Lumber Liquidators

My husband and I went in the Glen Burnie Lumber Liquidators and wanted to get a quote for some hardwood flooring. We already knew what the square footage was we needed and what we were looking for. The price that was on the wood was $ 5.19 a square foot which we thought to be overpriced. So the manager stated she was going to ask the district manager to see if she could adjust the price to $ 4.79 a square foot which we were willing to pay. After 3 days of waiting for that call we decided to stop back at that store to find out why we haven’t heard from her. She remember us of course and stated she did not receive a reply from the district manager. Wow if you want to make a sale that badly you would find a way to get the answer necessary to make the sale. So during our visit to her of course she is on the phone with her manager and said that they could not reduce the price but she could show something else which was less expensive. So that she did and provided us with a quote. Of course we didn’t purchase from them we went to another distributor that same evening which helped us immediately for a more beautiful piece of hardwood at a lesser price. We paid for the wood and will be getting it on Thursday. So on Sunday as we are pulling up the carpet my husband gets a call on his cell phone from Lumber Liquidators saying our order is in. We were like we didn’t order from you we purchased from someone else. The manager said «Oh I assumed you wanted it since it was in your price range» and I just placed the order. Please consumers beware of this type of business practice. Now they will have to sit on 540 square foot of hardwood.

Not a fan of Lumber Liquidators after my recent purchase experience. They get you to purchase more than you need, but charge you a % restocking fee. We provided measurements, they calculated the amount of flooring needed, we took back the unopened excess and were charged a $ 35 restocking fee. Needless to say, it’s doubtful we will return if this is their policy when I can go to Home Depot or Lowe’s who accept returns without penalty and offer a 10% military discount. Yes, I was bothered by the restocking fee because the boxes were unopened and I helped them unload them in the garage where they placed them on a pallet to put back in the warehouse. I turned around on the road after viewing my receipt and noticing the $ 35 charge… they didn’t even tell me. Not worth it. I went out of my way to purchase from Lumber Liquidators and it’s not worthwhile to go back and forth to avoid wasting money when I can’t return without penalty.