Sprint Store

If I can give this place 0 stars I would. My boyfriend came in because he broke his phone and they’ve told him he was unable to get a new phone because he had to call customer service and make a payment and wait 2 days. I called a sprint in San Jose to confirm if it was true and they said no so I told my boyfriend go back and they still didn’t let him get a new phone.

SPRINT’S Corporate website TOTALLY SUCKS.
It is so circular, sending you back to the same page to re-​enter the same data, over and over and over and over again.
I can never get to the page I want to. Simply trying to upgrade a telephone, their website gives me the total run around.
This is the fifth time in 3 years that I have had to deal with this CRAPPY WEBSITE. Since I cannot get anything done on their website (except clearly see how much I owe), I am always forced to go into a local store.
For some reason, the stores do not have the same upgrade deals that the website shows, so I have to have them call someone to get educated… while I waste my life away dealing with Sprint.
Really, there has got to be a better way…

I was treated well at this store, but the employee who helped me did not know what he was doing and ended up adding a line to my account instead of upgrading the account I already have had for 12 years. I traded in my old phone and when the bill arrived it was still listed as one of three devices. I should only see two devices on my statement. I called Sprint customer service and that gentleman explained that a new line and number had been added with the purchase of the upgraded phone and that I would have to go back to the Gilroy store to get my new phone to match the account of the old phone. Another trip to this store is not convenient, not do I look forward to the obstacles they will probably put in my way when they took a phone without deleting the account and the new phone has a different number that they insisted was necessary even though I told them that made no sense as I was only upgrading the phone and plan and not adding a new phone and plan. At that they said they could not help me. Do not use this store. Even the corporate help line could not believe the lack of knowledge by the employee at the store in messing this up.

Excellent service, and great thanks to Violet who with endless patience managed to resolve issues with my iphone that refused to charge.

Went to this place at 11 o’clock, turn around for about 10 minutes before anyone acknowledge me then SAT around for an hour waiting for simple service. Ask the person why it’s taking so long and he told me they schedule the lunches during peak hours. How stupid can you be. Ask for a SIM card then was told they don’t sell them or have them in stock. What kind of Mickey Mouse store is this? Shame on management on the local all the way up. Sprint is horrible service sucks people are rude contracts are a joke. They paid about the same when it all came down to it for Verizon. Why I left I don’t know. Was promised by Bill to be much lower than it is.

They were having a promotion to get a free upgrade for my iPhone so I tried to redeem it on my phone but they system didn’t allow me to because I needed to turn in my old phone. It offered to make an appointment for me the next day and I made it to this Sprint at 10:30 am. When I showed up a little before 10:30, I told them that I had an appointment and they said to wait a little. When 10:45 came, I was finally acknowledged but the employee told me I didn’t there were no appointments showing up for 10:30 but she still helped me out. She asked me why I was trying to get an upgrade if my contract wasn’t due yet and I told her that there was a promotion online from Dec 7 – 11 and the website told me to come here to upgrade my phone. She said this was the first time she heard of it and called her manager. Her manager first asked to inspect my phone so I let her and then told me that I wasn’t allowed to get my upgrade because the promotion expired yesterday and that I would have to pay $ 140 to opt out of my contract and an extra $ 50 which she didn’t tell me what for. So I just left and ended up wasting my time.

We made an appointment. We arrived. We were not even acknowledged and told the appointment basically meant absolutely nothing. Waited half an hour and were not acknowledged or serviced. A girl working informed me she could do nothing to help us. I’ll be honest sprint is fairly consistent. I rarely get good service in person.

Excellent service from Sam today!!! I walked in with 3 people ahead of me and still he remained customer focused when getting to me. He was professional, knowledgeable and technical but, most important, helpful and really seemed to care about a customers’ needs. Going forward I’m only asking for him if i walk in again.
Note to Sam’s Manager; «Sam is the type of Talent that you need to retain as companies out there are trying to covet these types of employees. He also gem as he speaks two languages which is an asset in today’s market.»

I work retail so I completely understand closing up at night and being understaffed. I came in wishing to switch my girlfriend from her loser carrier to sprint. I was raving to her how they are different than the rest and so personal with their experience but must have came in at a bad time. We were completely ignored and not even acknowledged. Again I can understand being busy but the whole time not even a word was said step your game up please

I don’t own a cell phone, I know, really I don’t, but my husband does, and he has had a horrible experience with the service. He has a contract for two years, and thank goodness it’s almost over. I can’t tell you how many times he doesn’t receive phone calls. My son is on the service with him, and the same thing happens to him. They paid around $ 180.00 a month. There are so many other services out there that are cheaper, but he uses it for work, and wanted to make sure he got the best possible service. It has been a nightmare for him. Missing important calls. When he went to the store, they were closing in 10 minute, and he was told he could handle this over the phone, they didn’t help him at all. He had already contacted them on the phone, but nothing helped.

