Sherwin-Williams Paint Store

Came here during the 40% off sale. I love the paint here its much better quality. The girl who help me was friendly and knowledgeable

Writing this review is hard. 5 stars for the manager there, Gus! 1 star for the lady who manages the place on the weekend. First off, their paint is way to expensive. I am not sure how this place expects to stay in business. Kelly Moore and Behr paint and primer at Home Depot are such great paints, and the customer service they offer makes it even a greater value. I don’t mind paying extra for good paint, but at least provide some customer service and back up the product. So about 2 years ago we bought a new home and the builder left us the colors. We went to Sherwin Williams and had 3 gallons of very expensive paint made, that we wanted to use as touch up. It cost us almost 180.00. One of the colors — the house base color — turned into this horrible thick rubbery goop. It was an elastimera type paint. Yes, it was appropriately sealed as were the other two cans. In fact, the other two cans remained perfect and pourable. We took the can in over the weekend while the female manager was there, and asked her to see if she can add something to it to thin it and give it a good mix so we can use it, as the can was ¾ — if not more — full. Her response, NO! She said she will have to make another can. We said that is fine, and she didn’t tell us she was going to charge us. We came back a few hours later and she wanted to charge us $ 50.00, which she said was 30% off, and would not budge because it was made in 2013. We declined and left upset. The next day my husband spoke with Gus, who as I said, is such a reasonable good guy, and he gave him the new can for free. He also said if the can was left open — which it was not — the paint would not have looked like it did, but would have been hard, and that he never saw paint to this before. Exactly! As for buying it in 2013, it was almost full and the other two cans didn’t do that at all.
That being said, when you are going to charge that much for paint, and there is so much competition around, the least you can do is accommodate customers and back up your product. Sherwin Williams needs to look at little closer at who they are putting in those positions, as in the case of this women, and determine if it’s worth loosing business over. Thank you again, Gus!