Mr. Rooter Plumbing Of Portland-Vancouver

Ryan came to our house to fix an issue with our plumbing backing up. He found a root blocking the drain. He tried to cut through it the first night (he came out at 7pm) and couldn’t get the tool to go the correct direction. He apologized and promised to come back first thing in the morning, which he did. He was able to get going the correct direction and worked to cut through the root. His field supervisor Adam showed up a bit later to insure they were able to take care of the root. While he was at the house, he was using the house and noticed it was leaking at the faucet, which is tried many times to fix, he took the time to go the extra mile to fix the spraying issue! Ryan and Adam has the best customer service skills, something you don’t see much anymore. The block is fixed and they’ve earned my return device any time I have a plumbing issue! Thank you Ryan and Adam for going that extra mile. I appreciate it very much.

Our kitchen drain was clogged. Cody from me rooter came and hydro jetted it out.
Works like a charm now.
Very nice and professional.

The toilet was not flushing well. I snaked it. It was clear but still no clear flush. The one in the guest bathroom did flush well so it had to be an obstruction before the «Y» in the sewer line. They came out and snaked the line. He said he found not obstruction and perhaps it was the toilet itself and offered a new one installed. So what was a $ 250 bill turned to $ 900.00 in a few minutes. He put in the new toilet but when the plumber showed up to hook things up I heard him arguing with the technician about something not being needed. Brian (the technician) was supposed to get back to us to tell us what was wrong with the toilet. Absolutely no call back. The new commode works fine but we were victims of the old sales game: «sell, add on, sell up. Don’t be as gullible as me.

long story short, I was quoted over 500 dollars to snake a clogged toilet, tech said he had to use a camera to thread the snake into the right pipe. I declined and with a 29.95 home depot snake I retrieved grandpas tiddy wittys (don’t ask me how they got down there) from the toilet drain that’s right three minutes, that’s like 9000 dollars an hour, cmon now hiway ripoffs, avoid this company they will rip you off

On a night when not a single other plumber in the entire Portland Metro area was willing to come out and help us turn the water off to our condo (it had to be turned off to the entire building and the HOA lost the tool to turn it off), Mr. Rooter came through. Not only did their tech, Adam, drop everything and drive 40 minutes from Vancouver to get the water turned off after hours late on a Saturday night, but he helped re-​install the part that needed replacing with no additional charge and showed us how to remove our drain cover. We will be calling Mr. Rooter first from now on.

The toilet in my office had been running for several weeks and I called Mr. Rooter to see about having it fixed. The customer service staff was very friendly and extremely accommodating. They were happy to arrange a time for their technician to arrive before I had any clients in the clinic and he affected repairs that solved the problem without replacing the whole mechanism saving me over $ 100.
Very happy with my experience: highly recommend.

WAY OVER PRICED FOR THEIR SERVICES! I also wish I had read Dennis post. We had a leaking bathtub, that drip, drip, dripped.
Called Mr. Rooter who fixed it under an hour and charged us $ 400.00! Look on
as to how to fix a leaky faucet, I could have done it myself! $ 400 if highway robbery for such a simple fix. Will NEVER USE THEM AGAIN.

Your tech, Ryan actually showed up early, saying he could come back, but was right in the neighborhood. It worked out fine for me. He scoped our sewer line and found a break immediately. My worst fears were confirmed, but not surprising. Ryan then went to his van and had a very fair estimate worked out within 5 minutes. When I asked what I owed, he said it was no charge and told me to contact the office, should I decide to have Mr. Rooter do the work (no hard sell). The whole process took about 15 minutes. Quick, professional, friendly service, AND NO CHARGE? How does it get any better than that?

I wish I had read Dennis’ review (the one prior to mine). Mr Rooter is outrageously priced. I called to have faucets installed for the kitchen sink and 2 bathroom vanities. They do not give ball-​park estimates over the phone. So I went ahead and paid $ 70 to have them come provide a bid.
Their estimate was over $ 1500! When I questioned the plumber how long this job would take, he admitted it would be maybe 3 hours. I ended up getting the work done by American Unified Construction from Vancouver. They did it in 2.5 hrs for under $ 400. At Mr Rooter’s rate, this would have been $ 600 per hour! Unbelievable.
Please look elsewhere. Mr Rooter’s job is to root around in your pocket to bleed you dry.

The plumber performed his job well without any complaint. This star is only because I’m not allowed to give no star to this company’s management.
However, BEWARE of their charges as they are very excessive and outrageous. They do not charge by the hour like most every other plumbing contractor but instead charge by the individual task performed. Ten minutes or less to unclog a drain costs the same as if it took two hours to complete. Two hours work was invoiced at nearly $ 650 or $ 325 per hour — great work if you can get it.
When I spoke to the senior manager and explained that I have repeated need for their service and was happy with their plumber, I requested assistance with this extreme billing and was completely shut down without any discussion regarding good customer service and customer retention. Even when I clearly informed him that I would pay but never use their service again, he still stood his ground and refused to adjust his invoice one penny by telling me that he already had done so (???). It makes me wonder if in his mind I got a terrific bargain?
Bottom line, do not bother to call Mr. Rooter.