Marx Towing Inc

The other day, I got stuck in mud in the middle of farmland. I called Marx for a tow because I’ve seen them frequently in my 30 years here in south county. I was about 1000 feet from pavement and when the tow truck driver came, he told me he couldn’t help me, I needed a recovery vehicle for a tow. I was like they say «up a river without a paddle». After trying countless other tow companies, the driver called back with a company who could help me out. Truly a wonderful company who will put customer care first.

On a trip home yesterday from San Francisco with our high school daughter when car broke down outside of Gilroy. Had to get to Southern California. Not only were the Marx guys professional, they were kind and considerate given our circumstances. They arrived in 30 minutes! Unheard of anywhere else! We rode with a Marx driver to Santa Maria and he spoke highly of the owners and the company, about their attention to safety and how they care about their employees. Hands down the BEST customer service you will find. I wish they were here in Laguna Niguel so I could shout out to everyone here to use them. Keep doing what you are doing!!! Thank you for such great service for us. Our driver was fantastic!

AAA called Marx towing out today and we had our truck hauled all the way to Stockton. Their driver was professional, courteous and quick.
The flatbed rig they used for towing was of very nice quality. If we ever have to use AAA again and I can request a local tow company I will be sure to ask for these guys.

Horrible service! The drivers are NOT mechanics and have NO reason to be under your hood nor arguing with the customer about what he thinks is wrong with the car. I called for a tow ONLY. My mom and I were waiting for the tow truck while my dad was across the street and the driver «Isaac» was very insulting towards us. My dad is a retired mechanic so we knew it was not what Isaac was thinking it was. We were of course very upset about this. Isaac then got permission from his supervisor to drop our car and refuse service. I have been trying to get my car towed for 2 days!

Driver was a little rough around edges, in other words he could use some customer relation training. After the first 5 minutes talking to him, just tried to stay out of his way. He did know how to transport my vehicle which was why I gave 4 stars instead of a 3

On Friday, February 20^th, I turned into a Walmart parking lot to get back to the 101 entrance south when I hit a curb and my right front tire popped. I called AAA who reassured me a tow truck would arrive about 50 minutes later since it was rush hour. I wasn’t able to give very good directions but 5 minutes later, Armando from Marx Towing showed up. He quickly changed the tire to my spare and reassured me that driving back to my home in San Luis Obispo would be just fine with the spare. Luckily, it wasn’t a donut.
I’m very impressed with Armando’s professional and personable manner and how knowledgeable he was. And I was very reassured that driving back to SLO with the spare would be fine. And I was. I highly recommend Marx Towing.

Ryan showed up with a flatbed which I needed for my electric car after it ran out of juice. Super capable guy who cut his Sunday dinner short to respond to our call. By the book, Ryan strapped the tires instead of the body hooks. He explained that this technique insulates from electrical shock, and protects the vehicle from damage.
Thanks Ryan!

First part of Service was great. When the driver and I reached our destination, during the unloading my van door got stuck on something and was bent. I was Not upset things happen. I sent a message to Marx Towing about what happened. Waiting to hear from them now. Depending on their response. I then will finish my rating. (part 2) Hopefully it will be 5 Stars.

Lack of detail by the dispatcher cost me a dispatch to dispatch of $ 175 for nothing. They were not clear on their requirements and then made me pay the amount regardless if it was their fault. Use Barracos towing way better service, attention to detail and pricing. I am never using this business again.

My daughter was in an accident and both cars were totaled. Marx came and towed them to their yard, so I dealt with them and my insurance over the next day or so. Having dealt with a tow company before, my stomach sank at the thought of doing it again. When we went to Marx to clean out her car, I was really surprised by how nice the guys were. A bee had set up house in the car and a guy came over and took care of it for us. They made sure we didn’t need more help and told us to let them know if we did.
I was really pleased!

Your service was outstanding. You towed my RV on 9÷3÷13. You kept me updated on my status. Jesus took pride in his job and his truck. He was a gentleman.

I woke up to a car that wouldn’t start this morning. Ugh. Not a good way to start the day. It seemed to be the battery, so I called AAA. Silvester with Marx’s Towing was at my house within 20 minutes. He diagnosed the problem which was indeed only a bad battery. He jumped the car and got it started. Then I was thinking I would have to get the car to the service station and wait for a new battery to be put in. Well, to my surprise he had new batteries on his truck. I was stoked. Silvester had the new battery in and my car up and running in 30 minutes. He made my day. Thank you Silvester and Marx’s Towing. Such a great experience.

I had a flat, Nolan responded. He is one of the nicest guys I have ever met. Changed the tire fast, checked the air in the spare. Excellent.

I was dealing with a dead battery crisis, and Peter saved me! Quick, smart, and professional– just what anyone dealing with car trouble needs.