Advanced Radiology

My appt was scheduled for 8:20am. The only reason I came to Glen Burnie is because it’s the only location that does the service I needed on a Friday. I was told to arrive 15 minutes early only to be signed in after my appt time. I was asked a ton of PERSONAL health questions in front of 40 people in the waiting room. Um– ever hear of HIPAA?! Then I’m called back fairly quick to change into a gown that could fit a queen sized bed. I sat in the actual X-​ray room for 30 minutes waiting on the dr. I have to say, it looks a little dirty but the tech and the radiology doc were both incredibly nice!

Thank you Galina for excellent customer service and satisfaction!

The desk and scheduling staff are rude. At my last visit, I was completely ignored while two staff chatted on personal issues behind the desk. They didn’t even acknowledge that I was speaking to them. When I went to schedule a follow up screening per my doctor. The scheduling staff began questioning my doctor’s order on why this need to be done which I felt was none of her business.

If you are short on time and patience, avoid this place at all costs. The technicians are really sweet but my goodness the wait staff and the wait even when you have an appointment… ridiculous! Pregnant or not, the many times I’ve been here — the wait is just too much.
Be careful in the parking lot because the spots are tight and the facility seems clean and updated but remember to make an appointment if you don’t want to wait all day.

Absolutely rude check in staff. My appointment was for 7:20 am and I was asked to arrive 15 minutes early which I did. I signed in at 7:05 and sat until 7:28 before I was called. NOT because they were busy but because there was no one at the desk to check anyone in for their tests. When I got to the counter I produced the id, insurance card and the doctors order that I was told when making the appointment I needed to have with me and asked how long it would take since they were late checking me in and I had to be at work by 8:30. No answer was given. I asked why I was asked to be there 15 minutes early for check in when no one was available (at the front desk) for registration. I was told «you are asked to be here 15 minutes early to have you registered in time for your appointment». I responded «well I guess that isn’t working so well now is it». Then the receptionist asked about the medicines that I take. I was not told to bring this list and since I am going into testing did not want to carry extra things that I did not need so I did not have names and dosages available at which point things turned ugly because I said I did not have the list to know for sure nor did I have my reading glasses to double check the list pushed in front of me. At this point with no answer as to me getting out of there in time to be at work I decided to walk out and left. I have attempted to call management about this issue and have been told no one is available until Tuesday 10−13−14. Today is Friday 10−10−14. I have to say this is ridiculous. What business has no one in charge. Someone has to be making decisions.
This is not the first time I have had problems with this location (Aiello Center at BWMC) or this company. They charge co pays before tests that are not to be charged and I have had to fight to get the money paid back. You can not schedule an appointment for X-​rays and have to wait after signing in. Once I waited for almost two hours to register for an X-​ray but when I was taken into the area for the X-​ray all the techs were sitting around with nothing to do. When I told the tech that I had been waiting she apologized and gave me the number for the manager and told me it is a big problem. They sit and wait for patients yet the front doesn’t register them because they are too busy registering appointments and the X-​ray walk in waits. Totally unacceptable. I called management then and complained about the process and obviously it does not matter who you call and talk to things are still continuing.
After a few of the experiences with this location I started going to the facility at Annapolis on Defense Hwy. Totally different people. The staff is great however wait times are just as bad, but yet the amount of people going through the office are not as great as those going through this office since it is much smaller.
I truly believe there is a massive shortage on the needed staff to handle the customer base they are attempting to serve and I am tired of my time being wasted. I have made arrangements with my insurance company and do not have to use this company and will not ever again. I am very glad that companies in today’s economy can afford to turn away a single patient who nets them somewhere in the area of 10K a year in testing and that is just my co pay amounts. That does not include what they make from the insurance company.
I will NEVER EVER EVER walk into another location and will refuse service if there is no other choice. I only gave one star because I could not give negative scores.

This location is strange compared to the other locations I’ve been to. The main floor is nice but the basement with the MRI’s is creepy to me. It just wasn’t very cozy compared to other locations, other locations are more relaxing and quieter. This location is loud. The MRI area is right next to the elevator maintenance room which was pretty annoying to me. The staff wasn’t to friendly either they were running behind schedule and rushing which did not make me feel more at ease. I will not be coming back to this location I will drive to Arundel mills.

So I had to visit this place for my very first mammogram — oh, joy, WHAT a milestone. (/​sarcasm) However, my experience here was just perfect; it really couldn’t have gone any better.
I went on a Saturday morning and arrived 45 minutes early for my appointment; there was absolutely NO ONE in the waiting room and they went ahead and got me in and out of there. I don’t think that I was actually even there more than 20 minutes, maximum.
The technician, Valerie, was very efficient and friendly, and she was clear in her instructions as to what to do. The machine didn’t hurt that much, and she kept asking if it was all right, if everything was okay, did I need it turned down or up, etc. I was set very much at ease during what is usually a difficult procedure.
I was lucky; the minimum number of X-​rays were all that were required, and before I knew it, I was waving a cheery goodbye.
If you’re going to get such a procedure done (and let’s face it, every woman has to eventually), this is the place to get it. I’d give it the full Monty of five stars, but… eh, does anyone really enjoy having their chest flattened like a pancake?
See you next year, Valerie!

I have gone here twice for my daughter’s ankle injury. First was a walk in X-​ray, wait time was about 30 minutes for a two minute procedure. The second was a MRI appointment, which took about an hour for the procedure. The staff were friendly and the waiting area was ok.