Ulta

Came in yesterday for a face wash I normally use but was interested to see what else I could find. I got to the middle of the store and was greeted by Stephanie. She gave me so much information and also referred me to some other products which I ended up getting instead and glad I did! She was super knowledable and answered all of my questions. I will definitely be back and hope she is there to assist me. Ulta you have a great employee!!!

Just want to say I had a great experience recently at the Ulta Brow Bar in Gilroy CA. My daughter made appointment for me to have my brows waxed and shaped and I was very nervous about whole process. My appointment was with Kali and turned out to be a very fun and relaxing experience. She explained everything she was going to do and made me feel very comfortable and of course my daughter just had to record my very first eyebrow shaping. LOL. I was very happy with results and would definitely recommend Kali. She has a great personality and is very patient. I already have my next appointment scheduled too!

I’ve been meaning to make this review for a week. This review is for BIANCA at the Salon at Ulta. I went in last minute friday night to get make up done. She took me in and she was so nice and personable. Not only that but my make up was on point. I will definitely go back to her sometime!

[TIP] 11:00 — 6:00pm on Sunday. NOT 10am! The Unilocal hours need to be updated.
The facility is as clean as it can get, I assume. However, I’ve experienced way better customer service in locations like South San Jose and Sparks, Nevada. Returning items is not a problem and super easy, even if you no longer have your receipt. Really great rewards program and there’s always some type of promo going on. I just wish they had more fo my favorite items in stock.
Brands I love and can’t live without:
–Lorac
–Stila
–NYX — great colors and deals on matte lipsticks and lip glosses
–Bare Minerals
–Urban Decay
–Smashbox — great primers

This place deserves 0 stars. The employees are incredibly rude and they know nothing about what they are selling. Half of them don’t even wear make up. They are always out of everything and are too lazy to check if anything is in the back or restock it. Seriously, just walk in and all the shelves are empty. Just go to Sephora, they’re real make up artists and actually have product knowledge. They’ll help you with great customer service and even make you samples of their products. Not to mention they’re incredible return policy.

Soo so disappointed in the salon since Laura left… horrible service… Shame on you Ulta!

Products are always fun to browse through and easier commute than sephora. The customer service is not on top of it because you always feel like you are bothering them… There lines are always long, which gets frustrating but I still shop here when I need product and not in San Jose

This store is always out of products. I went for two items tonight… both were out of stock. I asked one Hispanic woman for help and she acted as if I was bothering her. I didn’t see her name. The man at the front check out was nice though on the plus side.

To this day, I still love coming to Ulta for most of my makeup and skin care needs. I love that they have the points reward card for your purchases. I go to Sephora for the other brands Ulta doesn’t carry like Make Up Forever and Nars. I especially love that Ulta has several travel size items to purchase by the register because sometimes I would like to try different brands without purchasing the full sized items so that I could also figure out if I like the quality and if my skin reacts differently with the product itself. Saves me money and I get to explore other brands and products!

The girls who help you at with the makeup are very rude. You ask for their help and they give you that look, that just says «uh, why are you bothering me». They give you no good advice and their makeup looks pretty bad. Once you know what color of foundation you are or what product you want, this store is only good for coming and picking it out yourself.

I love coming in here and browsing all the different mascara’s, hair products, fragrances and nail polishes from all different brands.
Customer service is not that great… I don’t know if they just don’t know or just don’t want to bother. It might be a combo of both. It’s hit or miss with getting help in this store.
I like their rewards system. And they have some good sales too. Returns are smooth as well. Prices for their drug store make-​up is higher than what you would find at target or Walmart. But their shelves are usually always stocked where as the drug stores are not. So kinda worth the extra buck or two.

I’ve been here before and everything was fine. Today we went in a while shopping around my ederly mom tripped over a shopping basket. Myself and my father ran to her aid and she was seriously hurt. The associate that was working there came over and picked up the basket and walked off. She didn’t even ask if she was okay. I had to escort my mom out of the store. Unbelievable.

Love going here. Except the girls can be rude at times. other close one is in Gilroy so i have no choice but to go here

I’m tired of the girls working there thinking they are better than eveyone else. I really wish they would hire better people to work here.
They are also REALLY bad at informing people of their points. They offer rewards but they don’t even inform us of them. Really.
ALSO I have made about 3 or 4 appotinents with my mother in law to get a facial and EACH time THEY cancel! Seriously so unprofessional.
I seriously love Ulta and all it has to offer but I think that the girls there need a little bit of a reality check. I’m not sure if it has something to do with managment or what.
Of course I believe the employees should feel pretty because they are but they should never look down upon their customers.
I wish I could shop here more without feeling like eveyone’s watching or judging me.

