Quest Diagnostics

This place has ridiculous wait times even with a appointment. Even when it’s empty you still wait. The tecs spend too much time on the computer checking people in. They may be friendly but a lab draw shouldn’t take this long. Poor management.

Now I know exactly why this place has such bad reviews. I came on saturday and got there at 1104am, there was a few people standing outside. A lady walked out sayig that the door had been locked. The lady working, Sandra, said they were closed. I said that on the web it said they were open until 1pm. 2 other people had said the same exact thing. Sandra said that she knew and she had contacted someone about it. On the door under hours for saturday, it had the sticker numbers scraped off. There was nothing on opening time and a piece of paper saying 11am for closing time. The people in front of me waiting outside had been there about 10 minutes before 11, but they locked the door way before 11am apparently. There was about 6 people that came after me including a lady that drove all the way from Hollister. But Sandra did not care about customer service. Seemed like she only cared about getting out of work on time.

Don’t bother going to Quest Diagnostics — even if you have an appointment — you may wait 2 hours to be seen. Poor management, double booking appointments. If you miss your appointment time by minutes you will be out of luck. By the way, no where is this posted!
Obviously Quest Diagnostics has too much business and can’t treat all of their patients — so go to the other medical diagnostic company — unless you want to 2 hours waiting to have a blood sample taken.
By the way, other medical professions, if your a couple of minutes late for a appt, they understand traffic and commute issues and work the person in to be seen by a medical professional. This does not happen at Quest! If you happen to be late by even a few minutes you are immediately put into the category as a walk-​in patient.
So, how does everyone apologizing — get me back the 2 hours that I waited in their lobby.
Quest — don’t worry I will do everything that I can think of to help reduce your patient flow so that folks don’t have to wait 2 hours!!!

The Good: Nice area
The Great: Clean friendly environment
The Amazing: Fast in and out

I was a little concerned going to this location from reading the other reviews, but I had to drive almost 20 miles to get there, and didn’t want to have to go even further. I walked in 5 minutes prior to my appointment time to a full waiting room, so I thought I would be waiting a long time. Apparently those folks were walk-​ins, because the staff called me in right away. Everyone was really nice and they handled everything promptly and efficiently. I will definitely return in the future, but will always make an appointment in advance (which is very easy to do online).

Came in this morning at 8:30 with no appointment for my twins to have lab work done and I expected a long wait based on reviews. There were approx 7 people ahead of us and I only waited 30 minutes! Was so impressed with the efficiency! Very pleasant experience and the staff was super great with my terrified 4 year olds!

Omg longgggg wait time!!! I’d consider going somewhere else! I think they’re just short staffed or aren’t organized in their workflow?!? There’s only one person answering calls and inputting patient info in the system. And one person doing the blood work. This is the only office in Gilroy, you’d think they’d accommodate the demand in people that visit this office.
Don’t let this place be you first option! And don’t bother if it’s a fasting Blood sugar test, you’ll be starving because of all that waiting!

This place sucks… they treat you like cattle and the staff all needs a training course on customer service and sensitivity.

These guys had better appointment times than Morgan Hill, so gave them a shot, and they were great. I made an appointment, and was seen straight away, in and out in 10 minuets. Easy! The staff were friendly and efficient.

Took my client with developmental disability for a routine tsh lab in this location. We normally take him to the one in Morgan Hill but the earliest appointment open is in this location so we decided to set it up. Everything was going well with registration up until it was our turn. My client was clearly having a behavior and was constantly moving around. So the lab tech lady told us (hence there’s another staff with me), that she can not do the blood draw if my client is moving a lot and in which I replied that I understand. So the tech proceeded with putting my clients info on the computer while my client, coworker, and I waited behind her. My client being developmentally disabled acted out and accidentally hit the lab tech on her buttocks. She turned around and told me and my coworker that she won’t do my client and she bolted out of the room and went to the front desk and told her coworker that my client hit her in the butt. She asked her coworker if she want to try but since she was sitting behind the desk, even if I didn’t see her face or hear her reply, I can definitely tell what her answer was… no. I understand that she got hit but being in the medical field, I expect that she would understand that there are different kinds of patients out there. And what pissed me more is that she blatantly told us that she won’t even try to take care of my client. I mean that’s why there’s 2 male staff there to hold him down. If all lab techs are just like her then I don’t know what kind of medical care developmentally disabled patients will have. She’s clearly in the wrong profession if she can not handle different kinds of clientele.