TrailersPlus Gilroy

I went to See Grins parts dept. 3 times in the last couple of weeks on different issues. I dealt with 3 great parts people, Daniel was very, very knowledgeable and helpful. Karen was a wiz, I think she could have found the items for me blindfolded. Then I called in Saturday to follow up on a part I was waiting for and Derrick gave me the status right away. I was very pleased, because previously I was not pleased with the laid back attitude of some of the other associates in parts.

I called to make a last minute appointment over the holidays regarding an electrical issue. All the lights on my trailer worked except the running lights. I was thinking something was wrong with my trailers electrical and couldn’t figure it out.
They had Nick look at it who within 15 minutes pinpoint the the issue to a fuse inside my engine bay. Nick fixed it for free, told me merry chirstmas and a handshake later I was on my way.
I should add that I would have been more than willing to pay the fee even though it was a small item they found quickly.

Bought my 6 X 10 Van Trailer from TrailersPlus a few weeks ago. I first noticed TrailersPlus by googling and was comfortable with their website and even more so when I visited the Gilroy TrialersPlus site. Great location, and what an inventory they have. Since I needed some specialized space to transport personal belongings like my Piaggio MP3 500 and a Hebb 700 e-​bike every square inch counted in all directions. Salesman Dave did a terrific job lining me up with the perfect trailer. Also the comfort of having good warranty and service available Nation wide made it a wise decision to deal with TrailersPlus. I highly recommend the Gilroy site. Between Dave and Nick it was a great experience driving away with my Van Trailer. Highly recommended! In 7 days I will start traveling with my 1995 Fleet Flair, towing my 6X10, looking forward to a new adventure, You can follow me on Facebook under Simon Lodewijks… Happy RV & trailering

Oh man. I should have read the other review here before visiting TrailersPlus. In my case, I looked a number of utility trailers they had on the lot and settled in on a 5×8 that was a little beat-​up, but cheaper than a new and clean one they also had available. After having to leave and return buy my own tow-​ball (odd, you think they would have those in stock) I was shocked to find the price had gone up significantly versus what was discussed. The rational for the extra charges was I was paying with credit card (uh, what?) and they wanted to charge fees to essentially fill out the DMV forms. Ultimately I had the same experience as the other reviewer. They tacked on a bunch of BS fees and didn’t tell me about it until it was time to settle the bill. I walked away from the deal.
In the end I purchased the exact same trailer from Lowe’s for less than the original list price at TrailersPlus and with none of the credit card and paperwork fees saving hundreds of dollars. Oh yeah, and the one from Lowe’s is in showroom new condition unlike the scratch and dent I was considering.

These people advertise on Craiglist as the best price possible. Do not believe that. Their customer service stinks. They sold me a $ 1500 flatbed trailer that I needed to tow a new UTV. After getting the trailer home. I realized that there were no tie-​down anchors at all. This is a basic necessity for towing vehicles. There wasn’t even an option for this and the manager Randy said the company doesn’t allow them to install anything like that. He told me to put the tie downs on the wire mesh on the trailer sides, a total joke. Do not use TrailersPlus they will nickel and dime you for everything, spare tires, tire brackets, even the wiring assembly.