This place is in desperate need of a new manager who will promote customer service. The manager herself is ver nice and helpful but it seems like she doesn’t relay that message to the rest of the team. I went in there with my sister the other day with hundreds of dollars in hand, both ready to be sold into almost anything. We went straight to the make up both sat down, literaly 10 feet from 4 different employees and sat there for about 5 minutes, we straight looked at them the entire time, they made eye contact 3 times but yet their conversation seemed to be much more intriguing than helping out customers.
That was the 3^rd time I’ve walked in there, hoping the first and second time that place lacked customer service was due to the amount of people that were there vs number of employees, but this time around, there were 3 cashiers and 4 on the floor and maybe about 12 customer, all of which were helping themselves to the products, but not a single employee approached us.
It’s a shame they don’t promote customer service here, they’re losing out on a ton of money. This place would totally save a trip to Sephora in San Jose for a lot of people in and around town.

Everyone at this location is helpful but Andy is amazing! I’m a regular customer at this location I love it. Unfortunately they never have what I want in stock, I was in yesterday and noticed they don’t have much in stock… I’ve spent lots of money in this store and they have only given me samples ones and that’s because I asked. They also need to keep their store organize. No matter what ppl always find something to buy :) I hope soon they get a big shipment or hire new people to keep their store well organized. Customer service is very important to me and if they don’t have much in stock then I don’t believe it’s their fault.

The people who work here are always so helpful! They love to help show you how each product works. And because there are so many product lines here, they can show you the different ones at different price points. — definitely an advantage over Sephora — so many products at different price points for your needs.
Also a great place to get things for a girls night in.

I wish I could give all the products in the store 5 stars.
The service is definitely 1 star. I have come in multiple times and dropped HUNDREDS each visit and was never asked if I needed help or offered a basket/​bag while struggling to carry items around the store. I’ve been stared at is about all…
Also, was told something was out of stock when I drove from out of town to this location when it the website said it was in stock. Apparently they «just sold the last one» while I checked IN the store!!! Hoarding the Urban Decay Vice LTD palette? I think so…

Andy the Clinique guy is the only reason this place gets any stars at all. He is AWESOME. Sadly, nobody else in the store comes close to Andy.
First, I don’t care if somebody says «hi» to me when I walk in the door. Personally, I find that irritating. It’s not like we’re friends and they are happy to see you. HOWEVER, I hate with a passion when I’m standing there waiting to be rung up and the clerks are discussing lunch or breaks or whatever. It’s like, «hey, see me? I’m the customer! And I could give a rat’s butt whether you ate bad Taco Bell or not.» Many times I just walk right up to the clerk, plop my stuff down and stand there while they continue whatever conversation they are having. It’s irritating and rude.
Then there is the stock issue. I use a specific shampoo. I went in one day and they didn’t have any. No worries, I tracked down an employee and she said it should be in the next delivery. I came back a few days later. No shampoo. A week later. No shampoo. A MONTH later. No shampoo. Each time I spoke to an employee who said «it should be in the next delivery.» 6 weeks go by and I finally get an employee and tell her there is no shampoo. She says she will email the inventory guy. A week goes by. No shampoo. I email Ulta. 6 MONTHS and finally! Shampoo! Thank goodness I was able to get it at Sephora or my hair would still be dirty.
I also use a specific skin care line which has its own section in the store. I go in one day to buy moisturizer. None there. I ask an employee if it’s on order. I am told «Oh, I’m not sure. We don’t sell much of it, so we don’t stock it a lot of times.» UM WHAT? Clearly it gets sold if there is nothing on the shelf and it has a prominent display of its very own.
I give up. This place sucks so bad it makes me drive to Sephora.
ETA: The reason I wrote this review? Three weeks ago, I went looking for Urban Decay mascara. Yeah. For three weeks, it hasn’t been in stock. But the employee I tracked down said it should be in soon. So there’s hope. No. No. There is no hope. I will just go to Sephora.

Well it’s true, I came here with high hopes and past reviews are spot on. The customer service was horrible. Not sure why I wasn’t acknowledged the whole half an hour I was in there. 3 different clerks just passed me by. I wonder if it was because I’m asian? Not to be racial but all the white people were being helped. I didn’t even get a «HI». Not even a smile.
I’m from Hawaii and wanted to give the benefit of the doubt. I’m sad that people in this customer service industry can’t give good customer service to everyone-​equally.
I had a couple of hundred dollars to spend in there but oh well, it’s Ulta’s loss. I will definitely try a different location and skip this one whenever I come to this location.
Maybe Ulta should work on customer service skills. if I see more positive reviews, i may be back to chance my experience again. Please try harder to improve.