Candlewood Suites Richmond North-Glen Allen

I booked a room at this hotel about a week ago for an upcoming trip to Kings Dominion. I got a slightly better deal by booking via the Candlewood Suites website and using my AAA discount. I initially booked one room for about $ 112 per night, but I needed another one, so I just called the hotel and added another room to my reservation. The total came to about $ 222.
From what I gathered on the hotel’s website, the suites have a bedroom with two double beds, and a living room area with a couch. I figured we could get two of those rooms (three people per room) and add the rollaway bed to make room for everyone. When I went online to book the room, I was given the option to add notes, comments, requests, etc., so I wrote «Please provide a rollaway bed in this room» in the space provided.
Check-​in was at 3:00, but we arrived a few hours later. We walked in and the front desk attendant proceeded to help me when I told him we were checking in. He asked for my driver’s license, my credit/​debit card, and my last name. I gave him everything, plus my AAA card (to get the discount), but he said he didn’t need it. He swiped my card, had me sign and initial two sheets (one for each room), handed us our room keys and told us where the elevators were. Checking in and out of hotels has always seemed like a long, drawn-​out process, and I’ve always dreaded having to be the one to do it. However, it was quick and easy here. Oh yeah, the lounge/​entrance area does not look like the one in the photos. It looks rather dark, depressing, and lonely.
We all went into the first room, which was much smaller than I expected. I thought I had booked two suites (with a living room area and a couch). The room was pretty small, but it did have a nice kitchen. My friend noted that the room had a full-​sized refrigerator, so I suppose that’s a plus (not that we planned to use it). Another plus is the fact that the rollaway bed was in the room, and didn’t need to be brought up after we arrived. The sheets and blankets were placed on the counter though, so my friend had to put everything on himself.
After this, I went to my room, and again, it was not a suite. Either I don’t know how to read or the living room area is made of the same material as Mermaid Man’s Invisible Boat Mobile. Also, there were some stains on the floor, and the room felt stuffy. I adjusted the thermostat on the wall and the room cooled down pretty quickly.
The hotel’s location is actually pretty convenient because it is located near a few late-​night stores and restaurants. We were able to stop at Wawa and Sonic before heading back to the hotel. While everyone else was hanging out in the other room, I grabbed my things and headed to the bathroom to shower.
I was about to get into the shower when I realized there was only one wash cloth, and it had been used to dry our hands earlier. I looked in the cabinets, underneath the hand and bath towels, and anywhere else I could think of. I found nothing. Here’s an accurate count of everything in our bathroom:
— One washcloth
— Three hand towels
— Three bath towels
I was annoyed. I called the front desk and asked if they could bring some washcloths up, to which I was told «Ma’am, there’s no room service. You can exchange them.yadyadyadya.» I’ll be honest; I stopped listening after I heard «No room service.» As I looked around, I also noticed a sign near the sink that said they have a weekly service that allows guests to replenish or exchange their towels. Where does this leave those of us staying for one or two nights?
I ended up taking a shower, but I had to use one of their hand towels instead. I’m sorry to anyone who stays here and uses them. If it makes you feel any better, we smelled fresh laundry as we were on our way to the elevators, so at least you know they do wash something in the darn building.
After I finished showering, I went down the hall to my friends’ room only to discover that while they did have more washcloths than we did, theirs were filthy and spotty. I held up one of their washcloths and one of my friends pointed out how dingy it looked.
The rest of our stay there was okay. The beds were comfortable (as were the pillows). However, the television in our room stopped working sometime during the night or early morning hours. I couldn’t find a channel that actually worked (all I got was static when I switched channels or pressed «input» on the remote). I eventually gave up and we ended up watching Netflix on my cousin’s laptop.
Check-​out was at 11:00 AM. We checked out early (at around 10:00). I turned in our keys to the front desk attendant, got my receipts for the rooms, and left.
I will most likely steer clear of Candlewood Suites hotels. Between the water pressure at the first one I stayed in and the dirty towels (and lack of washcloths) at this location, I’m just over it.

Having the opportunity to regularly travel by air and auto across and occasionally outside the country, not a professional hotel reviewer by any means, and not a regular business traveler — but as a primarily pleasure and needs traveler, I have developed as what I believe is a concise a method for measuring the worthiness of each hotel visited. My criteria are: 1) ease of access to and from public or private ground transportation [Score:3.0]; 2) convenient and safe parking [Score:4.5]; 3) access, accuracy and convenience of check in and check out [Score:5.0]; 4) atmosphere, ambience, public facilities, lounging areas and access to an office center and Wi-​Fi [Score:4.0]; 5) overall customer service — including but not limited to Hospitality, Support Services, concierge knowledge, communication, attitude and demeanor [Score:4.5]; 6) quality, cleanliness, value, convenience, amenities and comfort of rooms, beds, room safe [Score:4.0]; Taking all the aforementioned categories, I’ve devised a scale of 1 star to 5 stars with 1 being the worst and 5 being the best a hotel can be! This hotel rates a: 4.16. Most positive point (s) at this hotel are: easy access within confines of hotel, almost excellent service and attention and cleanliness. Most negative points here are: almost nill. Excellent price to value to amenities — what one would expect in convenience, cleanliness and responsive service while away from home. Your review helps others learn about great local businesses.

