Frank from Master Tech Video is my ally when it comes to warranty repairs on my quirky Samsung Smart TV. Samsung has not been easy to deal with, but Frank has smoothed over all the frustrations over faulty parts from Samsung. He even explained how my TV works in language that I understand! In all the areas that matter to me(politeness, ease of scheduling, on-time performance, and effective repairs), Master Tech Video is a solid, 5-star company.
Gary G. G.
Rating des Ortes: 5 Gilroy, CA
Frank came to my house today and repaired my TV in less than an hour. You can’t beat that for service.
Duncan C.
Rating des Ortes: 5 Morgan Hill, CA
Master Tech Video recently did some warranty work on my 11 month old Panasonic TC-P54G20. They called to confirm the Panasonic scheduled appointment(a week away) and rescheduled the appointment so that they could be here the next day… on a Saturday… first thing in the morning, totally awesome! The chap called an hour before to confirm he was coming, turned up on time, even parked considerately in the drive way so as not to block in the other vehicles on the drive(VERY important for the Saturday morning kiddie taxi runs!). He explained the cause of the issue and the solution and even helps put the TV back on its stand, all in all an excellent service visit.