Rooms To Go

The customer service we received at this location of Rooms To Go deserves five stars as does the selection. However, the corporate customer service and the quality of the furniture leaves something to be desired. My fiancée and I ordered furniture from Rooms To Go and waited anxiously for it come in stock and be delivered. When delivery day came, only half of our furniture arrived and two pieces had to be returned as they were broken. We had to set aside more time the following week to be at home so that our remaining furniture could be delivered, I’m still wondering how an entire couch was left out and not delivered. When we called corporate, they could have cared less. They credited our bill $ 50, which was nothing compared to the time we lost dealing with the mishap. The remaining pieces were delivered the following week. After having owned the furniture for a while, I’m satisfied with our purchase because we got a deal but «deals» usually come at a price, meaning that the furniture is cheaply made. The bed, while very beautiful, is not holding up very well and our sofa and loveseat is not the most comfortable. If you visit this location, be prepared for great in-​store customer service but that’s really where the goodness ends.

This furniture store has provided the worst experience I’ve ever had with a store. I purchased a table and side chairs on July 2. My sales associate looked up the available dates for the table and color chairs I wanted and they were all available starting July 14. Because I live an hour away, I had to schedule for July 17 when I could take a day off from work. Customer service contacted me on July 14 to confirm my timeframe. On July 16 I got a message (in the evening) that one of my chairs was no longer in stock and wouldn’t be available until Sept 24. Not only did I get no notice to either select another chair color, or cancel the order altogether (I had an event the end of July I needed the set for), but when I called the store, I was told supply and demand changed the availability. «We’ve been selling a lot of chairs.» When I said this was unacceptable as I had paid in full already, they told me my sales rep would call me back. He never did. I called back today and the manager was ZERO help. She told me what probably happened is they went to pull it and it was damaged. When I pressed further, she said she was speculating and she couldn’t tell me what happened, it was managed by corporate. When I asked for corporate’s number she wouldn’t give it to me! WORST EXPERIENCE. I guess my time off– and common customer service is of no importance. I warn you– DO NOT BUY FROM HERE.

You can’t beat the prices. My ex GF and I bought a living room set here for a reasonable price. Now that I’m on my own I was looking for stuff for my new place (without the GF, long story) I almost bought a dining room table but I’m not ready yet. The outlet is place to go if your a do it yourselfer and know how to repair things this is the place to go.

I purchased a dinning set from Rooms to go the chairs needed service on top of pieces of the table falling apart the agent whom serviced my table said he took pictures of the broken pieces on the table (which he didnt) when I called in they told me he didn’t which then went into your out of warranty now… When I had it serviced it wasn’t now since I’m out of warranty they wouldn’t fix the table being he didn’t take pictures and it’s passed my year warranty I will not be purchasing anything else from Rooms To Go again…

I Had a very unpleasant experience with Rooms to Go today. I had a small food stain on one section of my sectional couch, so called RTG and scheduled someone to come out and check it out, as the piece was still under warranty. I used my personal vacation time to stay at home that day so I could be there for the repair/​inspection. At the last minute, I received a call telling me that the technician would not be coming. As irritating as it was to lose that day of work, I rescheduled for the saturday a week later. Between the time of the initial no-​show and the rescheduled appointment, a small blue mark appeared on the piece (blue jean transfer.) I think it happened when we had guests over for our super bowl party which occurred two days after the cancelled appointment When the technician came out for the rescheduled appointment, he notated that spot and took pictures, despite the fact that it was not what he was there to do, and despite the fact that I had not requested it to be cleaned/​repaired. After almost a week without hearing anything back from RTG, I called today and after 20 minutes of alternating between being on hold and talking to someone who was having difficulties with her computer, I was informed that because of the blue jean transfer stain, my warranty was void. So, despite the fact that I never asked for the blue stain to be cleaned or repaired, and despite the fact that it occurred after my initial appointment that was cancelled at the last minute, I am stuck with a food stained couch that RTG will not repair. This is clearly a loophole that has been built into the warranty so that you can get out of repairing legitimately covered stains. The food stain would have been covered, and there is no way to repair the food stain without repairing/​replacing the entire piece, so because the blue spot is on an area that would also be repaired/​replaced by necessity, RTG is using it as an excuse to avoid paying for any repairs. I will certainly not be shopping at Rooms to Go ever again, and I would encourage you not to give them your business. You are clearly more concerned with the bottom line than with customer satisfaction. A customer-​focused business would have fixed the food stain, and if by doing so, it fixed the blue jean stain, then that’s a bonus to the customer. Instead, I’m stuck with a stained couch and no warranty. I am 35 years old and have a lot of friends who are in their late 20s and early 30s. They are buying houses, starting families, purchasing furniture, etc. I will do everything in my power to make sure they don’t visit Rooms To Go for any of their shopping needs.

This store has a lot of variety at really good prices… but their salespeople may not know the difference between traditional and contemporary when you tell them what you’re looking for.

We bought a sofa there in November and had it delivered just after Thanksgiving. The store and salesperson were fine. My complaint came in early January when the cushions started to collapse. This is less than two months after purchasing the unit and probably less than a month of use time as we were on vacation a big part of the period. After getting the RTG rep out to look at the sofa and dealing with the customer service people we were told that the sofa «was built to Specifications» and we had no recourse. Apparently their specifications include cushions that collapse after less than two months use. SHAME ON YOU ROOMS TO GO!!!