Cab Connection

This is the absolute worst run cab company in the history of cab companies. The way they structure their business is awful.
Here’s how it works:
You call the main number to schedule a pick up (even for the next day). They take down your information and tell you you’re good to go. However, what they DON’T tell you is that they don’t assign jobs to drivers (as is done with most cab companies). Instead, drivers choose whatever jobs they want to take. So, if one of their drivers doesn’t take your job, you are out of luck.
And of course, you don’t find this out until a) you get a call 5 minutes before your scheduled pick up that Cab Connection is «still working on getting your ride.» Gee thanks. or b) you don’t even get a call at all and have to follow up with them when you realize that there is no cab there to get you at your scheduled time.
The best part is when you do get the call 5 minutes before your cab is supposed to be there, the operator asks if you still need a cab! Nope, actually I came across a flying magic carpet last night so I’m good, thanks! So you tell them yes, of course you still need a cab to which they say okay, they will continue looking for one. You then get another call about 10 minutes later asking, yet again, if you still need a ride… really, people?
My biggest issue with this company is the total lack of competency and unreliability. If the dispatcher sees that no drivers have picked up your request, I don’t think it’s a lunatic idea for them to call you far more in advance of 5 minutes before your scheduled pick up. What am I supposed to do with 5 minutes? I assure you I will not be able to find another mode of transportation within that time.
Unless you need some sort of very laid-​back leisurely ride somewhere, this is not the cab company you want to trust. This problem of having no driver happen to me 3 times this week meaning that I missed my normal train and had to wait for a later one, thus making me late to work.
I will never use this company again. Their customer service sucks and their entire structure was thought up by someone who doesn’t know one thing about efficiency.

I called this company the night before to schedule a pick up to the airport… Never showed up!!! Tried to call office while i was waiting and was left on hold for several minutes before contacting another cab service. I DO NOT recommend.