Rooms were nice, spacious, & homey. Shower water pressure was better than average but that’s where the good news stops. Not a single person that worked there spoke even half way decent English, it was like pulling teeth to make the TV work. Not even the coffee complimentary. They need some work in the customer service & hospitality departments.

I wouldn’t come here at all pretty much you have to pay for everything there’s no free breakfast. I came here for a baseball tournament in the summer with my boyfriend and we needed a place to stay so we stayed here and the guy said it was only $ 90 a day. As desperate as we were to find a place to stay for a couple of nights before we drive back to Connecticut we stayed here. After checking out for the place for four nights we realized that it was $ 110 a night and we weren’t aware of that. ALSO AFTER A MONTH OR SO I REMEMBER USING THEIR WIFI AND NOW I HAVE A VIRUS! THERE LOGOS ARE POPPING UP AND THEIR ADS ALL OVER MY MAC! EVEN WHEN IM HOME! IT WONT GO AWAY
SO DONT USE THEIR WIFI ITS A VIRUS. it’s been a month and I still have their logo on my Mac

I have stayed at many Candlewood hotels because we are IHG members. I wasn’t impressed with this one. The guy at the desk wasn’t friendly, the lady waiting to talk to him looked angry. So I might of walked in on something. Smelled funny very old place. The room was a room, clean bathroom.
They do allowed pets. The walking area is bigger than other hotels. It is clean and have poop bags available.
They have a gym but I did not like that there are no blinds up. People walking through the lobby can see you. It is also connected the free laundromat which means it gets hot from the dryer. I do like that it is right in front of the elevator. The TV in the gym wasn’t set up with cable so I had to ask the lady to set it up for me. She was very nice about it.
The area has a lot of stuff to do. Movie theater, trampoline place, a mall, and some restaurants. In walking distance
I would stay here again if it is only for one night.

This hotel is awful, the first thing you notice is the smell. The bed is also extremely uncomfortable and lumpy, I had horrible back and neck pain while staying here. If that’s not bad enough the air conditioning does not reach the bedroom so it is hot and stuffy, I could not sleep and ended up with headaches in the morning. I’ve never been so unhappy in a hotel, I’m actually still there and am going to see if I can check out and not pay for tonight. I’ve never been unhappy enough to check out early and even if they charge me for tonight I might still check out

After driving from Florida (in Nov 2014) in the rain on my way home to NYC, I stopped at this hotel with my dog because it’s supposedly canine friendly. It wasn’t friendly at all. The fellow at the desk was a sourpuss. Maybe the foul weather had affected him. I frequently use the Holiday Inn chain which Candlewood is part of and am a Rewards Club member. I was tired and wet and couldn’t find my Rewards number. I asked him to look it up in the computer. I’ve had front desk clerks look up the number for me before. He said he couldn’t do that… said the system wouldn’t allow him. I did find the number in my papers before I left and thankfully was able to get points for the trip. The suite was generally comfortable, but needed repair in some areas. I was on the side of the hotel facing the freeway and it was very noisy due to constant traffic. If you must stay here because you have a dog, ask for a room on the other side of the hotel.

Was not impressed but wasn’t turned off either! The hotel is pet friendly with an affordable pet fee. However the room was aged and furniture damaged. I have never stayed at a hotel where the road noise was soo bad. I felt like i was sleeping in the middle of the road. Would I stay again. Sure if I needed to brig my pet again. Without pet. No, I’d stay else where.

We called for a reservation on a Friday evening because we were going to get up early the next morning to go to Kings Dominion. We’ve never stayed at a Candlewood before, but decided to give it a try because they are a part of the Holiday Inn rewards program. The only room they had available had two double beds, and we are used to a King bed. We also have our 12 year old son with us, so we asked for a roll away bed. The person on the phone said there was not one available. When we arrived at the hotel for check-​in, we met Sonny, who was working the desk. I again asked for a roll away bed, and explained to him that there wouldn’t be much sleeping without one. He said they didn’t have any available, but he would be happy to bring up a stack of extra pillows and blankets to our room. About 10 minutes later, he knocked on the door and brought in a roll away bed that he had borrowed fromthe hotel next door! He also brought pillows and blankets and even offered to make the bed for us. When I travel for business, I usually stay at a Crowne Plaza or Hilton, but the service we received from Sonny was every bit as good as any four star hotel I’ve visited. We will absolutely make this our new Richmond stopping place. Thanks Sonny; we slept great :)

I travel extensively for business and always stay here when in the Richmond area. As a frequent hotel dweller I am always greeted by name at Candlewood. Michael, the GM, must memorize every guest and treats them like a returning friend. That’s outstanding customer service and means a lot to those of us away from home. Always clean and comfortable. Convenient to malls, restaurants and airports.
Highly recommended!

Great place to stay!!! I will be back for sure. The price was around 95 per night during the week and they do allow pets which was a 25 $ fee :(Our bed was huge comfy and lots of pillows!!! Their is a mall across the street and a Texas Road House which was nice.