An Extraordinar Limousine Service

They were great 2 years ago when I used them for the prom. this past weekend was horrible. late for pick up, no a/​c or lights, had to change vehicles, missed dinner reservations. Suggest you ask plenty of questions about the vehicle before you rent. a 10 passenger didn’t really accommodate 10 people.

We rented a 10-​passenger limousine from them for our wedding this past weekend to shuttle the bridal party, family, and us to and from the wedding venue. I can honestly say that this company has been nothing but professional and courteous to us the entire time we have dealt with them. From the moment I set about looking for a limousine rental, they have always been the first and fastest to respond. They called us a couple of days before the wedding just to go over final details with us. When it came to the actual day of the wedding, the limousine driver showed up early, and was friendly and courteous! Despite horrible DC traffic, we were table to stick to our timeline and everyone got to the venue when they needed to. The limousine itself was in excellent condition, and looked absolutely beautiful!
There was an incident during the wedding where a few of our guests had had too much to drink, and were being extremely rude to our driver. While I think he would have been well within his rights to refuse them rides in the limousine, he remained a constant professional, and still took everyone home at the end of the night. Despite what I can imagine to be a rough night for our driver, he treated my bride and I with the utmost respect and courtesy. My wife I were very happy with the services he provided. Tips were covered in the wedding package, but I wish I had been carrying more money in my wallet to compensate him for all the trouble he had to put up with.
I would definitely recommend AN EXTRAORDINAR LIMOUSINE!

Used their service for a Birthday Celebration on August 9, 2014 and I was beyond pleased with the service. There were no additional charges just the rate that was discussed with Nancy. My driver Gina was FANTASTIC! She called to let me know she was on her way and arrived 30 minutes early. She offered to help carry some of our items to the limo and most important she was PROFESSIONAL, COURTEOUS, and PATIENT during the entire day with a group of 18 women who had been drinking all day! We left items in the limo at the venue that were needed and when I texted her she volunteered to bring the items inside so that I would not have to leave out. At the end of the night she thanked me for using their services and then followed up with a text message to say Happy Birthday and that she enjoyed being our driver for the day. Despite previous reviews, which had me nervous up until the day of my event, I took a risk because of the reasonable price and I must say this company EXCEEDED my expectation! I would definitely use them again and will refer friends and family to them!

I used the service for transportation relating to a special event. Although the car showed up on time, there was a grease spill on the floor of the passenger area that most of stepped on before realizing. Also, there were surprise charges after fact, despite the agreed rate, which led to rude emails from Nancy Rehmert, the purported customer service specialist. I would never use again and would never recommend. Go with an honest, professional company.

I am only giving them a star because you have to in order to review them … but they deserve NONE!!!
By far the WORST company maybe ever. On April 5^th, we had them hired for my BFF’s wedding and the gentleman got there and I had a suitcase (a big heavy one) that I needed to be put into the limo as I was leaving right from the wedding to head back to Az. I told him that and he said ok. I go back into the house to gather the girls, come out and my suitcase is STILL just sitting outside! Finally he decides to get out of his seat (only because 5 girls carrying a ton of stuff couldn’t open the door ourselves) and our other girlfriend had to ask AGAIN for him to put my suitcase in the car.
Next we get into the limo… and it stinks and it DIRTY!!! Not just like, oh there was a smudge on a window. Nope… straight up dirt/​mud all over the floor, the ‘counter’ in which glasses and the ice boxes are were disgusting and worn. The tube lighting was all falling off, the video screens didn’t work, a speaker was completely broken, the back of the seats looked as if it was attacked by a lion and there was no music. So as we piled in and are like ‘WTF’ the bride notices there is no champagne nor the ‘red carpet’ service as she had purchased as the «wedding package». A bridesmaid asks the driver where these things are… oh they are in the front seat. Warm champagne and a small cooler of ice — but not that much bc he didn’t have time to go get any. And the red carpet? Yep, just sitting up in the front seat.
As soon as we got to the place we jumped out and the bride immediately called because this limo was now supposed to pick up her kids and groom. Since the bride was going out of town she asked them to call me first thing Monday morning to speak to a manager. It is now Thursday and I have heard nothing. I will be calling shortly but felt it was necessary to warn anybody of these people and their lack of customer service and pride in what they do.
If you would like photos of the limo, inbox me … I will be more than happy to share!

Limo was late because other limo broke down. Now we are waiting over an hour for them to take all of us back. Never will use them again!