Ron Tonkin Dodge

I purchased a used vehicle from them in October. Shortly after purchasing the car it began to have some issues which included the check engine light coming on and the engine starting to shutter. I called up the sales manager who asked me to bring it in. After they took the car to Lithia Subaru just down the road they advised me of what the issue and the cost of the repair would be and the time frame.
I had to be out of town during the timeframe in which the vehicle would be worked on, the Sales manager was nice enough to get me a loaner vehicle for free.
After i returned the loaner to the dearlership he decided to take care of the costs that were involved in getting the car fixed.
Overall it was a great experience and they really took the time to help me, which i haven’t ever experienced from a dealer before.

Called in about a car they had posted online and that I had been looking at for a few weeks now, they had it priced for $ 4,000 over the highest Kelly blue book value.
the day before this I went and test drove and pretty much bought the exact same truck (same year, same model, same miles pretty much) and was priced at $ 8,500.
when I called Tonkin they promised me they would meet or beat anybody’s price on the car so I decided to go in and see what they can do. not only did they NOT meet the same price they didn’t even come close ($ 1,000 more expensive). it took until I was half way home for them to call me with an offer of $ 9,500 which is still $ 500 more than the value of the car in excellent condition (this car wasn’t).
Me or any of my family will NOT do business with the Tonkin name ever again, what a shame I thought they were a respectable upfront company but that’s far from the truth

Very little says more about a person or a company than how they handle things when a deal goes sideways. Ron Tonkin Dodge and its employees are exemplary in this regard, handling matters with the utmost integrity.
After extended negotiations, we were offered a truck at a price close to our mark. We accepted (and were elated), only to find out 90 minutes later that the truck had been sold previously by a different salesman. Extremely upset, I fully expected to be left hanging in the wind.
In fact, the sales team — from the bottom to the top — fully took care of us. Scott, Jeff, JB and Brian bent over backwards to help us find another truck in the area that would work for us. Brian Barnes, the general sales manager, personally spent a great deal of time talking with us about various options, listening to details about what was important to us, and scouring the area for inventory. The truck we ended up purchasing is fantastic & we are even happier with it than the truck that we originally intended to purchase.
The real story here, though, is about the customer service at Ron Tonkin Dodge. These folks work extremely hard. And yes, they are salesmen, and you may feel wary walking onto the lot — but you needn’t worry: you will be in good hands. They need to make a living, of course, but they really do care about your interests.
From the salesmen to the finance department to the service department, everyone we have dealt with at Ron Tonkin Dodge has treated us honestly and respectfully. This dealership has earned our loyalty and our gratitude. Thank you all for the excellent experience.

Great experience with this dealership. Walked in with a neutral opinion and worked with Scott and Evan, and a couple hours later drove away in a vehicle that met every need I had. These gentlemen were very polite and respectful and made the process very easy. I highly recommend them and will return when it’s time for me to buy again. Thanks guys!