We could have left here with a smile after a couple minutes, but store employees decided to be rude and refuse an exchange. It took half an hour to get them to honor Sprint’s warranty policy.
Ahad was the name of the first guy that attempted to help my girlfriend. The object in question was a sprint brand charger for iPhone 5 She purchased August 2014 covered by a limited one year materials and workmanship warranty under normal use. In the following months of course the iPhone 6 came out but shares the same charger. My girlfriend tried to exchange her defective charger while I waited outside. She was told that because product packaging had been redesigned with a new SKU code they would not exchange the item and 14 days is the limit for refunds. I walked in right at the end of their conversation as she walked out of the store in frustration. The employee immediately started bad mouthing my girlfriend to another customer waiting that had been making rude comments («I like when girls wear yoga pants»). I suggested maybe she would call the 800 number for better customer service. We left.
She indeed was told by sprint customer service over the phone that the store employee should simply give her a new charger. They offered an account credit in the amount, but we need to charge the phone today!
I walked back in the store and talked to Matt the customer sales leader and explained the situation. He told me the same garbage about the SKU code and I read him sprint’s warranty directly from their website. He continued to refuse and tell me he was the only supervisor until I started demanding the general or regional manager’s phone number and telling him how helpful sprint’s phone customer service reps are.
He finally said angrily «fine let’s solve this right now» and promptly handed me a new charger.
I was very satisfied to get what I want as a customer but it was really stressful. After I read other reviews about this location’s terrible service I’m not at all surprised.
Call sprint’s customer care, definitely don’t go to Gilroy to solve problems or get help!

I have not had this bad of an experience in a store in… I can’t even remember how long. I bought a phone accessory that did not work. I just wanted them to stick to there warranty and what I was told when I purchased it. They refused to and treated me horrible. When I called sprint they said that was not right but all they could do on the phone was to credit my account with the amount it was worth. They need some new people working in this store or they are going to loose customers with cell phone accounts all over a simple exchange in a store.

If I could give this Sprint store several minus stars, I would.
My husband and I went into this store with intentions to change our carrier from. ATT to sprint and purchase new phones.
We were motioned to the back of the store by a girl waving her hand at us to come to her at the back of the store. Once we realized she was motioning us to come back, she never greeted us with a hello, or what can I do for you. She just stood there and stared at us. She offered us very little information and she was rude.
We walked out and decided we would stay with ATT.
Heads up to Sprint– if you want new customers, you need to educate your employees on what they are selling and and make customer service programs mandatory.

Simply the worst sprint store I have ever seen. Rude, unprofessional, and incompetent. Avoid this sprint store at any and all cost. I will drive to San Jose before I ever step foot in here again. I am a very mellow person, but with in ten minutes my blood was boiling and I found myself yelling at the rude incompetent woman behind the counter.

Really bad customer service i showed her some thing in my phone and she was like what im a reading. But ina really rude way. And in the people in the back of us she treated them in a good way. Never going back here

Terrible customer service. Doesn’t even acknowledge you or at least tell you they’d be with you in a second. Made an appt at 3:15 no one talked to me til 30mins later. Mgr desiree is a b. Sprint needs to get rid of her or else ur gonna lose business.

I changed my carrier AT&T to Sprint the service is horrible but I guessed you get what you pay for. First of all the «manager» at this branch is horrible I dealt with her a month ago about a screen protector for my phone. I bought a lifetime warranty screen protector I showed it to the blonde lady there she made me take it off then she checks stock for the item and they don’t have it in stock, I’m stuck with a broken screen protector so she tells me to throw it away because the have the receipt in file. I call week in and week out for the next month, they don’t know when they are receiving shipment for the invisible glass shield. Finally I come in to the store in person this lady remembers me and our situation she then tells me she needs the broken screen protector to send back to manufacture but I mention «you told me to throw it away» she then stupid and says «I don’t remember our conversation I deal with thousands of people «the only way I would get my screen protector is if I bought it again or buy $ 75 worth Really? she couldn’t do anything for me I wanted to talk to some one higher but unfortunately she was the highest I couldn’t even get store credit? A credit on my bill anything? this is why I am writing a bad review for this branch.

Worst Customer Service ever! I was looking at the phones and the alarm went off on accident. I apologized, but that didn’t stop the sales lady from rolling her eyes at me! Also all the phones were off! To make it worse, the sales person lied to me! She said I had no upgrade and I had to use their easy pay system to buy the iPhone 6 at retail pricing! I went to Best Buy next door and they told me that I was right and I did have an upgrade! I spent half of what I would have spent if I had taken the sprint store at their word! Wow never never spend your hard earned money at this sprint location!

Horrible.
I went into sprint with my girlfriend to try and figure out her options for her broken screen. The MANAGER did next to nothing to give us the proper information, basically only telling her «you’re going to owe a lot of money.»
We had to travel 35 minutes to San Jose TWICE just to get a real idea of what we had to do move forward. The two men I talked to in San Jose were very professional and EXTREMELY helpful. The store on Tully was great even though he basically delivered bad news. The other gentleman worked at a different sprint store and made our day brighter even though we spent money on, we still had options.
The Gilroy store manager should be questioned or under review for his customer service. He was flat out unwilling to help us!

Horrible service on three different times. Sales person lied about ipad deal. iphone they sold me did not work and they would not make it right. Store employee rood and did nothing to help with my concern. Avoid this store avoid sprint.