pleasant surprise.
Meghan P.
Rating des Ortes: 3 San Francisco, CA
If you’re in the market for a watch, a purse, or even a ring or shirt, you might want to check out the Fossil Company Store. It think this store used to be better than it is now… the last few times I’ve been, I have felt like the store is fairly cluttered and the merchandise isn’t as good as it once was… I think that Fossil should maybe stick to watches and steer away from having their own random clothing line…
Rochelle B.
Rating des Ortes: 4 Daly City, CA
I love this place– exceeded my expectations. The store carries in-market and outlet Fossil watches. In addition, they carry designer and sport branded watches; i.e. Guess, Burberry, Marc Jacobs, Michael Kors, Nike, Addidas. They had Burberry watches for $ 100-something. All of them at dirt cheap prices! You get your $ worth. Gonna go back there to get a gun-metal watch, which is totally in season!
Amy O.
Rating des Ortes: 4 San Francisco, CA
Impressed. Huge stock of watches, belts, and other accessories. Excellent pricing as well. Friendly staff. A must stop! I ended up wih a belt and flip-flops for my boyfriend and a beautiful bracelet for me.
Julie K.
Rating des Ortes: 4 Palo Alto, CA
Super low prices and usually a big selection of nice-lookin’ watches. I’ve gotten some great deals over the years. A water-proof Relic I got awhile back for $ 20 is my fave.
Celeste M.
Rating des Ortes: 4 San Francisco, CA
Fossil has a huge selection of watches, sunglasses, hats, t-shirts, purses/bags and belts. This is my first stop every time I go to Gilroy for outlet shopping. The store is never crowded and always seem to have a big sale. Either buy one get one half off watches, two for $ 20 shirts or 20% off purses and bags. The retail price of the Diesel watches I bought was $ 99, but I only paid $ 19.99 for each at Fossil Company Store. It was cheap, so I bought all the colors in stock, three similar watches, but three different colors(yellow with orange; green with blue; pink with blue). GREATDEALS here so don’t forget to stop by the next time you are in Garlic Town :-)!